On 17 November 2023, Morses Club Limited and its wholly owned subsidiary Shelby Finance Ltd (trading as Dot Dot Loans) entered administration. Ed Boyle and Robert Spence of Interpath Ltd have been appointed as joint administrators of both firms.
Morses Club Limited is a home collected credit lender. Its wholly owned subsidiary, Shelby Finance Ltd, is an online-only, high-cost, short-term lender.
The firms are no longer lending.
However, all existing loan agreements remain in place. The firms’ administration doesn't change the payment terms and conditions of loans for customers of either Morses Club Limited or Shelby Finance Ltd. These are the same as when the loan was taken out. The firms remain subject to the same regulatory rules and requirements as they did before its administration.
Customers should continue to make repayments as normal. Failure to do so could affect your credit records. Any payment arrangements, such as a debt management plan, currently in place won't be affected.
The FCA is in regular contact with the firms and the joint administrators regarding the fair treatment of customers.
If you're finding it difficult to make your repayments[1], you should still contact Morses Club or Shelby Finance as soon as possible. Talking to Morses Club or Shelby Finance will not affect your credit file, and they can support you. You can also get free and impartial guidance from MoneyHelper[2].
If you have any questions about your loan or the administrations, please contact the firms using the detail below:
Morses Club customers
By phone: 0330 0450 719
Website: www.morsesclub.com[3]
Or contact your local Morses Club Customer Service Representative
Shelby Finance (Dot Dot Loans) customers
By phone: 0333 240 6215
By email: [email protected]
Website: www.dotdotloans.co.uk[4]
In May 2023, the High Court approved a Scheme of Arrangement (Scheme) for Morses Club Limited for its redress liabilities relating to unaffordable lending between 1 April 2007 and 2 August 2022. Without this Scheme, Morses Club said it would have entered into administration earlier this year.
Morses Club Limited had been operating the Scheme, assessing claims and paying compensation to certain customers who were owed. The Scheme automatically terminated when the joint administrators were appointed.
In March 2023, following our request, Morses Club Limited agreed to hold money on trust for customers owed compensation so that those customers would not be in a worse position if the Scheme subsequently failed, or the firm later went into administration. This money is still held in a protected trust account.
The joint administrators will give more details about what the administration of Morses Club Limited means for customers who had a complaint or claim that was covered by the Scheme.
If you wish to make a new complaint, you can do this by contacting your lender as above.
The Joint Administrators will provide updates to customers, including on how complaints to Shelby Finance Ltd and all other types of complaints to Morses Club Limited will be dealt with in due course.
As with other credit providers, Morses Club Limited and Shelby Finance Ltd’s customers aren't covered by the Financial Services Compensation Scheme[5] (FSCS).
If you're looking for an alternative firm to provide a loan, you should only deal with FCA authorised firms. If you're unsure whether a firm is authorised, check the Financial Services Register[6].
Being alert to scams
All customers should remain alert to the possibility of fraud.
If you are cold called by someone claiming to be from Morses Club, Shelby Finance or the FCA, please end the call and contact them directly using the contact details provided by us.
Find out more about protecting yourself from scams[7].