Central Markets Investment Management Limited enters liquidation

If you’ve already referred a complaint to the Financial Ombudsman Service, they'll contact you in due course about the next steps.

You don’t need to take any action, but you can contact the Financial Ombudsman Service if needed:

• via its website[2]
• by email at [email protected] 
• by calling its helpline on 0800 023 4567

You can make a claim against CMIM by:

• using the FSCS online claims service[1]
• contacting the joint liquidators

The Financial Services Compensation Scheme (FSCS) protects consumers when UK financial services firms fail. It's the compensation scheme for customers of authorised financial services firms. If a firm fails and owes you money, you may be able to claim compensation from the FSCS, depending on the firm and type of activity it does.

The FSCS is operationally independent of the FCA and will work with the joint liquidators to decide whether compensation is payable under our compensation rules. Find out more about making a claim[3].

You should check any documentation from CMIM (for example client agreements and terms of business) to understand what services you received.

You can also contact the joint liquidators for more information about how you may be affected:

• call: 01702 467255
• email: [email protected]

The joint liquidators will assess the firm’s situation and be in touch with more information.

The joint liquidators will assess the firm’s situation and be in touch with more information.

You should proceed with caution if you're approached by a claims management company (CMC)[2]. For most people, there's no benefit in involving a third party in any claim.

If you use a CMC, the CMC is likely to seek a fee, which may reduce what you get back.

If you're considering using a CMC, we suggest you first discuss this with the joint liquidators using the contact details provided on their website.

We don't have a role in overseeing liquidations. CMIM is still authorised by us and subject to our rules. We'll liaise with the joint liquidators while the firm remains authorised.

You should remain alert to the possibility of fraud. If you're cold called by someone claiming to be from CMIM, Begbies Traynor, the FSCS or the FCA, please end the call and call them back using the number above.