This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of mortgage customers.
The Tailored Support Guidance (TSG) was revoked on 4 November 2024 and replaced by PS24/2 Strengthening protections for borrowers in financial difficulty: Consumer credit and mortgages[1].
Read Finalised Guidance – Mortgages and coronavirus: updated Tailored Support Guidance (PDF[2])[2]
Following a short period for comments, we have today finalised our guidance to firms on the treatment of mortgage customers facing repossession.
We have extended the current guidance so firms should not enforce repossession before 1 April 2021, except in exceptional circumstances.
Given ongoing uncertainties arising from the impact of coronavirus, we will keep our position under regular review and will update or amend our guidance, or provide new guidance, if it is required.
The guidance comes into effect on 29 January 2020.
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