In this Policy Statement we report on the main issues arising from CP16/6 and publish the final Complaints Scheme.
Why are we publishing this policy statement?
In February 2016, we, the Prudential Regulation Authority and the Bank of England (together known as ‘the regulators’) published proposals for amendments to the Complaints Scheme[1]. This Policy Statement provides feedback on the response we have received and contains the finalised amendments.
PS16/11: Complaints against the Regulators[2] [PDF]
Who should read this paper?
This Policy Statement will be of interest to both firms and consumers who may wish to use the Complaints Scheme[3].
Find out more
See our pages complaining about us[4].