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Consumer Duty resources
Information and resources to help firms implement and embed the new rules and more on how we're using the Duty to improve outcomes for consumers.
Latest news and publications
May 2024: Dear CEO letters - closed products and services
Our Dear CEO letters set out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.
Read more
February 2024: Consumer Duty - good practice and areas for improvement
Examples of the positive behaviours and changes we have seen firms make, and areas for improvement.
Read more
February 2024 - Consumer Duty: the art of the possible in a year
Speech by Sheldon Mills delivered at KPMG 6 months on from the introduction of the Consumer Duty.
Read the speech
December 2023: Consumer Duty – The next steps
Watch our webinar to understand our expectations now the Duty is in force.
Watch on-demand
Key milestones
Steps in the introduction of the new rules:
1
27 July 2022
Final rules and guidance published
2
31 October 2022
Firms agree implementation plans
3
30 April 2023
Manufacturers complete reviews to meet the outcome rules
4
31 July 2023
Rules start for open products/services
5
31 July 2024
Rules start for closed products/services
Firm communications
We set out our expectations for implementation to firms.
Portfolio and sector letters