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Consumer Duty resources
Information and resources to help firms implement and embed the new rules and more on how we're using the Duty to improve outcomes for consumers.
Latest news and publications
December 2024: Consumer Dury Board Reports: Good and Poor practice
Our review of firms’ approaches to completing the first annual Consumer Duty Board report
Read more
December 2024: Complaints and root cause analysis: Good and Poor practice
Our review of firms’ approaches to complaints and root cause analysis
Read more
October 2024: Payments Consumer Duty multi-firm review
Our review of payments firms’ implementation of the Consumer Duty.
Read the multi-firm review
September 2024: Price and Value Outcome: Good and Poor Practice update
Insights from the first year of the implementation of the price and value outcome.
Read more
July 2024: Taking the leap on the Consumer Duty
Speech by Sheldon Mills delivered at our Consumer Duty: 1 year on event.
Read the speech
Key milestones
Steps in the introduction of the new rules:
1
27 July 2022
Final rules and guidance published
2
31 October 2022
Firms agree implementation plans
3
30 April 2023
Manufacturers complete reviews to meet the outcome rules
4
31 July 2023
Rules start for open products/services
5
31 July 2024
Rules start for closed products/services
Firm communications
We set out our expectations for implementation to firms.
Portfolio and sector letters