This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of credit card customers.
On 19 November 2020 we provided updated finalised guidance[1] for firms on credit cards (including retail revolving credit) and coronavirus related to the provision of payment deferrals, which replaces this with effect from 25 November 2020.
Read Credit Cards and coronavirus: updated temporary guidance for firms (PDF)[2]
On 9 April 2020, we published guidance setting out our expectation that firms should provide, for a temporary period only, exceptional and immediate support to consumers facing payment difficulties due to circumstances arising out of coronavirus.
Following a short period for comments, we have finalised our revised guidance which will provide continued support for users of credit card products.
We are proposing to disapply some rules[3] in order to give effect to this guidance.