Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.
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At the FCA, we work to make sure that financial firms treat you fairly and deliver products and services that meet your needs.
In the UK, nearly all financial service providers must be authorised or registered by us.
From banks and building societies, to companies that offer mortgages, credit cards, funeral plans, loans, savings, pensions and investments.
These authorised companies have to meet our standards and follow our rules.
Our Consumer Duty[1] sets high standards of consumer protection in financial services.
This means you should expect:
- the support you need, when you need it
- communications you understand
- products and services that meet your needs and offer fair value
You can check our Financial Services Register[2] to make sure a firm is authorised and has permission for the service it’s offering you.
You’ll also be able to find:
- information on how you’re protected
- contact details for authorised firms