On 10 February 2025, Nvayo Limited (Nvayo) entered special administration. Dane O’Hara, Alex Cadwallader and Andrew Poxon, all of Leonard Curtis (UK) Limited, were appointed as administrators.
Nvayo is authorised by the FCA to issue electronic money (e-money) and provide payment services.
Nvayo issued e-money in multiple currencies via e-wallets and pre-paid cards (Aurae Lifestyle and ClubSwan), to its customers.
On 8 August 2023, we told Nvayo it could not carry out any e-money services without our consent. We did this because we had serious concerns about Nvayo and its compliance with anti-money laundering rules.
Read the restrictions on our Financial Services Register[1]
In February 2024, the Upper Tribunal dismissed Nvayo's application[2] to suspend the restrictions we placed on it.
The directors of Nvayo applied to court to place it into special administration because they concluded that the firm was insolvent.
The administrators will carry out an assessment of the safeguarded funds held with Nvayo. The administrators are responsible for managing customer claims and returning funds back to customers, where possible. Customers should receive more information from them, including details on how to make a claim, within 8 weeks of appointment.
Who to contact
Customers should contact the joint special administrators at Leonard Curtis (UK) Limited for further information:
- Email: [email protected]
- Telephone: 0161 660 0579
- Webpage: www.leonardcurtis.co.uk/case/Nvayo[3]
Please beware of scams: the joint special administrators will not call customers directly by phone.
Be alert to scams
All customers should remain alert to the possibility of fraud.
If you get an unexpected phone call from someone claiming to be from Nvayo, Leonard Curtis (UK) Limited, or the FCA, please end the call and contact the relevant party using the contact details below.
Joint special administrators:
- Email: [email protected]
- Telephone: 0161 660 0579
- Webpage: www.leonardcurtis.co.uk/case/Nvayo[5]