Read the Complaints Commissioner’s final reports and our responses.
On this page 
2024
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 4 January 2024 | 202300432[1] | FCA ref: 208938627 |
| 4 January 2024 | 202300075[2] | FCA ref: 208845399 |
| 4 January 2024 | 202300401[3] | FCA ref: 207855010 |
| 4 January 2024 | 202300539[4] | FCA ref: 210395351 |
| 4 January 2024 | 202300542[5] | FCA ref: 209237284 |
| 4 January 2024 | 202300368[6] | FCA ref: 209139463 |
| 4 January 2024 | 202300447[7] | FCA ref: 208999543 |
| 4 January 2024 | 202300510[8] | FCA ref: 210384774[9] |
| 4 April 2024 | 202300333[10] | FCA ref: 208966726 |
| 18 April 2024 | 202300245[11] | FCA ref: 209140755 |
| 18 April 2024 | 202300482[12] | FCA ref: 209933445 |
| 18 April 2024 | 202300533[13] | FCA ref: 210354590 |
| 18 April 2024 | 202300475[14] | FCA ref: 209860238 |
| 18 April 2024 | 202300507[15] | FCA ref: 210377345 |
| 18 April 2024 | 202300492[16] | FCA ref: 210037528 |
| 18 April 2024 | 202300468[17] | FCA ref: 210351559 |
| 2 May 2024 | 202300350[18] | FCA ref: 209478912 |
| 2 May 2024 | 202300481[19] | FCA ref: 210021514 |
| 2 May 2024 | 202300488[20] | FCA ref: 210217117 |
| 2 May 2024 | 202300489[21] | FCA ref: 209615773 |
| 2 May 2024 | 202300548[22] | FCA ref: 210221932[23] |
| 2 May 2024 | 202300556[24] | FCA ref: 210196041[25] |
| 2 May 2024 | 202300566[26] | FCA ref: 210367457 |
| 2 May 2024 | 202300570[27] | FCA ref: 210418693 |
| 2 May 2024 | 202300585[28] | FCA ref: 210397050 |
| 2 May 2024 | 202300621[29] | FCA ref: 210494513 |
| 2 May 2024 | 202300692[30] | FCA ref: 210451401 |
| 2 May 2024 | 202300734[31] | FCA ref: 210596158 |
| 2 May 2024 | 202300740[32] | FCA ref: 210546357 |
| 16 May 2024 | 202300419 and 202300713[33] | |
| 16 May 2024 | 202300382[35] | FCA ref: 209437509[36] |
| 16 May 2024 | 202300647[37] | FCA ref: 210493674 |
| 16 May 2024 | 202300634[38] | FCA ref: 210518998 |
| 16 May 2024 | 202300616[39] | FCA ref: 209862251 |
| 16 May 2024 | 202300685[40] | FCA ref: 210343815 |
| 16 May 2024 | 202300579[41] | FCA ref: 209965212 |
| 16 May 2024 | 202300665[42] | FCA ref: 210358408 |
| 16 May 2024 | 202300686[43] | FCA ref: 210507445 |
| 16 May 2024 | 202300639[44] | FCA ref: 209629813 |
| 16 May 2024 | 202300716[45] | FCA ref: 210596065 |
| 16 May 2024 | 202300506[46] | FCA ref:210048238[47] |
| 16 May 2024 | 202300597[48] | FCA ref: 210439983 |
| 16 May 2024 | 202300603[49] | FCA ref: 210395381 |
| 6 June 2024 | 202300715[50] | FCA ref: 210599395 |
| 6 June 2024 | 202300714[51] | FCA ref: 210599404 |
| 6 June 2024 | 202400023[52] | FCA ref: 210596067 |
| 6 June 2024 | 202300637[53] | FCA ref: 210400522 |
| 6 June 2024 | 202300751[54] | FCA ref: 210374734 |
| 6 June 2024 | 202300455[55] | FCA ref: 208967116 |
| 6 June 2024 | 202300617[56] | FCA ref: 209217958 |
| 20 June 2024 | 202300608[57] | FCA ref: 210455456[58] |
| 20 June 2024 | 202300496 and 202300675[59] | FCA ref: 210498712 and 208532111 |
| 20 June 2024 | 202300758[60] | FCA ref: 210557065 |
| 20 June 2024 | 202300755[61] | FCA ref: 208785862 |
| 20 June 2024 | 202300752[62] | FCA ref: 210544887 |
| 20 June 2024 | 202300237[63] | FCA ref: 208893819[64] |
| 20 June 2024 | 202300770[65] | FCA ref: 210632270 |
| 20 June 2024 | 202300742[66] | FCA ref: 210369493 |
| 20 June 2024 | 202300771[67] | FCA ref: 210412561 |
| 4 July 2024 | 202300773[68] | FCA ref: 210546362 |
| 4 July 2024 | 202300515 and 202300664[69] | FCA ref: 208000404 and 210417516 |
| 18 July 2024 | 202300385, 202300458, 202300511, 202300535[70] | FCA ref: 207855010, 207826512, 206885295, 207270824 |
| 18 July 2024 | 202300599[71] | FCA ref: 209810075 |
| 18 July 2024 | 202300807[72] | FCA ref: 210680540 |
| 18 July 2024 | 202300689[73] | FCA ref: 209022495 |
| 18 July 2024 | 202300546[74] | FCA ref: 207574186 |
| 18 July 2024 | 202300512[75] | FCA ref: 208011134 |
| 18 July 2024 | 202300835[76] | FCA ref: 210612948 |
| 18 July 2024 | 202300580[77] | FCA ref: 207684115 |
| 18 July 2024 | 202300837[78] | FCA ref: 210398624[79] |
| 1 August 2024 | 202300800[80] | FCA ref: 210644988[81] |
| 1 August 2024 | 202300826[82] | FCA ref: 210529181 |
| 1 August 2024 | 202400038[83] | FCA ref: 210646835 |
| 1 August 2024 | 202400004[84] | FCA ref: 210616018 |
| 15 August 2024 | 202201756, 202300265, 202300420, 202300421 and 202300422[85] | FCA ref: 208442639, 208433087, 208442603, 208715343, 209054614[86] |
| 15 August 2024 | 202300490[87] | FCA ref: 207570891 |
| 15 August 2024 | 202300576[88] | FCA ref: 209817306 |
| 5 September 2024 | 202400039[89] | FCA ref: 210711959 |
| 5 September 2024 | 202300638[90] | FCA ref: 209717445[91] |
| 5 September 2024 | 202400142[92] | FCA ref: 210746346[93] |
| 5 September 2024 | 202400358[94] | FCA ref: 210976838 |
| 5 September 2024 | 202400256[95] | FCA ref: 210906343 |
| 5 September 2024 | 202400083[96] | FCA ref: 208993579 |
| 5 September 2024 | 202400238[97] | FCA ref: 210421879 |
| 5 September 2024 | 202400048[98] | FCA ref: 209932949 |
| 19 September 2024 | 202400123[99] | FCA ref: 210687464 |
| 19 September 2024 | 202300799[100] | FCA ref: 210442904 |
| 3 October 2024 | 202300426[101] | FCA Ref: 209966322[102] |
| 3 October 2024 | 202300562[102] | FCA Ref: 208526953[103] |
| 3 October 2024 | 202400204[103] | FCA Ref: 210773471[104] |
| 3 October 2024 | 202400218[105] | FCA ref: 210813272 |
| 3 October 2024 | 202400218[106] | FCA ref: 210813272 |
| 3 October 2024 | 202400311[107] | FCA ref: 210873100 |
| 17 October 2024 | 202400339[108] | FCA ref: 210882312[109] |
| 7 November 2024 | 202400156[110] | FCA ref: 210683642 |
| 7 November 2024 | 202400384[111] | FCA ref: 210786371 |
| 7 November 2024 | 202400306[112] | FCA ref: 210772590[113] |
| 7 November 2024 | 202400239[114] | FCA ref: 210695484 |
| 21 November | 202400199[115] | FCA Ref: 210758946 |
| 5 December | 202400133[116] | FCA Ref: 210735540[117] |
| 5 December | 202400170[118] | FCA Ref: 210732817 |
| 5 December | 202400375[119] | FCA Ref: 210741293 |
* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.
Previous years
2023
2023
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 5 January 2023 | 202201647[120] | FCA Ref 208677826 |
| 5 January 2023 | 202201637[121] | FCA Ref 208643034 |
| 5 January 2023 | 202201645[122] | FCA Ref 208668135 |
| 19 January 2023 | 202201656[123] | FCA Ref 208588862 |
| 19 January 2023 | 202201639[124] | FCA Ref 208572793 |
| 19 January 2023 | 202201632[125] | FCA Ref 208554467 |
| 19 January 2023 | 202201616[126] | FCA Ref 208060398 |
| 19 January 2023 | 202201605[127] | FCA Ref 208429712 |
| 19 January 2023 | 202201169[128] | FCA Ref 208171301 |
| 19 January 2023 | 202201628[129] | FCA Ref 204281285 |
| 19 January 2023 | 202201592[130] | FCA Ref 205540430 |
| 19 January 2023 | 202201159[131] | FCA Ref 204288296 |
| 02 February 2023 | 202201166 [132] | FCA Ref 208351273 |
| 02 February 2023 | 202201142[133] | FCA Ref 208392520 |
| 02 February 2023 | 202201633[134] | FCA Ref 208388493 |
| 16 February 2023 | 202201651[135] | FCA Ref 208612137 |
| 02 March 2023 | RSB007[136] | FCA Ref 207207241 |
| 02 March 2023 | 202201694[137] | FCA Ref 208428672 |
| 02 March 2023 | 202201614[138] | FCA Ref 204285312 |
| 02 March 2023 | 202201650[139] | FCA Ref 204350263 |
| 02 March 2023 | 202201176[140] | FCA Ref 208414102 |
| 02 March 2023 | 202201652[141] | FCA Ref 208523681 |
| 16 March 2023 | 202201591[142] | FCA Ref 208499577 |
| 16 March 2023 | RSB00XX[143] | FCA Ref 206423143 |
| 16 March 2023 | 202201624[144] | FCA Ref 208640221[145] |
| 16 March 2023 | 202201671[146] | FCA Ref 208500474 |
| 30 March 2023 | 202201665[147] | FCA Ref 208729049 |
| 30 March 2023 | 202201662[148] | FCA Ref 208636524 |
| 30 March 2023 | 202201680[149] | FCA Ref 208387958 |
| 30 March 2023 | 202201679[150] | FCA Ref 208417008 |
| 30 March 2023 | 202201657[151] | FCA Ref 208584963 |
| 30 March 2023 | 202201655[152] | FCA Ref 208465210[153] |
| 30 March 2023 | 202201709[154] | FCA Ref 208425305 |
| 06 April 2023 | 202201087[155] | FCA ref: 208200056 |
| 06 April 2023 | 202201654[156] | FCA ref: 208449964 |
| 06 April 2023 | 202201691[157] | FCA ref: 208395233 |
| 06 April 2023 | 202201708[158] | FCA ref: 208762612 |
| 20 April 2023 | 202201706[159] | FCA ref: 208829127 |
| 20 April 2023 | 202201692[160] | FCA ref: 208782866 |
| 20 April 2023 | 202201669[161] | FCA ref: 208734824 |
| 20 April 2023 | 202201676[162] | FCA ref: 208749588 |
| 04 May 2023 | 202201710[163] | FCA ref: 208729483 |
| 04 May 2023 | 202201716[164] | FCA ref: 208666846 |
| 04 May 2023 | 202201172[165] | FCA ref: 208502257 |
| 04 May 2023 | 202201705[166] | FCA ref: 208456346 |
| 04 May 2023 | 202201695[167] | FCA ref: 208517296 |
| 18 May 2023 | 202201724[168] | FCA ref: 208800352 |
| 01 June 2023 | 202201737[169] | FCA ref: 208795320 |
| 01 June 2023 | 202201732[170] | FCA ref: 208806336 |
| 01 June 2023 | 202201733[171] | FCA ref: 208682568 |
| 01 June 2023 | 202201739[172] | FCA ref: 208767710 |
| 01 June 2023 | 202201761[173] | FCA ref: 208824452 |
| 15 June 2023 | 202201704[174] | FCA ref: 208735395 |
| 15 June 2023 | 202201693[175] | FCA ref: 208463825 |
| 15 June 2023 | 202201747[176] | FCA ref: 208869514 |
| 15 June 2023 | 202201745[177] | FCA ref: 208788346 |
| 15 June 2023 | 202201746[178] | FCA ref: 208787974 |
| 6 July 2023 | 202201767[179] | FCA ref: 208709348 |
| 6 July 2023 | 202201770[180] | FCA ref: 208785945 |
| 6 July 2023 | 202201689[181] | FCA ref: 208663102 |
| 6 July 2023 | 202201762[182] | FCA ref: 208810748 |
| 6 July 2023 | 202300149[183] | FCA ref: 208926602 |
| 6 July 2023 | 202300232[184] | FCA ref: 209072259 |
| 6 July 2023 | 202300010[185] | FCA ref: 208932634 |
| 6 July 2023 | 202201713[186] | FCA ref: 208691263 |
| 6 July 2023 | 202201735[187] | FCA ref: 208773141 |
| 6 July 2023 | 202201753[188] | FCA ref: 208760224[189] |
| 20 July 2023 | 202300005[190] | FCA ref: 208937573 |
| 20 July 2023 | 202300077[191] | FCA ref: 208963506 |
| 3 August 2023 | 202300206[192] | FCA ref: 209032365 |
| 3 August 2023 | 202201774[193] | FCA ref: 208854201 |
| 17 August 2023 | 202300201[194] | FCA ref: 208990220 |
| 17 August 2023 | 202300150[195] | FCA ref: 208926154 |
| 7 September 2023 | 202201727[196] | FCA ref: 206881561 |
| 7 September 2023 | 202300079[197] | FCA ref: 208865489 |
| 21 September 2023 | 202300230[198] | FCA ref: 208533759 |
| 21 September 2023 | 202300197[199] | FCA ref: 208813437 |
| 21 September 2023 | 202300272[200] | FCA ref: 209034715 |
| 21 September 2023 | 202300273[201] | FCA ref: 209291701 |
| 21 September 2023 | 202300325[202] | FCA ref: 209556092 |
| 21 September 2023 | 202300348[203] | FCA ref: 209602411 |
| 21 September 2023 | 202300208[204] | FCA ref: 208992118 |
| 21 September 2023 | 202300314[205] | FCA ref: 209131039 |
| 5 October 2023 | 202300003[206] | FCA ref: 208151062 |
| 5 October 2023 | 202300211[207] | FCA ref: 208830983 |
| 5 October 2023 | 202300354[208] | FCA ref: 209512575 |
| 5 October 2023 | 202300268[209] | FCA ref: 208730164 |
| 19 October 2023 | 202201760[210] | FCA ref: 208125268[211] |
| 19 October 2023 | 202201769[212] | FCA ref: 208875817 |
| 19 October 2023 | 202300209[213] | FCA ref: 204286536 |
| 19 October 2023 | 202300236[214] | FCA ref: 208872201 |
| 19 October 2023 | 202300231[215] | FCA ref: 208912963 |
| 19 October 2023 | 202300264[216] | FCA ref: 209161502 |
| 19 October 2023 | 202300383[217] | FCA ref: 210016296 |
| 19 October 2023 | 202300267[218] | FCA ref: 209062326 |
| 19 October 2023 | 202300313[219] | FCA ref: 209056568 |
| 2 November 2023 | 202300327[220] | FCA ref: 209319057 |
| 2 November 2023 | 202300239[221] | FCA ref: 208892677 |
| 16 November 2023 | 202300328[222] | FCA ref: 209068127 |
| 16 November 2023 | 202300214[223] | FCA ref: 208916364 |
| 7 December 2023 | 202300367[224] | FCA ref: 209051477 |
| 7 December 2023 | 202300412[225] | FCA ref: 209819988 |
| 7 December 2023 | 202300415[226] | FCA ref: 209513439 |
| 7 December 2023 | 202300438[227] | FCA ref: 210139243 |
| 7 December 2023 | 202300358[228] | FCA ref: 209628491 |
| 7 December 2023 | 202300459[229] | FCA ref: 210067810 |
| 18 December 2023 | The Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of Premier FX Limited (PFX)[230] | FCA response to the Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of Premier FX Limited (PFX)[231] |
| 21 December 2023 | 202300342[232] | FCA ref: 209035535 |
| 21 December 2023 | 202300366[233] | FCA ref: 209189434 |
| 21 December 2023 | 202300381[234] | FCA ref: 209021795 |
| 21 December 2023 | 202300450[235] | FCA ref: 209050787 |
2022
2022
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 4 January 2022 | FCA00948[236] | FCA Ref 206969725 |
| 4 January 2022 | FCA001406[237] | FCA Ref 207570303 |
| 4 January 2022 | FCA001414[238] | FCA Ref 207092979 |
| 4 January 2022 | FCA001429[239] | FCA Ref 207550062 |
| 4 January 2022 | FCA001432[240] | FCA Ref 207701742 |
| 4 January 2022 | FCA001446[241] | FCA Ref 207788541 |
| 18 January 2022 | FCA001405[242] | FCA Ref 207574113 |
| 18 January 2022 | FCA001485[243] | FCA Ref 207835586 |
| 18 January 2022 | FCA001495[244] | FCA Ref 207756857 |
| 18 January 2022 | FCA001514[245] | FCA Ref 207846215 |
| 1 February 2022 | FCA001484 [246] | FCA Ref 207526990 |
| 1 February 2022 | FCA001420[247] | FCA Ref 207617755 |
| 1 February 2022 | FCA001418[248] | FCA Ref 207629962 |
| 1 February 2022 | FCA001519[249] | FCA Ref 207705908 |
| 1 February 2022 | FCA00985[250] | FCA Ref 205666817 |
| 1 February 2022 | FCA001465[251] | FCA Ref 205822265 |
| 1 February 2022 | FCA001531[252] | FCA Ref 207774327 |
| 1 February 2022 | FCA001475[253] | FCA Ref 207658618 |
| 15 February 2022 | FCA001439[254] | FCA Ref 207583052 |
| 15 February 2022 | FCA001399[255] | FCA Ref 206953762 |
| 15 February 2022 | FCA001459[256] | FCA Ref 206939168 |
| 15 February 2022 | FCA001461[257] | FCA Ref 206951103 |
| 15 February 2022 | FCA001467[258] | FCA Ref 206953442 |
| 15 February 2022 | FCA001503[259] | FCA Ref 206947849 |
| 15 February 2022 | FCA001505[260] | FCA Ref 206942986 |
| 15 February 2022 | FCA001413[261] | FCA Ref 206937769 |
| 15 February 2022 | FCA001522[262] | FCA Ref 206952589 |
| 1 March 2022 | FCA001365[263] | FCA Ref 207319563 |
| 1 March 2022 | FCA001379[264] | FCA Ref 207619466 |
| 1 March 2022 | FCA001385[265] | FCA Ref 207466709 |
| 1 March 2022 | FCA001402[266] | FCA Ref 207629310 |
| 1 March 2022 | FCA001437[267] | FCA Ref 207187324 |
| 1 March 2022 | FCA001483[268] | FCA Ref 206037001 |
| 1 March 2022 | FCA001506[269] | FCA Ref 207739921 |
| 1 March 2022 | FCA001536[270] | FCA Ref 205108473 |
| 1 March 2022 | FCA001538[271] | FCA Ref 207936805 |
| 1 March 2022 | FCA001541[272] | FCA Ref 207741401 |
| 15 March 2022 | The Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of London Capital & Finance (LCF)[273] | FCA response to the Complaints Commissioner's Final Report into the Financial Conduct Authority's oversight of London Capital & Finance (LCF)[274] |
| 17 March 2022 | FCA001528[275] | FCA Ref 207929708 |
| 17 March 2022 | FCA001395[276] | FCA Ref 207637593 |
| 17 March 2022 | FCA001516[277] | FCA Ref 207802335 |
| 17 March 2022 | FCA001515[278] | FCA Ref 207659551 |
| 17 March 2022 | FCA001507[279] | FCA Ref 207792577 / 207463187 |
| 17 March 2022 | FCA001502[280] | FCA Ref 206941228 |
| 17 March 2022 | FCA001448[281] | FCA Ref 207438207 |
| 7 April 2022 | FCA001564[282] | FCA Ref 207838334 |
| 7 April 2022 | FCA001530[283] | FCA Ref 207480672 |
| 7 April 2022 | FCA001564[285] | FCA Ref 207818172 |
| 7 April 2022 | FCA001404[284] | FCA Ref 207383222 |
| 7 April 2022 | FCA001547[285] | FCA Ref 207790893 |
| 21 April 2022 | FCA001526[286] | FCA Ref 207741697[287] |
| 21 April 2022 | FCA001427[288] | FCA Ref 207177646 |
| 21 April 2022 | FCA001553[289] | FCA Ref 207827669 |
| 21 April 2022 | FCA001533[290] | FCA Ref 206988648[291] |
| 21 April 2022 | FCA001581[292] | FCA Ref 208009578 |
| 21 April 2022 | FCA001532[293] | FCA Ref 207227984 |
| 5 May 2022 | FCA001434[294] | FCA Ref 207132484 |
| 5 May 2022 | FCA001669[295] | FCA Ref 208013151 |
| 5 May 2022 | FCA001665[296] | FCA Ref 208058563 |
| 5 May 2022 | FCA001501[297] | FCA Ref 207861803 |
| 19 May 2022 | FCA001681[298] | FCA Ref 208038568 |
| 19 May 2022 | FCA001686[299] | FCA Ref 208153349 |
| 7 June 2022 | FCA001642[300] | FCA Ref 208054330 |
| 7 June 2022 | FCA001693[301] | FCA Ref 208105640 |
| 16 June 2022 | FCA001709[302] | FCA Ref 208073678 |
| 16 June 2022 | FCA001672[303] | FCA Ref 208106107 |
| 16 June 2022 | FCA001648[304] | FCA Ref 207546441 |
| 20 June 2022 | RSB001[305] | FCA Ref 206574155 |
| 20 June 2022 | RSB002[306] | FCA Ref 206401476 |
| 20 June 2022 | RSB004[307] | FCA Ref 206987075 |
| 7 July 2022 | FCA001717[308] | FCA Ref 208135920 |
| 7 July 2022 | FCA001714[309] | FCA Ref 207915307 |
| 7 July 2022 | FCA001646[310] | FCA Ref 208058435 |
| 7 July 2022 | FCA001652[311] | FCA Ref 207992544 |
| 7 July 2022 | FCA001645[312] | FCA Ref 205747176[313] |
| 21 July 2022 | FCA00931[314] | FCA Ref 207497866 |
| 21 July 2022 | FCA001651[315] | FCA Ref 207819676 |
| 21 July 2022 | FCA001584[316] | FCA Ref 207638758 |
| 21 July 2022 | FCA001746[317] | FCA Ref 207480672 |
| 21 July 2022 | FCA001676[318] | FCA Ref 207697010 |
| 4 August 2022 | FCA001710[319] | FCA Ref 208213343 |
| 4 August 2022 | FCA001542[320] | FCA Ref 207221831 |
| 18 August 2022 | RSB005[321] | FCA Ref 207071892 |
| 18 August 2022 | FCA001678[322] | FCA Ref 207987296[323] |
| 1 September 2022 | FCA001586[324] | FCA Ref 207641518 |
| 1 September 2022 | FCA001674[325] | FCA Ref 208078116 |
| 1 September 2022 | FCA001675 [326] | FCA Ref 207888267 / 208105765 / 208334851 |
| 1 September 2022 | FCA001679[327] | FCA Ref 207417058 / 207339776 |
| 1 September 2022 | FCA001680[328] | FCA Ref 206918132 |
| 1 September 2022 | FCA001689 [329] | FCA Ref 206865826 |
| 1 September 2022 | FCA001691[330] | FCA Ref 207250592 |
| 1 September 2022 | FCA001692[331] | FCA Ref 207250588 |
| 1 September 2022 | FCA001694[332] | FCA Ref 208038408 |
| 1 September 2022 | FCA001698[333] | FCA Ref 207883202 |
| 1 September 2022 | FCA001690[334] | FCA Ref 207839586 |
| 1 September 2022 | FCA001187[335] | FCA Ref 206707305 |
| 1 September 2022 | FCA001756[336] | FCA Ref 208117527 |
| 1 September 2022 | FCA001760[337] | FCA Ref 208353792 |
| 15 September 2022 | FCA001682[338] | FCA Ref 202201064 / 207933539 |
| 15 September 2022 | FCA001697[339] | FCA Ref 202201079 / 208028723 |
| 15 September 2022 | FCA001688[340] | FCA Ref 202201070 / 208023743 |
| 15 September 2022 | FCA001704[341] | FCA Ref 202201086 / 207753735 |
| 15 September 2022 | FCA001711[342] | FCA Ref 202201093 / 206806209 |
| 15 September 2022 | FCA001715[343] | FCA Ref 202201096 / 207691199 |
| 15 September 2022 | FCA001716[344] | FCA Ref 202201097 / 207901747 |
| 15 September 2022 | FCA001718[345] | FCA Ref 202201099 / 208223429 |
| 15 September 2022 | FCA001719[346] | FCA Ref 202201100 / 207901359 |
| 15 September 2022 | FCA001747[347] | FCA Ref 202201127 / 208260505 |
| 15 September 2022 | FCA001670[348] | FCA Ref 202201052 / 208019494 |
| 15 September 2022 | FCA001754[349] | FCA Ref 20221134 / 208038418 |
| 15 September 2022 | FCA001755[350] | FCA Ref 202201135 / 208260324 |
| 15 September 2022 | FCA001759[351] | FCA Ref 202201139 / 208249101 |
| 15 September 2022 | FCA001639[352] | FCA Ref 202201022 / 208077558 |
| 06 October 2022 | FCA001464[353] | FCA Ref 207141885 |
| 06 October 2022 | FCA001677[354] | FCA Ref 20220105[355]/207963978 |
| 06 October 2022 | FCA001702[356] | FCA Ref 207969563 |
| 06 October 2022 | FCA001707[357] | FCA Ref 202201089[358]/207989478 |
| 06 October 2022 | FCA001722[359] | FCA Ref 207817374 |
| 06 October 2022 | FCA001733[360] | FCA Ref 208295441 |
| 06 October 2022 | FCA001751[361] | FCA Ref 208149720 |
| 06 October 2022 | FCA001764[362] | FCA Ref 208212166 |
| 06 October 2022 | FCA001781[363] | FCA Ref 208364667 |
| 20 October 2022 | FCA001765[364] | FCA Ref 208210754 |
| 20 October 2022 | FCA001743[365] | FCA Ref 208134926 |
| 20 October 2022 | FCA001758[366] | FCA Ref 208249377 |
| 20 October 2022 | FCA001771[367] | FCA Ref 202201151[368] / 207949223 |
| 3 November 2022 |
FCA Ref 202201105/207472247 |
|
| 3 November 2022 |
FCA Ref 202201132/ 207957147 |
|
| 3 November 2022 |
FCA Ref 207649433 |
|
| 3 November 2022 |
FCA Ref 202201165/208409068 |
|
| 17 November 2022 | FCA001767[373] | FCA Ref 208356025/202201147 |
| 17 November 2022 | FCA001769[374] | FCA Ref 208154049/202201149 |
| 17 November 2022 | FCA001770[375] | FCA Ref 208110648/202201150 |
| 17 November 2022 | FCA001776[376] | FCA Ref 208019895/202201156 |
| 17 November 2022 | FCA001778[377] | FCA Ref 208167095/202201158 |
| 17 November 2022 | FCA001797[378] | FCA Ref 208435717/202201177 |
| 1 December 2022 | FCA001783[379] | FCA Ref 208363158 |
| 1 December 2022 | 202201588[380] | FCA Ref 208335078 |
| 1 December 2022 | 202201164[381] | FCA Ref 207808977 |
| 1 December 2022 | 202201583[382] | FCA Ref 208426692 |
| 1 December 2022 | FCA001793[383] | FCA Ref 208409109 |
| 1 December 2022 | FCA001513[384] | FCA Ref 206185379 |
| 1 December 2022 | FCA001794[385] | FCA Ref 208428291 |
| 1 December 2022 | FCA001787[386] | FCA Ref 208355670 |
| 1 December 2022 | FCA001788[387] | FCA Ref 208345747 |
| 1 December 2022 | FCA001790[388] | FCA Ref 208465728 |
| 1 December 2022 | 202201579[389] | FCA Ref 208458914 |
| 1 December 2022 | FCA001780[390] | FCA Ref 208289565 |
| 15 December 2022 | 202201600[391] | FCA Ref 208407986 |
* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.
2021
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 5 January 2021 | FCA00769[392] | FCA Ref 206760773[393] |
| 8 January 2021 | FCA00827[394] | FCA Ref 206376631 |
| 19 January 2021 | FCA00841[395] | FCA Ref 206507882[396] |
| 19 January 2021 | FCA00846[397] | FCA Ref 206609423 |
| 19 January 2021 | FCA00845[398] | FCA Ref 206755011 |
| 2 February 2021 | FCA00868[399] | FCA Ref 207193759 |
| 2 February 2021 | FCA00849[400] | FCA Ref 207193758 |
| 9 February 2021 | FCA00854[401] | FCA Ref 207193755 |
| 2 March 2021 | FCA00732[402] | FCA Ref 207194511 |
| 3 March 2021 | FCA00732[406] | |
| 16 March 2021 | FCA00851[403] | FCA Ref 207193781[404] |
| 30 March 2021 | FCA00811[405] | FCA Ref 207193753[406] |
| 30 March 2021 | FCA00876[407] | FCA Ref 207193780 |
| 30 March 2021 | FCA00548[408] | FCA Ref 207194038 |
| 30 March 2021 | FCA00884[409] | FCA Ref 207197164[410] |
| 30 March 2021 | FCA00885[411] | FCA Ref 207210079 |
| 6 April 2021 | FCA00881[412] | FCA Ref 206086567 |
| 20 April 2021 | FCA00878[413] | FCA Ref 206824388[414] |
| 20 April 2021 | FCA00887[415] | FCA Ref 206824388[419] |
| 4 May 2021 | FCA00814[416] | FCA Ref 207194404[417] |
| 4 May 2021 | FCA00816[418] | FCA Ref 207194348[419] |
| 4 May 2021 | FCA00818[420] | FCA Ref 207194286[421] |
| 4 May 2021 | FCA00844[422] | FCA Ref 207194174[423] |
| 4 May 2021 | FCA00882[424] | FCA Ref 207193772 |
| 18 May 2021 | FCA00891[425] | FCA Ref 207224066 |
| 18 May 2021 | FCA00852[431] | FCA Ref 207275470 |
| 18 May 2021 | FCA00630[426] | FCA Ref 207193992 |
| 1 June 2021 | FCA00756[427] | FCA Ref 207193777[428] |
| 1 June 2021 | FCA00897[429] | FCA Ref 207283514 |
| 1 June 2021 | FCA00773[430] | FCA Ref 207289819 |
| 1 June 2021 | FCA00900[431] | FCA Ref 207310111 |
| 15 June 2021 | FCA00893[432] | FCA Ref 207174365 |
| 15 June 2021 | FCA00862[433] | FCA Ref 207035997 |
| 22 June 2021 | FCA00922[434] | FCA Ref 207434206 |
| 6 July 2021 | FCA00889[435] | FCA Ref 207219284[436] |
| 6 July 2021 | FCA00895[437] | FCA Ref 207259251 |
| 6 July 2021 | FCA00888[438] | FCA Ref 207214508 |
| 6 July 2021 | FCA00699[439] | FCA Ref 207309918 |
| 6 July 2021 | FCA00873[440] | FCA Ref 207312143 |
| 6 July 2021 | FCA00894[441] | FCA Ref 207257086 |
| 6 July 2021 | FCA00903[442] | FCA Ref 207325702 |
| 20 July 2021 | FCA00907[443] | FCA Ref 207076567 |
| 20 July 2021 | FCA00912[444] | FCA Ref 206360290 |
| 20 July 2021 | FCA00913 [445] | FCA Ref 207280204 |
| 3 August 2021 | FCA00908[446] | FCA Ref 207107330[447] |
| 3 August 2021 | FCA00914[448] | FCA Ref 206429242 |
| 3 August 2021 | FCA00915[449] | FCA Ref 206928949 |
| 3 August 2021 | FCA00924[450] | FCA Ref 207223220 |
| 3 August 2021 | FCA00925[451] | FCA Ref 207361313 |
| 3 August 2021 | FCA00942[452] | FCA Ref 207463047 |
| 17 August 2021 | FCA00919[453] | FCA Ref 207254438 |
| 17 August 2021 | FCA00921[454] | FCA Ref 207170457 |
| 17 August 2021 | FCA00943[455] | FCA Ref 207437952 |
| 17 August 2021 | FCA001119[456] | FCA Ref 207194607 |
| 7 September 2021 | FCA00940[457] | FCA Ref 207537532 |
| 7 September 2021 | FCA00902[458] | FCA Ref 207322589 |
| 7 September 2021 | FCA00916[459] | FCA Ref 207397272 |
| 7 September 2021 | FCA00938[460] | FCA Ref 207537026 |
| 7 September 2021 | FCA00909[461] | FCA Ref 207354407 |
| 7 September 2021 | FCA00910[462] | FCA Ref 207354363 |
| 7 September 2021 | FCA00939[463] | FCA Ref 207537524[464] |
| 21 September 2021 | FCA00956[465] | FCA Ref 207303476 |
| 21 September 2021 | FCA00969[466] | FCA Ref 206972552 |
| 5 October 2021 | FCA001126[467] | FCA Ref 207620090 |
| 5 October 2021 | FCA001054[468] | FCA Ref 207608097 |
| 5 October 2021 | FCA001339[469] | FCA Ref 207666786 |
| 19 October 2021 | FCA001394[470] | FCA Ref 207705290 |
| 19 October 2021 | FCA001381[471] | FCA Ref 207687144 |
| 19 October 2021 | FCA01177[472] | FCA Ref 207628479 |
| 19 October 2021 | FCA001125[473] | FCA Ref 207474292 |
| 2 November 2021 | FCA001167[474] | FCA Ref 207246644[475] |
| 2 November 2021 | FCA00865[476] | FCA Ref 207043943 |
| 2 November2021 | FCA00860[477] | FCA Ref 206987263[478] |
| 2 November 2021 | FCA00872[479] | FCA Ref 206651546 |
| 2 November 2021 | FCA001166[480] | FCA Ref 207177519 |
| 16 November 2021 | FCA001364[481] | FCA Ref 207553705 |
| 16 November 2021 | FCA001353[482] | FCA Ref 207076912 |
| 16 November 2021 | FCA001346[483] | FCA Ref 207316532 |
| 16 November 2021 | FCA001374[484] | FCA Ref 206909555 |
| 7 December 2021 | FCA001053[485] | FCA Ref 207438253 |
| 7 December 2021 | FCA001089[486] | FCA Ref 207561975 |
| 7 December 2021 | FCA001390[487] | FCA Ref 207429874 |
| 7 December 2021 | FCA001416[488] | FCA Ref 207621195 |
| 7 December 2021 | FCA001338[489] | FCA Ref 206866586[490] |
| 21 December 2021 | FCA001389[491] | FCA Ref 206913911 |
| 21 December 2021 | FCA00625[492] | FCA Ref 205830380 |
2020
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 7 January 2020 | FCA00598[493] | FCA Ref 205980748 |
| 7 January 2020 | FCA00651[494] | FCA Ref 20614955/ 205540058/ 204281959 |
| 7 January 2020 | FCA00654[495] | FCA Ref 205941647 |
| 8 January 2020 | FCA00650[496] | FCA Ref 205684593[497] |
| 21 January 2020 | FCA00673[498] | FCA Ref: 205591661 |
| 4 February 2020 | FCA00590[499] | FCA Ref: 205917003 |
| 10 February 2020 | FCA00672[500] | FCA Ref: 206193890 |
| 18 February 2020 | FCA00671[501] | FCA Ref: 205937063 |
| 4 March 2020 | FCA00663[502] | FCA Ref 206339405 |
| 4 March 2020 | FCA00691[503] | FCA Ref 206368704 |
| 17 March 2020 | FCA00685[504] | FCA Ref: 206059964 |
| 17 March 2020 | FCA00683[505] | FCA Ref: 205940607 |
| 17 March 2020 | FCA00679[506] | FCA Ref: 205814838 |
| 17 March 2020 | FCA00639[507] | FCA Ref: 205920228 |
| 14 April 2020 | FCA00681[508] | FCA Ref: 206355167 |
| 20 April 2020 | FCA00700[509] | FCA Ref: 205476549[510] |
| 20 April 2020 | FCA00690[511] | FCA Ref: 206411905 |
| 5 May 2020 | FCA00703[512] | FCA Ref: 206113412 |
| 5 May 2020 | FCA00689[513] | FCA Ref: 206272453 |
| 5 May 2020 | FCA00504[514] | FCA Ref: 206028848 |
| 19 May 2020 | FCA00602[515] | FCA Ref: 205408334[516] |
| 19 May 2020 | FCA00680[517] | FCA Ref: 206284971 |
| 27 May 2020 | FCA00708[518] | FCA Ref: 205873691 |
| 2 June 2020 | FCA00627[519] | FCA ref: 205804481 |
| 2 June 2020 | FCA00707[520] | FCA Ref: 206436457[521] |
| 2 June 2020 | FCA00714[522] | FCA Ref: 206366951 |
| 16 June 2020 | FCA00684[523] | FCA Ref: 205779931[524] |
| 16 June 2020 | FCA00713[525] | FCA Ref: 206101306[526] |
| 16 June 2020 | FCA00631[527] | FCA Ref: 206075987[528] |
| 7 July 2020 | FCA00736[529] | FCA Ref: 206638070 |
| 7 July 2020 | FCA00676[530] | FCA Ref: 205867981 |
| 7 July 2020 | FCA00721[531] | FCA Ref: 206143836 |
| 7 July 2020 | FCA00566[532] | FCA Ref: 205646038 |
| 7 July 2020 | FCA00687[533] | FCA Ref: 206060539[534] |
| 7 July 2020 | FCA00584[535] | FCA Ref: 205935588[536] |
| 7 July 2020 | FCA00522[537] | FCA Ref: 206135894[538] |
| 7 July 2020 | FCA00728[539] | FCA Ref: 206645226 |
| 7 July 2020 | FCA00722[540] | FCA Ref: 206496666 |
| 7 July 2020 | FCA00725[541] | FCA Ref: 206110000 |
| 21 July 2020 | FCA00738[542] | FCA Ref: 206027343[543] |
| 21 July 2020 | FCA00633[544] | FCA Ref: 205593062[545] |
| 21 July 2020 | FCA00731[546] | FCA Ref: 206422434 |
| 21 July 2020 | FCA00744[547] | FCA Ref: 206655414 |
| 21 July 2020 | FCA00737[548] | FCA Ref: 205948592 |
| 29 July 2020 | FCA00734[549] | FCA Ref: 206501672 |
| 4 August 2020 | FCA00741[550] | FCA Ref: 206256990[551] |
| 4 August 2020 | FCA00709[552] | FCA Ref: 206516736 |
| 18 August 2020 | FCA00742[553] | FCA Ref: 206100273 |
| 1 September 2020 | FCA00742[560] | FCA Ref: 206601062 |
| 1 September 2020 | FCA00720[554] | FCA Ref: 205970882[555] |
| 1 September 2020 | FCA00733[556] | FCA Ref: 206460855[557] |
| 1 September 2020 | FCA00772[558] | FCA Ref: 206578766 |
| 1 September 2020 | FCA00771[559] | FCA Ref: 206423791 |
| 1 September 2020 | FCA00757[560] | FCA Ref: 206012611 |
| 1 September 2020 | FCA00686[561] | FCA Ref: 206114348 |
| 1 September 2020 | FCA00746[562] | FCA Ref: 205910807 |
| 1 September 2020 | FCA00753[563] | FCA Ref: 206251793 |
| 1 September 2020 | FCA00747[564] | FCA Ref: 206514387 |
| 15 September 2020 | FCA00750[565] | FCA Ref: 206711309 |
| 15 September 2020 | FCA00758[566] | FCA Ref: 205991609 |
| 15 September 2020 | FCA00763[567] | FCA Ref: 206339433 |
| 6 October 2020 | FCA00743[568] | FCA Ref: 206208129 |
| 6 October 2020 | FCA00809[569] | FCA Ref: 206364436 |
| 6 October 2020 | FCA00762[570] | FCA Ref: 206661007 |
| 6 October 2020 | FCA00776[571] | FCA Ref: 206127712 |
| 6 October 2020 | FCA00768[572] | FCA Ref: 206274043 |
| 6 October 2020 | FCA00765[573] | FCA Ref: 206676696 |
| 6 October 2020 | FCA00748[574] | FCA Ref: 206851793 |
| 20 October 2020 | FCA00670[575] | FCA Ref: 206522653 |
| 20 October 2020 | FCA00807[576] | FCA Ref: 206708644 |
| 20 October 2020 | FCA00666[577] | FCA Ref: 206416266 and 206224275 |
| 3 November 2020 | FCA00823[578] | FCA Ref: 206876599 |
| 3 November 2020 | FCA00808[579] | FCA Ref: 206795038 |
| 3 November 2020 | FCA00813[580] | FCA Ref: 206523945[581] |
| 3 November 2020 | FCA00749[582] | FCA Ref: 206696895 |
| 17 November 2020 | FCA00817[583] | FCA Ref: 206730359 |
| 17 November 2020 | FCA00641[584] | FCA Ref: 205205644[585] |
| 15 December 2020 | FCA00652[586] | FCA Ref: 206080866 |
| 29 December 2020 | FCA00825[587] | FCA Ref: 206461075 |
2019
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2019 | FCA00521[588] | FCA Ref 205476549 |
| 3 January 2019 | FCA00524[589] | FCA Ref 205497206 |
| 15 January 2019 | FCA00482[590] | FCA Ref 205467296 |
| 15 January 2019 | Addendum to FCA00269[591] | Addendum to FCA Ref 204350263[592] |
| 5 February 2019 | FCA00531[593] | FCA Ref 205546652 |
| 20 February 2019 | FCA00538[594] | FCA Ref 205511476 |
| 5 March 2019 | FCA00520[595] | FCA Ref 204999062 |
| 5 March 2019 | FCA00533[596] | FCA Ref 205528741 |
| 5 March 2019 | FCA00545[597] | FCA Ref 205626045 |
| 19 March 2019 | FCA00543[598] | FCA Ref 205470823 |
| 19 March 2019 | FCA00537[599] | FCA Ref 205502004 |
| 2 April 2019 | FCA00422[600] | FCA Ref 205408225 |
| 16 April 2019 | FCA00534[601] | FCA Ref 204669977[602] |
| 16 April 2019 | Addendum to FCA00465[603] | FCA Ref 205157870 |
| 16 April 2019 | FCA00516[604] | FCA Ref 205404809 |
| 7 May 2019 | FCA00551[605] | FCA Ref 205720436 |
| 7 May 2019 | FCA00503[606] | FCA Ref 205505742[607] |
| 7 May 2019 | FCA00527[608] | FCA Ref 205656994 |
| 7 May 2019 | FCA00541[609] | FCA Ref 205582516 |
| 7 May 2019 | FCA00555[610] | FCA Ref 205742703 |
| 22 May 2019 | FCA00556[611] | FCA Ref 205767167 |
| 4 June 2019 | FCA00484[612] | FCA Ref 204666164[613] |
| 4 June 2019 | FCA00535[614] | FCA Ref 204356743[615] |
| 18 June 2019 | FCA00430[616] | FCA Ref 205138450 |
| 18 June 2019 | FCA00574[617] | FCA Ref 205497630 |
| 18 June 2019 | FCA00559[618] | FCA Ref 205217047 |
| 2 July 2019 | FCA00536[619] | FCA Ref 205455632 |
| 2 July 2019 | FCA00546[620] | FCA Ref 205534489 |
| 2 July 2019 | FCA00550[621] | FCA Ref 205643094[622] |
| 2 July 2019 | FCA00502[623] | FCA Ref 204855472[624] |
| 2 July 2019 | FCA00529[625] | FCA Ref 205516955 |
| 16 July 2019 | FCA00593[626] | FCA Ref 205639919 |
| 16 July 2019 | FCA00565[627] | FCA Ref 205268812 |
| 16 July 2019 | FCA00525[628] | FCA Ref 205277598 |
| 16 July 2019 | FCA00557[629] | FCA Ref 205763997 |
| 6 August 2019 | FCA00010[630] | FCA Ref 205340991/ 204940261/ 3710 [631] |
| 6 August 2019 | FCA00564[632] | FCA Ref 205434544[633] |
| 20 August 2019 | FCA00587[634] | FCA Ref 205765004 |
| 20 August 2019 | FCA00604[635] | FCA Ref 205769704 |
| 3 September 2019 | FCA00595[636] | FCA Ref 205865021 |
| 17 September 2019 | FCA00605[637] | FCA Ref 205251880 |
| 17 September 2019 | FCA00597[638] | FCA Ref 205891285 |
| 17 September 2019 | FCA00621[639] | FCA Ref 205854248[640] |
| 17 September 2019 | FCA00628[641] | FCA Ref 205921312 |
| 15 October 2019 | FCA00607[642] | FCA Ref 206053561 |
| 15 October 2019 | FCA00637[643] | FCA Ref 205082560 |
| 5 November 2019 | FCA00644[644] | FCA Ref 206062200 |
| 5 November 2019 | FCA00619[645] | FCA Ref 205533089[646] |
| 5 November 2019 | FCA00647[647] | FCA Ref 205946035 |
| 5 November 2019 | FCA00640[648] | FCA Ref 206036504[649] |
| 5 November 2019 | FCA00609[650] | FCA Ref 205540397[651] |
| 3 December 2019 | FCA00648[652] | FCA Ref 206114770 |
| 3 December 2019 | FCA00667[653] | FCA Ref 206136556 |
| 3 December 2019 | FCA00642[654] | FCA Ref 205792277[655] |
| 3 December 2019 | FCA00659[656] | FCA Ref 206109001 |
| 18 December 2019 | FCA00665[657] | FCA Ref 206211109 |
| 18 December 2019 | FCA00664[658] | FCA Ref 205947389 |
| 18 December 2019 | FCA00643[659] | FCA Ref 205763824[660] |
2018
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2018 | FCA00358[661] | FCA Ref 204354101 |
| 3 January 2018 | FCA00375[662] | FCA Ref 204795251[663] |
| 3 January 2018 | FCA00383[664] | FCA Ref 205045248[665] |
| 3 January 2018 | FCA00400[666] | FCA Ref 204884061[667] |
| 3 January 2018 | FCA00401[668] | FCA Ref 204878872 |
| 3 January 2018 | FCA00402[669] | FCA Ref 204783394 |
| 3 January 2018 | FCA00403[670] | FCA Ref 204720719[671] |
| 16 January 2018 | FCA00269[672] | FCA Ref 204350263[673] |
| 16 January 2018 | FCA00286[674] | FCA Ref 204354606[675] |
| 6 February 2018 | FCA00412[676] | FCA Ref 204899249 |
| 6 February 2018 | FCA00418[677] | FCA Ref 204921824 |
| 20 February 2018 | FCA00413[678] | FCA Ref 204932312 |
| 20 February 2018 | FCA00414[679] | FCA Refs 205044721, 204952043, 204375346 |
| 20 March 2018 | FCA00376[680] | FCA Ref 204192065[681] |
| 20 March 2018 | FCA00367[682] | FCA Ref 204285335 |
| 20 March 2018 | FCA00407[683] | FCA Ref 205003298 |
| 20 March 2018 | FCA00424[684] | FCA Ref 204994925 |
| 20 March 2018 | FCA00415[685] | FCA Ref 204919309 |
| 03 April 2018 | FCA00432[686] | FCA Ref 205058505 |
| 03 April 2018 | FCA00386[687] | FCA Ref 204404824 |
| 03 April 2018 | FCA00396[688] | FCA Ref 204822278[689] |
| 03 April 2018 | FCA00426[690] | FCA Ref 205032656 |
| 17 April 2018 | FCA00433[691] | FCA Ref 204493736 |
| 17 April 2018 | FCA00409[692] | FCA Ref 204917561 |
| 17 April 2018 | FCA00438[693] | FCA Ref 205099927 |
| 1 May 2018 | FCA00440[694] | FCA Ref 205101264 |
| 1 May 2018 | FCA00442[695] | FCA Ref 204877099[696] |
| 1 May 2018 | FCA00429[697] | FCA Ref 204927362 |
| 1 May 2018 | FCA00428[698] | FCA Ref 204924715 |
| 15 May 2018 | FCA00405[699] | FCA Ref 204714414 |
| 5 June 2018 | FCA00441[700] | FCA Ref 205136784 |
| 5 June 2018 | FCA00445[701] | FCA Ref 205026469 |
| 19 June 2018 | FCA00425[702] | FCA Ref 205090798[703] |
| 3 July 2018 | FCA00457[704] | FCA Ref 205144815 |
| 3 July 2018 | FCA00459[705] | FCA Ref 204497942[706] |
| 3 July 2018 | FCA00431[707] | FCA Ref 204911145[708] |
| 3 July 2018 | FCA00454[709] | FCA Ref 205248056 |
| 3 July 2018 | FCA00453[710] | FCA Ref 205162141 |
| 18 July 2018 | FCA00450[711] | FCA Ref 204980033[712] |
| 18 July 2018 | FCA00462[713] | FCA Ref 205257375 |
| 7 August 2018 | FCA00452[714] | FCA Ref 205082324 |
| 7 August 2018 | FCA00448[715] | FCA Ref 205234905 |
| 7 August 2018 | FCA00446[716] | FCA Ref 205108473 |
| 21 August 2018 | FCA00437[717] | FCA Ref 204858609 |
| 21 August 2018 | FCA00475[718] | FCA Ref 205304286 |
| 4 September 2018 | FCA00474[719] | FCA Ref 205283708[720] |
| 4 September 2018 | FCA00471[721] | FCA Ref 205218651 |
| 18 September 2018 | FCA00467[722] | FCA Ref 205278317 |
| 18 September 2018 | FCA00478[723] | FCA Ref 205362448 |
| 18 September 2018 | FCA00485[724] | FCA Ref 205301216 |
| 18 September 2018 | FCA00481[725] | FCA Ref 205304331 |
| 18 September 2018 | FCA00469[726] | FCA Ref 205253530 |
| 18 September 2018 | FCA00465[727] | FCA Ref 205157870[728] |
| 18 September 2018 | FCA00493[729] | FCA Ref 205476901 |
| 18 September 2018 | FCA00447[730] | FCA Ref 205261157 |
| 18 September 2018 | FCA00490[731] | FCA Ref 205334217 |
| 16 October 2018 | FCA00487[732] | FCA Ref 205358488 |
| 16 October 2018 | FCA00483[733] | FCA Ref 205242082 |
| 16 October 2018 | FCA00488[734] | FCA Ref 205382427 |
| 16 October 2018 | FCA00491[735] | FCA Ref 205310723[736] |
| 16 October 2018 | FCA00496[737] | FCA Ref 205483723 |
| 16 October 2018 | FCA00501[738] | FCA Ref 205276036 |
| 6 November 2018 | FCA00318[739] | FCA Refs 204418965, 204689694, 4524 |
| 6 November 2018 | FCA00494[740] | FCA Ref 205519565 |
| 6 November 2018 | FCA00498[741] | FCA Ref 205357605 |
| 6 November 2018 | FCA00274[742] | FCA Ref 205433651 |
| 6 November 2018 | FCA00500[743] | FCA Ref 205440389 |
| 20 November 2018 | FCA00510[744] | FCA Ref 205341975 |
| 20 November 2018 | FCA00300[745] | FCA Ref 204383455 |
| 4 December 2018 | FCA00518[746] | FCA Ref 205425190 |
| 4 December 2018 | FCA00507[747] | FCA Ref 205435417 |
| 4 December 2018 | FCA00508[748] | FCA Ref 205482396 |
| 19 December 2018 | FCA00512[749] | FCA Ref 205334963[750] |
| 19 December 2018 | FCA00420[751] | FCA Ref 205011495 |
2017
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2017 | FCA00226[752] | FCA Ref 204180550 |
| 3 January 2017 | FCA00241[753] | FCA Ref 204388417 |
| 16 January 2017 | FCA00268[754] | FCA Ref 204458845 |
| 16 January 2017 | FCA00225[755] | FCA Ref 4330[756] |
| 19 January 2017 | FCA00252[757] | FCA Ref 204416394 |
| 23 January 2017 | FCA00209[758] | FCA Ref 204238384 |
| 30 January 2017 | FCA00263[759] | FCA Ref 204415891 |
| 31 January 2017 | FCA00256[760] | FCA Ref 204508456 |
| 3 February 2017 | FCA00254[761] | FCA Ref 204390531 |
| 13 February 2017 | FCA00272[762] | FCA Ref 204463142 |
| 16 February 2017 | FCA00144[763] | FCA Ref 4846[764] |
| 16 February 2017 | FCA00190[765] | FCA Ref 4831[766] |
| 16 February 2017 | FCA00244[767] | FCA Ref 204330690 |
| 16 February 2017 | FCA00247[768] | FCA Ref 204171787 |
| 27 February 2017 | FCA00266[769] | FCA Ref 204306545 |
| 6 March 2017 | FCA00271[770] | FCA Ref 204319962 |
| 9 March 2017 | FCA00235[771] | FCA Ref 4863 |
| 17 March 2017 | FCA00249[772] | FCA Ref 204298866 |
| 23 March 2017 | FCA00280[773] | FCA Ref 204342935 |
| 3 April 2017 | FCA00260[774] | FCA Ref 204274247 |
| 25 April 2017 | FCA00283[775] | FCA Ref 204562768[776] |
| 27 April 2017 | FCA00265[777] | FCA Ref 204530873 |
| 8 May 2017 | FCA00276[778] | FCA Ref 204330784 |
| 25 May 2017 | FCA00238[779] | FCA Ref 204316790[780] |
| 12 June 2017 | FCA00281[781] | FCA Ref 204482796 |
| 3 July 2017 | FCA00296[782] | FCA Ref: 204589502 |
| 4 July 2017 | FCA00295[783] | FCA Ref 204281900[784] |
| 12 July 2017 | FCA00287[785] | FCA Ref 204354101 |
| 12 July 2017 | FCA00293[786] | FCA Ref 204491204 |
| 13 July 2017 | FCA00303[787] | FCA Ref 204425607 |
| 13 July 2017 | FCA00106[788] | FCA Ref 4440 |
| 21 July 2017 | FCA00309[789] | FCA Ref 204571185 |
| 21 July 2017 | FCA00348[790] | FCA Ref 204404825 |
| 24 July 2017 | FCA00304[791] | FCA Ref 204644256 |
| 26 July 2017 | FCA00161[792] | FCA Ref 4554[793] |
| 26 July 2017 | FCA00127[794] | FCA Ref 4215[795] |
| 26 July 2017 | FCA00261[796] | FCA Ref 4869 |
| 26 July 2017 | FCA00294[797] | FCA Ref 204288296 |
| 3 August 2017 | FCA00317[798] | FCA Ref 204779350 |
| 7 August 2017 | FCA00224[799] | FCA Ref 4641[800] |
| 17 August 2017 | FCA00229[801] | FCA Ref 4430[802] |
| 18 August 2017 | FCA00316[803] | FCA Ref 204456781 |
| 25 August 2017 | FCA00319[804] | FCA Ref 204696234[805] |
| 29 August 2017 | FCA00314[806] | FCA Ref 204688274 |
| 29 August 2017 | FCA00370[807] | FCA Ref 204699295 |
| 11 September 2017 | FCA00366[808] | FCA Ref 204758299 |
| 13 September 2017 | FCA00362[809] | FCA Ref 204640285 |
| 18 September 2017 | FCA00350[810] | FCA Ref 204679913 |
| 2 October 2017 | FCA00062[811] | FCA Ref 4635[812] |
| 2 October 2017 | FCA00097[813] | FCA Ref 4638[814] |
| 3 October 2017 | FCA00371[815] | FCA Ref 204605487 |
| 4 October 2017 | FCA00374[816] | FCA Ref 204288310 |
| 5 October 2017 | FCA00320[817] | FCA Ref 204259922 |
| 12 October 2017 | FCA00351[818] | FCA Ref 204719398 |
| 16 October 2017 | FCA00347[819] | FCA Ref 204511789 |
| 18 October 2017 | FCA00368[820] | FCA Ref 204760949 |
| 18 October 2017 | FCA00377[821] | FCA Ref 204778040 |
| 18 October 2017 | FCA00117[822] | FCA Ref 204203632 |
| 25 October 2017 | FCA00381[823] | FCA Ref 204826797 |
| 25 October 2017 | FCA00378[824] | FCA Ref 204775371 |
| 31 October 2017 | FCA00379[825] | FCA Ref 204309141 |
| 7 November 2017 | FCA00388[826] | FCa Ref 204840080 |
| 10 November 2017 | FCA00165[827] | FCA Ref 4693[828] |
| 10 November 2017 | FCA00166[829] | FCA Ref 4760[830] |
| 10 November 2017 | FCA00277[831] | FCA Ref 4806[832] |
| 10 November 2017 | FCA00278[833] | FCA Ref 4814[834] |
| 10 November 2017 | FCA00310[835] | FCA Ref 4875[836] |
| 20 November 2017 | FCA00393[837] | FCA Ref 204863464 |
| 23 November 2017 | FCA00391[838] | FCA Ref 204854602 |
| 28 November 2017 | FCA00398[839] | FCA Ref 204542694 |
| 4 December 2017 | FCA00390[840] | FCA Ref 204603399 |
| 7 December 2017 | FCA00364[841] | FCA Ref 204534265[842] |
| 7 December 2017 | FCA00404[843] | FCA Ref 204772460 |
| 7 December 2017 | FCA00389[844] | FCA Ref 204735137[845] |
| 12 December 2017 | FCA00301[846] | FCA Ref 204693093 |
| 12 December 2017 | FCA00394[847] | FCA Ref 204837872 |
| 12 December 2017 | FCA00406[848] | FCA Ref 204883297 |
| 13 December 2017 | FCA00353[849] | FCA Ref 204775932 |
2016
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 12 January 2016 | FCA00099[850] | FCA Ref 3996 and 4060 |
| 14 January 2016 | FCA00108[851] | FCA Ref 4437 |
| 14 January 2016 | FCA00116[852] | FCA Ref 4052 |
| 17 February 2016 | FCA00120[853] | FCA Ref 4538 |
| 24 February 2016 | FCA00131[854] | FCA Ref 4619 |
| 24 February 2016 | FCA00132[855] | FCA Ref 4557 |
| 30 March 2016 | FCA00138[856] | FCA Ref 4493 |
| 6 April 2016 | FCA00142[857] | FCA Ref 4492 |
| 11 May 2016 | FCA00135[858] | FCA Ref 4610 |
| 11 May 2016 | FCA00152[859] | FCA Ref 4823 |
| 27 May 2016 | FCA00101[860] | FCA Ref 4406[861] |
| 27 May 2016 | FCA00154[862] | FCA Ref 4613 |
| 3 June 2016 | FCA00148[863] | FCA Ref 4365[864] |
| 8 June 2016 | FCA00158[865] | FCA Ref 4643 |
| 8 June 2016 | FCA00155[866] | FCA Ref 4698 |
| 10 June 2016 | FCA00141[867] | FCA Ref 4551[868] |
| 28 June 2016 | FCA00162[869] | FCA Ref 4474 |
| 1 July 2016 | FCA00169[870] | FCA Ref 204050735 |
| 12 July 2016 | FCA00143[871] | FCA Ref 4876 |
| 12 July 2016 | FCA00144[879] | FCA Ref 4846 |
| 21 July 2016 | FCA00156[872] | FCA Ref 204193866 |
| 3 August 2016 | FCA00151[873] | FCA Ref 4499[874] |
| 8 August 2016 | FCA00197[875] | FCA Ref 204199525 |
| 31 August 2016 | FCA00191[876] | FCA Ref 204202947 |
| 31 August 2016 | FCA00204[877] | FCA Ref 204069321 |
| 31 August 2016 | FCA00211[878] | FCA Ref 204139638 |
| 7 September 2016 | FCA00140[879] | FCA Ref 4605[880] |
| 21 September 2016 | FCA00074[881] | FCA Ref 4224 and 4372 |
| 12 October 2016 | FCA00153[882] | FCA Ref 204063587 |
| 21 November 2016 | FCA00223[883] | FCA Ref 204271059 |
| 28 November 2016 | FCA00189[884] | FCA Ref 204102084 |
| 28 November 2016 | FCA00240[885] | FCA Ref 204385347 |
| 1 December 2016 | FCA00236[886] | FCA Ref 204291237 |
| 5 December 2016 | FCA00084[887] | FCA Ref 4169[888] |
| 5 December 2016 | FCA00114[889] | FCA Ref 4581[890] |
| 12 December 2016 | FCA00118[891] | FCA Ref 4582 |
| 16 December 2016 | FCA00212[892] | FCA Ref 204117445[893] |
| 16 December 2016 | FCA00248[894] | FCA Ref 204363045 |
| 30 December 2016 | FCA00234[895] | FCA Ref 204356493 |
2015
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 6 February 2015 | FCA00034[896] | FCA Ref 3801 |
| 6 February 2015 | FCA00037[897] | FCA Ref 3959 |
| 6 February 2015 | FSA01613[898] | FCA Ref 4018 |
| 12 February 2015 | FCA00032[899] | FCA Ref 3898 |
| 24 February 2015 | FCA00039[900] | FCA Ref 4076 |
| 24 February 2015 | FCA00042[901] | FCA Ref 4058 |
| 24 February 2015 | FCA00043[902] | FCA Ref 4021 |
| 12 March 2015 | FCA00044[903] | FCA Ref 4037 |
| 1 April 2015 | FCA00020[904] | FCA Ref 3887 |
| 1 April 2015 | FCA00046[905] | FCA Ref 4077 |
| 1 April 2015 | FCA00047[906] | FCA Ref 4100 |
| 8 May 2015 | FCA00038[907] | FCA Ref 3931 and 4041 |
| 8 May 2015 | FCA00040[908] | FCA Ref 3932 and 4008 |
| 12 May 2015 | FCA00056[909] | FCA Ref 4029 |
| 12 June 2015 | FCA00008[910] | FCA Ref 4053 |
| 12 June 2015 | FCA00059[911] | FCA Ref 4113 |
| 25 June 2015 | FSA01525[912] | FCA Ref 3190 |
| 10 July 2015 | FCA00029[913] | FCA Ref 3840 |
| 10 July 2015 | FCA00070[914] | FCA Ref 4219 |
| 17 July 2015 | FCA00082[915] | FCA Ref 4021 |
| 17 August 2015 | FCA00016[916] | FCA Ref 3858 |
| 17 August 2015 | FCA00048[917] | FCA Ref 4188 |
| 17 August 2015 | FCA00075[918] | FCA Ref 4246 |
| 17 August 2015 | FCA00083[919] | FCA Ref 4254 |
| 17 August 2015 | FCA00080[920] | FCA Ref 3783 |
| 17 August 2015 | FCA00085[921] | FCA Ref 4328 |
| 17 August 2015 | FCA00086[922] | FCA Ref 4038 |
| 17 August 2015 | FCA00087[923] | FCA Ref 4258 |
| 24 August 2015 | FCA00073[924] | FCA Ref 4243 |
| 24 August 2015 | FCA00088[925] | FCA Ref 4361 |
| 24 August 2015 | FCA00089[926] | FCA Ref 4187 |
| 11 September 2015 | FCA00081[927] | FCA Ref 4086 |
| 25 September 2015 | FCA00092[928] | FCA Ref 4003 |
| 16 October 2015 | FCA00094[929] | FCA Ref 4426 |
| 23 October 2015 | FCA00095[930] | FCA Ref 4170 |
| 23 October 2015 | FCA00100[931] | FCA Ref 4418 |
| 27 October 2015 | FCA00072[932] | FCA Ref 3977 |
| 27 November 2015 | FCA00102[933] | FCA Ref 4465 |
| 27 November 2015 | FCA00105[934] | FCA Ref 4438 |
| 3 December 2015 | FCA00050[935] | FCA Ref 3907[936] |
| 10 December 2015 | FCA00053[937] | FCA Ref 4194[938] |
| 11 December 2015 | FCA00090[939] | FCA Ref 3777 and 4120 |
| 11 December 2015 | FCA00109[940] | FCA Ref 4387 |
| 11 December 2015 | FCA00110[941] | FCA Ref 4498 |
| 11 December 2015 | FCA00113[942] | FCA Ref 4487 |
| 11 December 2015 | FCA00115[943] | FCA Ref 4472 |
| 18 December 2015 | FCA00101[944] | FCA Ref 4406 |
| 18 December 2015 | FCA00112[945] | FCA Ref 4515 |
| 29 December 2015 | FCA00069[946] | FCA Ref 4105 |
| 29 December 2015 | FCA00107[947] | FCA Ref 4382 |
| 29 December 2015 | FCA00121[948] | FCA Ref 4481 |
| 29 December 2015 | FCA00124[949] | FCA Ref 4106 |
| 29 December 2015 | FSA01596[950] | FCA Ref 3987 |
| 29 December 2015 | FSA01618[951] | FCA Ref 4033 |
2014
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 21 January 2014 | GE-L01575[952] | FCA Ref 3373 |
| 21 January 2014 | GE-L01594[953] | FCA Ref 3413 |
| 26 February 2014 | GE-L01602[954] | FCA Ref 3692 |
| 26 February 2014 | FCA 00001[955] | FCA Ref 3552 |
| 26 February 2014 | FCA 00002[956] | FCA Ref 3652 |
| 13 March 2014 | FCA 00004[957] | FCA Ref 3635 |
| 26 March 2014 | GE-L01598[958] | FCA Ref 3358 |
| 27 March 2014 | GE-L01599[959] | FCA Ref 3517 |
| 27 March 2014 | FSA01597[960] | FCA Ref 3251 |
| 27 March 2014 | FSA01600[961] | FCA Ref 3357[962] |
| 15 April 2014 | FSA01605[963] | FCA Ref 3702 |
| 23 April 2014 | FSA01424[964] | FCA Ref 3250 |
| 23 April 2014 | FCA00006[965] | FCA Ref 3733 |
| 21 May 2014 | FSA01603[966] | FCA Ref 3615 |
| 22 July 2014 | FSA01604[967] | FCA Ref 3302 |
| 22 July 2014 | FSA01611[968] | FCA Ref 3823 |
| 24 September 2014 | FSA01614[969] | FCA Ref 3709 |
| 24 September 2014 | FCA00011[970] | FCA Ref 3697 |
| 8 October 2014 | FCA00021[971] | FCA Ref 3829 |
| 8 October 2014 | FCA00023[972] | FCA Ref 3696 |
| 8 October 2014 | FSA01615[973] | FCA Ref 3928 |
| 15 October 2014 | FCA00018[974] | FCA Ref 3901 |
| 21 October 2014 | FCA00024[975] | FCA Ref 3924 |
| 25 November 2014 | FCA00017[976] | FCA Ref 3786 |
| 25 November 2014 | FCA00022[977] | FCA Ref 3329 & 3753 |
| 17 December 2014 | FSA01617[978] | FSA Ref 3948 |
| 17 December 2014 | FCA00033[987] | FCA Ref 3948 |
| 17 December 2014 | FSA01569[979] | FCA Ref 3233 and 3528[980] |
| 17 December 2014 | FCA00014[981] | FCA Ref 3713 |
| 17 December 2014 | FCA00015[982] | FCA Ref 3630[983] |
| 17 December 2014 | FSA01616[984] | FCA Ref 3703[985] |
| 23 December 2014 | FCA00036[986] | FCA Ref 4032 |
2013
2013
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 17 April 2013 | GE-L01509[987] | FCA Ref 3145 |
| 11 June 2013 | GE-L01516[988] | FCA Ref 3087 |
| 13 June 2013 | GE-L01531[989] | FCA Ref 3228 |
| 27 June 2013 | GE-L01537[990] | FCA Ref 3172 |
| 7 August 2013 | GE-L01532[991] | FCA Ref 3362 |
| 14 August 2013 | GE-L01553[992] | FCA Ref 3305 |
| 14 August 2013 | GE-L01535[993] | FCA Ref 3324 |
| 15 August 2013 | GE-L01554[994] | FCA Ref ENQ SR 2013 |
| 25 August 2013 | GE-L01543[995] | FCA Ref 3219 |
| 15 October 2013 | GE-L01515[996] | FCA Ref 3292 |
| 15 October 2013 | GE-L01565[997] | FCA Ref 3383 |
| 31 October 2013 | GE-L01573[998] | FCA Ref 3565 |
| 6 November 2013 | GE-L01574[999] | FCA Ref 3409 |
| 6 November 2013 | GE-L01578[1000] | FCA Ref 3214 & 3272 |
| 20 November 2013 | GE-L01589[1001] | FCA Ref 3582 |
| 17 December 2013 | GE-L01583[1002] | FCA Ref 3371 |
| 17 December 2013 | GE-L01591[1003] | FCA Ref 3225 |
: Link added New final reports added
: Link added New final reports added
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: Link added New final reports added
: Information added New final reports added
: Link added OCC reports for 5 September
: Link added OCC reports for 18 July
: Link added OCC reports for 19 June 2024
: Link added New final reports and FCA responses added
: Link added New final reports added