Read the Complaints Commissioner’s final reports and our responses.
On this page 
2025
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 2 January 2025 | 202400009 and 202400197 | FCA ref: 210595906 and 210761267 |
| 2 January 2025 | 202400253 | FCA ref: 210727521 |
| 2 January 2025 | 202400351 | FCA ref: 210865001 |
| 2 January 2025 | 202400047 | FCA ref: 210654833 |
| 2 January 2025 | 202400493 | FCA ref: 211131080 |
* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.
Previous years
2024
2024
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 4 January 2024 | 202300432 | FCA ref: 208938627 |
| 4 January 2024 | 202300075 | FCA ref: 208845399 |
| 4 January 2024 | 202300401 | FCA ref: 207855010 |
| 4 January 2024 | 202300539 | FCA ref: 210395351 |
| 4 January 2024 | 202300542 | FCA ref: 209237284 |
| 4 January 2024 | 202300368 | FCA ref: 209139463 |
| 4 January 2024 | 202300447 | FCA ref: 208999543 |
| 4 January 2024 | 202300510 | FCA ref: 210384774 |
| 4 April 2024 | 202300333 | FCA ref: 208966726 |
| 18 April 2024 | 202300245 | FCA ref: 209140755 |
| 18 April 2024 | 202300482 | FCA ref: 209933445 |
| 18 April 2024 | 202300533 | FCA ref: 210354590 |
| 18 April 2024 | 202300475 | FCA ref: 209860238 |
| 18 April 2024 | 202300507 | FCA ref: 210377345 |
| 18 April 2024 | 202300492 | FCA ref: 210037528 |
| 18 April 2024 | 202300468 | FCA ref: 210351559 |
| 2 May 2024 | 202300350 | FCA ref: 209478912 |
| 2 May 2024 | 202300481 | FCA ref: 210021514 |
| 2 May 2024 | 202300488 | FCA ref: 210217117 |
| 2 May 2024 | 202300489 | FCA ref: 209615773 |
| 2 May 2024 | 202300548 | FCA ref: 210221932 |
| 2 May 2024 | 202300556 | FCA ref: 210196041 |
| 2 May 2024 | 202300566 | FCA ref: 210367457 |
| 2 May 2024 | 202300570 | FCA ref: 210418693 |
| 2 May 2024 | 202300585 | FCA ref: 210397050 |
| 2 May 2024 | 202300621 | FCA ref: 210494513 |
| 2 May 2024 | 202300692 | FCA ref: 210451401 |
| 2 May 2024 | 202300734 | FCA ref: 210596158 |
| 2 May 2024 | 202300740 | FCA ref: 210546357 |
| 16 May 2024 | 202300419 and 202300713 | |
| 16 May 2024 | 202300382 | FCA ref: 209437509 |
| 16 May 2024 | 202300647 | FCA ref: 210493674 |
| 16 May 2024 | 202300634 | FCA ref: 210518998 |
| 16 May 2024 | 202300616 | FCA ref: 209862251 |
| 16 May 2024 | 202300685 | FCA ref: 210343815 |
| 16 May 2024 | 202300579 | FCA ref: 209965212 |
| 16 May 2024 | 202300665 | FCA ref: 210358408 |
| 16 May 2024 | 202300686 | FCA ref: 210507445 |
| 16 May 2024 | 202300639 | FCA ref: 209629813 |
| 16 May 2024 | 202300716 | FCA ref: 210596065 |
| 16 May 2024 | 202300506 | FCA ref:210048238 |
| 16 May 2024 | 202300597 | FCA ref: 210439983 |
| 16 May 2024 | 202300603 | FCA ref: 210395381 |
| 6 June 2024 | 202300715 | FCA ref: 210599395 |
| 6 June 2024 | 202300714 | FCA ref: 210599404 |
| 6 June 2024 | 202400023 | FCA ref: 210596067 |
| 6 June 2024 | 202300637 | FCA ref: 210400522 |
| 6 June 2024 | 202300751 | FCA ref: 210374734 |
| 6 June 2024 | 202300455 | FCA ref: 208967116 |
| 6 June 2024 | 202300617 | FCA ref: 209217958 |
| 20 June 2024 | 202300608 | FCA ref: 210455456 |
| 20 June 2024 | 202300496 and 202300675 | FCA ref: 210498712 and 208532111 |
| 20 June 2024 | 202300758 | FCA ref: 210557065 |
| 20 June 2024 | 202300755 | FCA ref: 208785862 |
| 20 June 2024 | 202300752 | FCA ref: 210544887 |
| 20 June 2024 | 202300237 | FCA ref: 208893819 |
| 20 June 2024 | 202300770 | FCA ref: 210632270 |
| 20 June 2024 | 202300742 | FCA ref: 210369493 |
| 20 June 2024 | 202300771 | FCA ref: 210412561 |
| 4 July 2024 | 202300773 | FCA ref: 210546362 |
| 4 July 2024 | 202300515 and 202300664 | FCA ref: 208000404 and 210417516 |
| 18 July 2024 | 202300385, 202300458, 202300511, 202300535 | FCA ref: 207855010, 207826512, 206885295, 207270824 |
| 18 July 2024 | 202300599 | FCA ref: 209810075 |
| 18 July 2024 | 202300807 | FCA ref: 210680540 |
| 18 July 2024 | 202300689 | FCA ref: 209022495 |
| 18 July 2024 | 202300546 | FCA ref: 207574186 |
| 18 July 2024 | 202300512 | FCA ref: 208011134 |
| 18 July 2024 | 202300835 | FCA ref: 210612948 |
| 18 July 2024 | 202300580 | FCA ref: 207684115 |
| 18 July 2024 | 202300837 | FCA ref: 210398624 |
| 1 August 2024 | 202300800 | FCA ref: 210644988 |
| 1 August 2024 | 202300826 | FCA ref: 210529181 |
| 1 August 2024 | 202400038 | FCA ref: 210646835 |
| 1 August 2024 | 202400004 | FCA ref: 210616018 |
| 15 August 2024 | 202201756, 202300265, 202300420, 202300421 and 202300422 | FCA ref: 208442639, 208433087, 208442603, 208715343, 209054614 |
| 15 August 2024 | 202300490 | FCA ref: 207570891 |
| 15 August 2024 | 202300576 | FCA ref: 209817306 |
| 5 September 2024 | 202400039 | FCA ref: 210711959 |
| 5 September 2024 | 202300638 | FCA ref: 209717445 |
| 5 September 2024 | 202400142 | FCA ref: 210746346 |
| 5 September 2024 | 202400358 | FCA ref: 210976838 |
| 5 September 2024 | 202400256 | FCA ref: 210906343 |
| 5 September 2024 | 202400083 | FCA ref: 208993579 |
| 5 September 2024 | 202400238 | FCA ref: 210421879 |
| 5 September 2024 | 202400048 | FCA ref: 209932949 |
| 19 September 2024 | 202400123 | FCA ref: 210687464 |
| 19 September 2024 | 202300799 | FCA ref: 210442904 |
| 3 October 2024 | 202300426 | FCA Ref: 209966322 |
| 3 October 2024 | 202300562 | FCA Ref: 208526953 |
| 3 October 2024 | 202400204 | FCA Ref: 210773471 |
| 3 October 2024 | 202400218 | FCA ref: 210813272 |
| 3 October 2024 | 202400218 | FCA ref: 210813272 |
| 3 October 2024 | 202400311 | FCA ref: 210873100 |
| 17 October 2024 | 202400339 | FCA ref: 210882312 |
| 7 November 2024 | 202400156 | FCA ref: 210683642 |
| 7 November 2024 | 202400384 | FCA ref: 210786371 |
| 7 November 2024 | 202400306 | FCA ref: 210772590 |
| 7 November 2024 | 202400239 | FCA ref: 210695484 |
| 21 November | 202400199 | FCA Ref: 210758946 |
| 5 December | 202400133 | FCA Ref: 210735540 |
| 5 December | 202400170 | FCA Ref: 210732817 |
| 5 December | 202400375 | FCA Ref: 210741293 |
| 12 December 2024 | 202400399 | FCA ref: 211015100 |
| 12 December 2024 | 202400427 | FCA ref: 211090558 |
| 12 December 2024 | 202400381 | FCA ref: 210987339 |
2023
2023
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 5 January 2023 | 202201647 | FCA Ref 208677826 |
| 5 January 2023 | 202201637 | FCA Ref 208643034 |
| 5 January 2023 | 202201645 | FCA Ref 208668135 |
| 19 January 2023 | 202201656 | FCA Ref 208588862 |
| 19 January 2023 | 202201639 | FCA Ref 208572793 |
| 19 January 2023 | 202201632 | FCA Ref 208554467 |
| 19 January 2023 | 202201616 | FCA Ref 208060398 |
| 19 January 2023 | 202201605 | FCA Ref 208429712 |
| 19 January 2023 | 202201169 | FCA Ref 208171301 |
| 19 January 2023 | 202201628 | FCA Ref 204281285 |
| 19 January 2023 | 202201592 | FCA Ref 205540430 |
| 19 January 2023 | 202201159 | FCA Ref 204288296 |
| 02 February 2023 | 202201166 | FCA Ref 208351273 |
| 02 February 2023 | 202201142 | FCA Ref 208392520 |
| 02 February 2023 | 202201633 | FCA Ref 208388493 |
| 16 February 2023 | 202201651 | FCA Ref 208612137 |
| 02 March 2023 | RSB007 | FCA Ref 207207241 |
| 02 March 2023 | 202201694 | FCA Ref 208428672 |
| 02 March 2023 | 202201614 | FCA Ref 204285312 |
| 02 March 2023 | 202201650 | FCA Ref 204350263 |
| 02 March 2023 | 202201176 | FCA Ref 208414102 |
| 02 March 2023 | 202201652 | FCA Ref 208523681 |
| 16 March 2023 | 202201591 | FCA Ref 208499577 |
| 16 March 2023 | RSB00XX | FCA Ref 206423143 |
| 16 March 2023 | 202201624 | FCA Ref 208640221 |
| 16 March 2023 | 202201671 | FCA Ref 208500474 |
| 30 March 2023 | 202201665 | FCA Ref 208729049 |
| 30 March 2023 | 202201662 | FCA Ref 208636524 |
| 30 March 2023 | 202201680 | FCA Ref 208387958 |
| 30 March 2023 | 202201679 | FCA Ref 208417008 |
| 30 March 2023 | 202201657 | FCA Ref 208584963 |
| 30 March 2023 | 202201655 | FCA Ref 208465210 |
| 30 March 2023 | 202201709 | FCA Ref 208425305 |
| 06 April 2023 | 202201087 | FCA ref: 208200056 |
| 06 April 2023 | 202201654 | FCA ref: 208449964 |
| 06 April 2023 | 202201691 | FCA ref: 208395233 |
| 06 April 2023 | 202201708 | FCA ref: 208762612 |
| 20 April 2023 | 202201706 | FCA ref: 208829127 |
| 20 April 2023 | 202201692 | FCA ref: 208782866 |
| 20 April 2023 | 202201669 | FCA ref: 208734824 |
| 20 April 2023 | 202201676 | FCA ref: 208749588 |
| 04 May 2023 | 202201710 | FCA ref: 208729483 |
| 04 May 2023 | 202201716 | FCA ref: 208666846 |
| 04 May 2023 | 202201172 | FCA ref: 208502257 |
| 04 May 2023 | 202201705 | FCA ref: 208456346 |
| 04 May 2023 | 202201695 | FCA ref: 208517296 |
| 18 May 2023 | 202201724 | FCA ref: 208800352 |
| 01 June 2023 | 202201737 | FCA ref: 208795320 |
| 01 June 2023 | 202201732 | FCA ref: 208806336 |
| 01 June 2023 | 202201733 | FCA ref: 208682568 |
| 01 June 2023 | 202201739 | FCA ref: 208767710 |
| 01 June 2023 | 202201761 | FCA ref: 208824452 |
| 15 June 2023 | 202201704 | FCA ref: 208735395 |
| 15 June 2023 | 202201693 | FCA ref: 208463825 |
| 15 June 2023 | 202201747 | FCA ref: 208869514 |
| 15 June 2023 | 202201745 | FCA ref: 208788346 |
| 15 June 2023 | 202201746 | FCA ref: 208787974 |
| 6 July 2023 | 202201767 | FCA ref: 208709348 |
| 6 July 2023 | 202201770 | FCA ref: 208785945 |
| 6 July 2023 | 202201689 | FCA ref: 208663102 |
| 6 July 2023 | 202201762 | FCA ref: 208810748 |
| 6 July 2023 | 202300149 | FCA ref: 208926602 |
| 6 July 2023 | 202300232 | FCA ref: 209072259 |
| 6 July 2023 | 202300010 | FCA ref: 208932634 |
| 6 July 2023 | 202201713 | FCA ref: 208691263 |
| 6 July 2023 | 202201735 | FCA ref: 208773141 |
| 6 July 2023 | 202201753 | FCA ref: 208760224 |
| 20 July 2023 | 202300005 | FCA ref: 208937573 |
| 20 July 2023 | 202300077 | FCA ref: 208963506 |
| 3 August 2023 | 202300206 | FCA ref: 209032365 |
| 3 August 2023 | 202201774 | FCA ref: 208854201 |
| 17 August 2023 | 202300201 | FCA ref: 208990220 |
| 17 August 2023 | 202300150 | FCA ref: 208926154 |
| 7 September 2023 | 202201727 | FCA ref: 206881561 |
| 7 September 2023 | 202300079 | FCA ref: 208865489 |
| 21 September 2023 | 202300230 | FCA ref: 208533759 |
| 21 September 2023 | 202300197 | FCA ref: 208813437 |
| 21 September 2023 | 202300272 | FCA ref: 209034715 |
| 21 September 2023 | 202300273 | FCA ref: 209291701 |
| 21 September 2023 | 202300325 | FCA ref: 209556092 |
| 21 September 2023 | 202300348 | FCA ref: 209602411 |
| 21 September 2023 | 202300208 | FCA ref: 208992118 |
| 21 September 2023 | 202300314 | FCA ref: 209131039 |
| 5 October 2023 | 202300003 | FCA ref: 208151062 |
| 5 October 2023 | 202300211 | FCA ref: 208830983 |
| 5 October 2023 | 202300354 | FCA ref: 209512575 |
| 5 October 2023 | 202300268 | FCA ref: 208730164 |
| 19 October 2023 | 202201760 | FCA ref: 208125268 |
| 19 October 2023 | 202201769 | FCA ref: 208875817 |
| 19 October 2023 | 202300209 | FCA ref: 204286536 |
| 19 October 2023 | 202300236 | FCA ref: 208872201 |
| 19 October 2023 | 202300231 | FCA ref: 208912963 |
| 19 October 2023 | 202300264 | FCA ref: 209161502 |
| 19 October 2023 | 202300383 | FCA ref: 210016296 |
| 19 October 2023 | 202300267 | FCA ref: 209062326 |
| 19 October 2023 | 202300313 | FCA ref: 209056568 |
| 2 November 2023 | 202300327 | FCA ref: 209319057 |
| 2 November 2023 | 202300239 | FCA ref: 208892677 |
| 16 November 2023 | 202300328 | FCA ref: 209068127 |
| 16 November 2023 | 202300214 | FCA ref: 208916364 |
| 7 December 2023 | 202300367 | FCA ref: 209051477 |
| 7 December 2023 | 202300412 | FCA ref: 209819988 |
| 7 December 2023 | 202300415 | FCA ref: 209513439 |
| 7 December 2023 | 202300438 | FCA ref: 210139243 |
| 7 December 2023 | 202300358 | FCA ref: 209628491 |
| 7 December 2023 | 202300459 | FCA ref: 210067810 |
| 18 December 2023 | The Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of Premier FX Limited (PFX) | FCA response to the Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of Premier FX Limited (PFX) |
| 21 December 2023 | 202300342 | FCA ref: 209035535 |
| 21 December 2023 | 202300366 | FCA ref: 209189434 |
| 21 December 2023 | 202300381 | FCA ref: 209021795 |
| 21 December 2023 | 202300450 | FCA ref: 209050787 |
2022
2022
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 4 January 2022 | FCA00948 | FCA Ref 206969725 |
| 4 January 2022 | FCA001406 | FCA Ref 207570303 |
| 4 January 2022 | FCA001414 | FCA Ref 207092979 |
| 4 January 2022 | FCA001429 | FCA Ref 207550062 |
| 4 January 2022 | FCA001432 | FCA Ref 207701742 |
| 4 January 2022 | FCA001446 | FCA Ref 207788541 |
| 18 January 2022 | FCA001405 | FCA Ref 207574113 |
| 18 January 2022 | FCA001485 | FCA Ref 207835586 |
| 18 January 2022 | FCA001495 | FCA Ref 207756857 |
| 18 January 2022 | FCA001514 | FCA Ref 207846215 |
| 1 February 2022 | FCA001484 | FCA Ref 207526990 |
| 1 February 2022 | FCA001420 | FCA Ref 207617755 |
| 1 February 2022 | FCA001418 | FCA Ref 207629962 |
| 1 February 2022 | FCA001519 | FCA Ref 207705908 |
| 1 February 2022 | FCA00985 | FCA Ref 205666817 |
| 1 February 2022 | FCA001465 | FCA Ref 205822265 |
| 1 February 2022 | FCA001531 | FCA Ref 207774327 |
| 1 February 2022 | FCA001475 | FCA Ref 207658618 |
| 15 February 2022 | FCA001439 | FCA Ref 207583052 |
| 15 February 2022 | FCA001399 | FCA Ref 206953762 |
| 15 February 2022 | FCA001459 | FCA Ref 206939168 |
| 15 February 2022 | FCA001461 | FCA Ref 206951103 |
| 15 February 2022 | FCA001467 | FCA Ref 206953442 |
| 15 February 2022 | FCA001503 | FCA Ref 206947849 |
| 15 February 2022 | FCA001505 | FCA Ref 206942986 |
| 15 February 2022 | FCA001413 | FCA Ref 206937769 |
| 15 February 2022 | FCA001522 | FCA Ref 206952589 |
| 1 March 2022 | FCA001365 | FCA Ref 207319563 |
| 1 March 2022 | FCA001379 | FCA Ref 207619466 |
| 1 March 2022 | FCA001385 | FCA Ref 207466709 |
| 1 March 2022 | FCA001402 | FCA Ref 207629310 |
| 1 March 2022 | FCA001437 | FCA Ref 207187324 |
| 1 March 2022 | FCA001483 | FCA Ref 206037001 |
| 1 March 2022 | FCA001506 | FCA Ref 207739921 |
| 1 March 2022 | FCA001536 | FCA Ref 205108473 |
| 1 March 2022 | FCA001538 | FCA Ref 207936805 |
| 1 March 2022 | FCA001541 | FCA Ref 207741401 |
| 15 March 2022 | The Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of London Capital & Finance (LCF) | FCA response to the Complaints Commissioner's Final Report into the Financial Conduct Authority's oversight of London Capital & Finance (LCF) |
| 17 March 2022 | FCA001528 | FCA Ref 207929708 |
| 17 March 2022 | FCA001395 | FCA Ref 207637593 |
| 17 March 2022 | FCA001516 | FCA Ref 207802335 |
| 17 March 2022 | FCA001515 | FCA Ref 207659551 |
| 17 March 2022 | FCA001507 | FCA Ref 207792577 / 207463187 |
| 17 March 2022 | FCA001502 | FCA Ref 206941228 |
| 17 March 2022 | FCA001448 | FCA Ref 207438207 |
| 7 April 2022 | FCA001564 | FCA Ref 207838334 |
| 7 April 2022 | FCA001530 | FCA Ref 207480672 |
| 7 April 2022 | FCA001564 | FCA Ref 207818172 |
| 7 April 2022 | FCA001404 | FCA Ref 207383222 |
| 7 April 2022 | FCA001547 | FCA Ref 207790893 |
| 21 April 2022 | FCA001526 | FCA Ref 207741697 |
| 21 April 2022 | FCA001427 | FCA Ref 207177646 |
| 21 April 2022 | FCA001553 | FCA Ref 207827669 |
| 21 April 2022 | FCA001533 | FCA Ref 206988648 |
| 21 April 2022 | FCA001581 | FCA Ref 208009578 |
| 21 April 2022 | FCA001532 | FCA Ref 207227984 |
| 5 May 2022 | FCA001434 | FCA Ref 207132484 |
| 5 May 2022 | FCA001669 | FCA Ref 208013151 |
| 5 May 2022 | FCA001665 | FCA Ref 208058563 |
| 5 May 2022 | FCA001501 | FCA Ref 207861803 |
| 19 May 2022 | FCA001681 | FCA Ref 208038568 |
| 19 May 2022 | FCA001686 | FCA Ref 208153349 |
| 7 June 2022 | FCA001642 | FCA Ref 208054330 |
| 7 June 2022 | FCA001693 | FCA Ref 208105640 |
| 16 June 2022 | FCA001709 | FCA Ref 208073678 |
| 16 June 2022 | FCA001672 | FCA Ref 208106107 |
| 16 June 2022 | FCA001648 | FCA Ref 207546441 |
| 20 June 2022 | RSB001 | FCA Ref 206574155 |
| 20 June 2022 | RSB002 | FCA Ref 206401476 |
| 20 June 2022 | RSB004 | FCA Ref 206987075 |
| 7 July 2022 | FCA001717 | FCA Ref 208135920 |
| 7 July 2022 | FCA001714 | FCA Ref 207915307 |
| 7 July 2022 | FCA001646 | FCA Ref 208058435 |
| 7 July 2022 | FCA001652 | FCA Ref 207992544 |
| 7 July 2022 | FCA001645 | FCA Ref 205747176 |
| 21 July 2022 | FCA00931 | FCA Ref 207497866 |
| 21 July 2022 | FCA001651 | FCA Ref 207819676 |
| 21 July 2022 | FCA001584 | FCA Ref 207638758 |
| 21 July 2022 | FCA001746 | FCA Ref 207480672 |
| 21 July 2022 | FCA001676 | FCA Ref 207697010 |
| 4 August 2022 | FCA001710 | FCA Ref 208213343 |
| 4 August 2022 | FCA001542 | FCA Ref 207221831 |
| 18 August 2022 | RSB005 | FCA Ref 207071892 |
| 18 August 2022 | FCA001678 | FCA Ref 207987296 |
| 1 September 2022 | FCA001586 | FCA Ref 207641518 |
| 1 September 2022 | FCA001674 | FCA Ref 208078116 |
| 1 September 2022 | FCA001675 | FCA Ref 207888267 / 208105765 / 208334851 |
| 1 September 2022 | FCA001679 | FCA Ref 207417058 / 207339776 |
| 1 September 2022 | FCA001680 | FCA Ref 206918132 |
| 1 September 2022 | FCA001689 | FCA Ref 206865826 |
| 1 September 2022 | FCA001691 | FCA Ref 207250592 |
| 1 September 2022 | FCA001692 | FCA Ref 207250588 |
| 1 September 2022 | FCA001694 | FCA Ref 208038408 |
| 1 September 2022 | FCA001698 | FCA Ref 207883202 |
| 1 September 2022 | FCA001690 | FCA Ref 207839586 |
| 1 September 2022 | FCA001187 | FCA Ref 206707305 |
| 1 September 2022 | FCA001756 | FCA Ref 208117527 |
| 1 September 2022 | FCA001760 | FCA Ref 208353792 |
| 15 September 2022 | FCA001682 | FCA Ref 202201064 / 207933539 |
| 15 September 2022 | FCA001697 | FCA Ref 202201079 / 208028723 |
| 15 September 2022 | FCA001688 | FCA Ref 202201070 / 208023743 |
| 15 September 2022 | FCA001704 | FCA Ref 202201086 / 207753735 |
| 15 September 2022 | FCA001711 | FCA Ref 202201093 / 206806209 |
| 15 September 2022 | FCA001715 | FCA Ref 202201096 / 207691199 |
| 15 September 2022 | FCA001716 | FCA Ref 202201097 / 207901747 |
| 15 September 2022 | FCA001718 | FCA Ref 202201099 / 208223429 |
| 15 September 2022 | FCA001719 | FCA Ref 202201100 / 207901359 |
| 15 September 2022 | FCA001747 | FCA Ref 202201127 / 208260505 |
| 15 September 2022 | FCA001670 | FCA Ref 202201052 / 208019494 |
| 15 September 2022 | FCA001754 | FCA Ref 20221134 / 208038418 |
| 15 September 2022 | FCA001755 | FCA Ref 202201135 / 208260324 |
| 15 September 2022 | FCA001759 | FCA Ref 202201139 / 208249101 |
| 15 September 2022 | FCA001639 | FCA Ref 202201022 / 208077558 |
| 06 October 2022 | FCA001464 | FCA Ref 207141885 |
| 06 October 2022 | FCA001677 | FCA Ref 20220105/207963978 |
| 06 October 2022 | FCA001702 | FCA Ref 207969563 |
| 06 October 2022 | FCA001707 | FCA Ref 202201089/207989478 |
| 06 October 2022 | FCA001722 | FCA Ref 207817374 |
| 06 October 2022 | FCA001733 | FCA Ref 208295441 |
| 06 October 2022 | FCA001751 | FCA Ref 208149720 |
| 06 October 2022 | FCA001764 | FCA Ref 208212166 |
| 06 October 2022 | FCA001781 | FCA Ref 208364667 |
| 20 October 2022 | FCA001765 | FCA Ref 208210754 |
| 20 October 2022 | FCA001743 | FCA Ref 208134926 |
| 20 October 2022 | FCA001758 | FCA Ref 208249377 |
| 20 October 2022 | FCA001771 | FCA Ref 202201151 / 207949223 |
| 3 November 2022 |
FCA Ref 202201105/207472247 |
|
| 3 November 2022 |
FCA Ref 202201132/ 207957147 |
|
| 3 November 2022 |
FCA Ref 207649433 |
|
| 3 November 2022 |
FCA Ref 202201165/208409068 |
|
| 17 November 2022 | FCA001767 | FCA Ref 208356025/202201147 |
| 17 November 2022 | FCA001769 | FCA Ref 208154049/202201149 |
| 17 November 2022 | FCA001770 | FCA Ref 208110648/202201150 |
| 17 November 2022 | FCA001776 | FCA Ref 208019895/202201156 |
| 17 November 2022 | FCA001778 | FCA Ref 208167095/202201158 |
| 17 November 2022 | FCA001797 | FCA Ref 208435717/202201177 |
| 1 December 2022 | FCA001783 | FCA Ref 208363158 |
| 1 December 2022 | 202201588 | FCA Ref 208335078 |
| 1 December 2022 | 202201164 | FCA Ref 207808977 |
| 1 December 2022 | 202201583 | FCA Ref 208426692 |
| 1 December 2022 | FCA001793 | FCA Ref 208409109 |
| 1 December 2022 | FCA001513 | FCA Ref 206185379 |
| 1 December 2022 | FCA001794 | FCA Ref 208428291 |
| 1 December 2022 | FCA001787 | FCA Ref 208355670 |
| 1 December 2022 | FCA001788 | FCA Ref 208345747 |
| 1 December 2022 | FCA001790 | FCA Ref 208465728 |
| 1 December 2022 | 202201579 | FCA Ref 208458914 |
| 1 December 2022 | FCA001780 | FCA Ref 208289565 |
| 15 December 2022 | 202201600 | FCA Ref 208407986 |
* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.
2021
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 5 January 2021 | FCA00769 | FCA Ref 206760773 |
| 8 January 2021 | FCA00827 | FCA Ref 206376631 |
| 19 January 2021 | FCA00841 | FCA Ref 206507882 |
| 19 January 2021 | FCA00846 | FCA Ref 206609423 |
| 19 January 2021 | FCA00845 | FCA Ref 206755011 |
| 2 February 2021 | FCA00868 | FCA Ref 207193759 |
| 2 February 2021 | FCA00849 | FCA Ref 207193758 |
| 9 February 2021 | FCA00854 | FCA Ref 207193755 |
| 2 March 2021 | FCA00732 | FCA Ref 207194511 |
| 3 March 2021 | FCA00732 | |
| 16 March 2021 | FCA00851 | FCA Ref 207193781 |
| 30 March 2021 | FCA00811 | FCA Ref 207193753 |
| 30 March 2021 | FCA00876 | FCA Ref 207193780 |
| 30 March 2021 | FCA00548 | FCA Ref 207194038 |
| 30 March 2021 | FCA00884 | FCA Ref 207197164 |
| 30 March 2021 | FCA00885 | FCA Ref 207210079 |
| 6 April 2021 | FCA00881 | FCA Ref 206086567 |
| 20 April 2021 | FCA00878 | FCA Ref 206824388 |
| 20 April 2021 | FCA00887 | FCA Ref 206824388 |
| 4 May 2021 | FCA00814 | FCA Ref 207194404 |
| 4 May 2021 | FCA00816 | FCA Ref 207194348 |
| 4 May 2021 | FCA00818 | FCA Ref 207194286 |
| 4 May 2021 | FCA00844 | FCA Ref 207194174 |
| 4 May 2021 | FCA00882 | FCA Ref 207193772 |
| 18 May 2021 | FCA00891 | FCA Ref 207224066 |
| 18 May 2021 | FCA00852 | FCA Ref 207275470 |
| 18 May 2021 | FCA00630 | FCA Ref 207193992 |
| 1 June 2021 | FCA00756 | FCA Ref 207193777 |
| 1 June 2021 | FCA00897 | FCA Ref 207283514 |
| 1 June 2021 | FCA00773 | FCA Ref 207289819 |
| 1 June 2021 | FCA00900 | FCA Ref 207310111 |
| 15 June 2021 | FCA00893 | FCA Ref 207174365 |
| 15 June 2021 | FCA00862 | FCA Ref 207035997 |
| 22 June 2021 | FCA00922 | FCA Ref 207434206 |
| 6 July 2021 | FCA00889 | FCA Ref 207219284 |
| 6 July 2021 | FCA00895 | FCA Ref 207259251 |
| 6 July 2021 | FCA00888 | FCA Ref 207214508 |
| 6 July 2021 | FCA00699 | FCA Ref 207309918 |
| 6 July 2021 | FCA00873 | FCA Ref 207312143 |
| 6 July 2021 | FCA00894 | FCA Ref 207257086 |
| 6 July 2021 | FCA00903 | FCA Ref 207325702 |
| 20 July 2021 | FCA00907 | FCA Ref 207076567 |
| 20 July 2021 | FCA00912 | FCA Ref 206360290 |
| 20 July 2021 | FCA00913 | FCA Ref 207280204 |
| 3 August 2021 | FCA00908 | FCA Ref 207107330 |
| 3 August 2021 | FCA00914 | FCA Ref 206429242 |
| 3 August 2021 | FCA00915 | FCA Ref 206928949 |
| 3 August 2021 | FCA00924 | FCA Ref 207223220 |
| 3 August 2021 | FCA00925 | FCA Ref 207361313 |
| 3 August 2021 | FCA00942 | FCA Ref 207463047 |
| 17 August 2021 | FCA00919 | FCA Ref 207254438 |
| 17 August 2021 | FCA00921 | FCA Ref 207170457 |
| 17 August 2021 | FCA00943 | FCA Ref 207437952 |
| 17 August 2021 | FCA001119 | FCA Ref 207194607 |
| 7 September 2021 | FCA00940 | FCA Ref 207537532 |
| 7 September 2021 | FCA00902 | FCA Ref 207322589 |
| 7 September 2021 | FCA00916 | FCA Ref 207397272 |
| 7 September 2021 | FCA00938 | FCA Ref 207537026 |
| 7 September 2021 | FCA00909 | FCA Ref 207354407 |
| 7 September 2021 | FCA00910 | FCA Ref 207354363 |
| 7 September 2021 | FCA00939 | FCA Ref 207537524 |
| 21 September 2021 | FCA00956 | FCA Ref 207303476 |
| 21 September 2021 | FCA00969 | FCA Ref 206972552 |
| 5 October 2021 | FCA001126 | FCA Ref 207620090 |
| 5 October 2021 | FCA001054 | FCA Ref 207608097 |
| 5 October 2021 | FCA001339 | FCA Ref 207666786 |
| 19 October 2021 | FCA001394 | FCA Ref 207705290 |
| 19 October 2021 | FCA001381 | FCA Ref 207687144 |
| 19 October 2021 | FCA01177 | FCA Ref 207628479 |
| 19 October 2021 | FCA001125 | FCA Ref 207474292 |
| 2 November 2021 | FCA001167 | FCA Ref 207246644 |
| 2 November 2021 | FCA00865 | FCA Ref 207043943 |
| 2 November2021 | FCA00860 | FCA Ref 206987263 |
| 2 November 2021 | FCA00872 | FCA Ref 206651546 |
| 2 November 2021 | FCA001166 | FCA Ref 207177519 |
| 16 November 2021 | FCA001364 | FCA Ref 207553705 |
| 16 November 2021 | FCA001353 | FCA Ref 207076912 |
| 16 November 2021 | FCA001346 | FCA Ref 207316532 |
| 16 November 2021 | FCA001374 | FCA Ref 206909555 |
| 7 December 2021 | FCA001053 | FCA Ref 207438253 |
| 7 December 2021 | FCA001089 | FCA Ref 207561975 |
| 7 December 2021 | FCA001390 | FCA Ref 207429874 |
| 7 December 2021 | FCA001416 | FCA Ref 207621195 |
| 7 December 2021 | FCA001338 | FCA Ref 206866586 |
| 21 December 2021 | FCA001389 | FCA Ref 206913911 |
| 21 December 2021 | FCA00625 | FCA Ref 205830380 |
2020
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 7 January 2020 | FCA00598 | FCA Ref 205980748 |
| 7 January 2020 | FCA00651 | FCA Ref 20614955/ 205540058/ 204281959 |
| 7 January 2020 | FCA00654 | FCA Ref 205941647 |
| 8 January 2020 | FCA00650 | FCA Ref 205684593 |
| 21 January 2020 | FCA00673 | FCA Ref: 205591661 |
| 4 February 2020 | FCA00590 | FCA Ref: 205917003 |
| 10 February 2020 | FCA00672 | FCA Ref: 206193890 |
| 18 February 2020 | FCA00671 | FCA Ref: 205937063 |
| 4 March 2020 | FCA00663 | FCA Ref 206339405 |
| 4 March 2020 | FCA00691 | FCA Ref 206368704 |
| 17 March 2020 | FCA00685 | FCA Ref: 206059964 |
| 17 March 2020 | FCA00683 | FCA Ref: 205940607 |
| 17 March 2020 | FCA00679 | FCA Ref: 205814838 |
| 17 March 2020 | FCA00639 | FCA Ref: 205920228 |
| 14 April 2020 | FCA00681 | FCA Ref: 206355167 |
| 20 April 2020 | FCA00700 | FCA Ref: 205476549 |
| 20 April 2020 | FCA00690 | FCA Ref: 206411905 |
| 5 May 2020 | FCA00703 | FCA Ref: 206113412 |
| 5 May 2020 | FCA00689 | FCA Ref: 206272453 |
| 5 May 2020 | FCA00504 | FCA Ref: 206028848 |
| 19 May 2020 | FCA00602 | FCA Ref: 205408334 |
| 19 May 2020 | FCA00680 | FCA Ref: 206284971 |
| 27 May 2020 | FCA00708 | FCA Ref: 205873691 |
| 2 June 2020 | FCA00627 | FCA ref: 205804481 |
| 2 June 2020 | FCA00707 | FCA Ref: 206436457 |
| 2 June 2020 | FCA00714 | FCA Ref: 206366951 |
| 16 June 2020 | FCA00684 | FCA Ref: 205779931 |
| 16 June 2020 | FCA00713 | FCA Ref: 206101306 |
| 16 June 2020 | FCA00631 | FCA Ref: 206075987 |
| 7 July 2020 | FCA00736 | FCA Ref: 206638070 |
| 7 July 2020 | FCA00676 | FCA Ref: 205867981 |
| 7 July 2020 | FCA00721 | FCA Ref: 206143836 |
| 7 July 2020 | FCA00566 | FCA Ref: 205646038 |
| 7 July 2020 | FCA00687 | FCA Ref: 206060539 |
| 7 July 2020 | FCA00584 | FCA Ref: 205935588 |
| 7 July 2020 | FCA00522 | FCA Ref: 206135894 |
| 7 July 2020 | FCA00728 | FCA Ref: 206645226 |
| 7 July 2020 | FCA00722 | FCA Ref: 206496666 |
| 7 July 2020 | FCA00725 | FCA Ref: 206110000 |
| 21 July 2020 | FCA00738 | FCA Ref: 206027343 |
| 21 July 2020 | FCA00633 | FCA Ref: 205593062 |
| 21 July 2020 | FCA00731 | FCA Ref: 206422434 |
| 21 July 2020 | FCA00744 | FCA Ref: 206655414 |
| 21 July 2020 | FCA00737 | FCA Ref: 205948592 |
| 29 July 2020 | FCA00734 | FCA Ref: 206501672 |
| 4 August 2020 | FCA00741 | FCA Ref: 206256990 |
| 4 August 2020 | FCA00709 | FCA Ref: 206516736 |
| 18 August 2020 | FCA00742 | FCA Ref: 206100273 |
| 1 September 2020 | FCA00742 | FCA Ref: 206601062 |
| 1 September 2020 | FCA00720 | FCA Ref: 205970882 |
| 1 September 2020 | FCA00733 | FCA Ref: 206460855 |
| 1 September 2020 | FCA00772 | FCA Ref: 206578766 |
| 1 September 2020 | FCA00771 | FCA Ref: 206423791 |
| 1 September 2020 | FCA00757 | FCA Ref: 206012611 |
| 1 September 2020 | FCA00686 | FCA Ref: 206114348 |
| 1 September 2020 | FCA00746 | FCA Ref: 205910807 |
| 1 September 2020 | FCA00753 | FCA Ref: 206251793 |
| 1 September 2020 | FCA00747 | FCA Ref: 206514387 |
| 15 September 2020 | FCA00750 | FCA Ref: 206711309 |
| 15 September 2020 | FCA00758 | FCA Ref: 205991609 |
| 15 September 2020 | FCA00763 | FCA Ref: 206339433 |
| 6 October 2020 | FCA00743 | FCA Ref: 206208129 |
| 6 October 2020 | FCA00809 | FCA Ref: 206364436 |
| 6 October 2020 | FCA00762 | FCA Ref: 206661007 |
| 6 October 2020 | FCA00776 | FCA Ref: 206127712 |
| 6 October 2020 | FCA00768 | FCA Ref: 206274043 |
| 6 October 2020 | FCA00765 | FCA Ref: 206676696 |
| 6 October 2020 | FCA00748 | FCA Ref: 206851793 |
| 20 October 2020 | FCA00670 | FCA Ref: 206522653 |
| 20 October 2020 | FCA00807 | FCA Ref: 206708644 |
| 20 October 2020 | FCA00666 | FCA Ref: 206416266 and 206224275 |
| 3 November 2020 | FCA00823 | FCA Ref: 206876599 |
| 3 November 2020 | FCA00808 | FCA Ref: 206795038 |
| 3 November 2020 | FCA00813 | FCA Ref: 206523945 |
| 3 November 2020 | FCA00749 | FCA Ref: 206696895 |
| 17 November 2020 | FCA00817 | FCA Ref: 206730359 |
| 17 November 2020 | FCA00641 | FCA Ref: 205205644 |
| 15 December 2020 | FCA00652 | FCA Ref: 206080866 |
| 29 December 2020 | FCA00825 | FCA Ref: 206461075 |
2019
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2019 | FCA00521 | FCA Ref 205476549 |
| 3 January 2019 | FCA00524 | FCA Ref 205497206 |
| 15 January 2019 | FCA00482 | FCA Ref 205467296 |
| 15 January 2019 | Addendum to FCA00269 | Addendum to FCA Ref 204350263 |
| 5 February 2019 | FCA00531 | FCA Ref 205546652 |
| 20 February 2019 | FCA00538 | FCA Ref 205511476 |
| 5 March 2019 | FCA00520 | FCA Ref 204999062 |
| 5 March 2019 | FCA00533 | FCA Ref 205528741 |
| 5 March 2019 | FCA00545 | FCA Ref 205626045 |
| 19 March 2019 | FCA00543 | FCA Ref 205470823 |
| 19 March 2019 | FCA00537 | FCA Ref 205502004 |
| 2 April 2019 | FCA00422 | FCA Ref 205408225 |
| 16 April 2019 | FCA00534 | FCA Ref 204669977 |
| 16 April 2019 | Addendum to FCA00465 | FCA Ref 205157870 |
| 16 April 2019 | FCA00516 | FCA Ref 205404809 |
| 7 May 2019 | FCA00551 | FCA Ref 205720436 |
| 7 May 2019 | FCA00503 | FCA Ref 205505742 |
| 7 May 2019 | FCA00527 | FCA Ref 205656994 |
| 7 May 2019 | FCA00541 | FCA Ref 205582516 |
| 7 May 2019 | FCA00555 | FCA Ref 205742703 |
| 22 May 2019 | FCA00556 | FCA Ref 205767167 |
| 4 June 2019 | FCA00484 | FCA Ref 204666164 |
| 4 June 2019 | FCA00535 | FCA Ref 204356743 |
| 18 June 2019 | FCA00430 | FCA Ref 205138450 |
| 18 June 2019 | FCA00574 | FCA Ref 205497630 |
| 18 June 2019 | FCA00559 | FCA Ref 205217047 |
| 2 July 2019 | FCA00536 | FCA Ref 205455632 |
| 2 July 2019 | FCA00546 | FCA Ref 205534489 |
| 2 July 2019 | FCA00550 | FCA Ref 205643094 |
| 2 July 2019 | FCA00502 | FCA Ref 204855472 |
| 2 July 2019 | FCA00529 | FCA Ref 205516955 |
| 16 July 2019 | FCA00593 | FCA Ref 205639919 |
| 16 July 2019 | FCA00565 | FCA Ref 205268812 |
| 16 July 2019 | FCA00525 | FCA Ref 205277598 |
| 16 July 2019 | FCA00557 | FCA Ref 205763997 |
| 6 August 2019 | FCA00010 | FCA Ref 205340991/ 204940261/ 3710 |
| 6 August 2019 | FCA00564 | FCA Ref 205434544 |
| 20 August 2019 | FCA00587 | FCA Ref 205765004 |
| 20 August 2019 | FCA00604 | FCA Ref 205769704 |
| 3 September 2019 | FCA00595 | FCA Ref 205865021 |
| 17 September 2019 | FCA00605 | FCA Ref 205251880 |
| 17 September 2019 | FCA00597 | FCA Ref 205891285 |
| 17 September 2019 | FCA00621 | FCA Ref 205854248 |
| 17 September 2019 | FCA00628 | FCA Ref 205921312 |
| 15 October 2019 | FCA00607 | FCA Ref 206053561 |
| 15 October 2019 | FCA00637 | FCA Ref 205082560 |
| 5 November 2019 | FCA00644 | FCA Ref 206062200 |
| 5 November 2019 | FCA00619 | FCA Ref 205533089 |
| 5 November 2019 | FCA00647 | FCA Ref 205946035 |
| 5 November 2019 | FCA00640 | FCA Ref 206036504 |
| 5 November 2019 | FCA00609 | FCA Ref 205540397 |
| 3 December 2019 | FCA00648 | FCA Ref 206114770 |
| 3 December 2019 | FCA00667 | FCA Ref 206136556 |
| 3 December 2019 | FCA00642 | FCA Ref 205792277 |
| 3 December 2019 | FCA00659 | FCA Ref 206109001 |
| 18 December 2019 | FCA00665 | FCA Ref 206211109 |
| 18 December 2019 | FCA00664 | FCA Ref 205947389 |
| 18 December 2019 | FCA00643 | FCA Ref 205763824 |
2018
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2018 | FCA00358 | FCA Ref 204354101 |
| 3 January 2018 | FCA00375 | FCA Ref 204795251 |
| 3 January 2018 | FCA00383 | FCA Ref 205045248 |
| 3 January 2018 | FCA00400 | FCA Ref 204884061 |
| 3 January 2018 | FCA00401 | FCA Ref 204878872 |
| 3 January 2018 | FCA00402 | FCA Ref 204783394 |
| 3 January 2018 | FCA00403 | FCA Ref 204720719 |
| 16 January 2018 | FCA00269 | FCA Ref 204350263 |
| 16 January 2018 | FCA00286 | FCA Ref 204354606 |
| 6 February 2018 | FCA00412 | FCA Ref 204899249 |
| 6 February 2018 | FCA00418 | FCA Ref 204921824 |
| 20 February 2018 | FCA00413 | FCA Ref 204932312 |
| 20 February 2018 | FCA00414 | FCA Refs 205044721, 204952043, 204375346 |
| 20 March 2018 | FCA00376 | FCA Ref 204192065 |
| 20 March 2018 | FCA00367 | FCA Ref 204285335 |
| 20 March 2018 | FCA00407 | FCA Ref 205003298 |
| 20 March 2018 | FCA00424 | FCA Ref 204994925 |
| 20 March 2018 | FCA00415 | FCA Ref 204919309 |
| 03 April 2018 | FCA00432 | FCA Ref 205058505 |
| 03 April 2018 | FCA00386 | FCA Ref 204404824 |
| 03 April 2018 | FCA00396 | FCA Ref 204822278 |
| 03 April 2018 | FCA00426 | FCA Ref 205032656 |
| 17 April 2018 | FCA00433 | FCA Ref 204493736 |
| 17 April 2018 | FCA00409 | FCA Ref 204917561 |
| 17 April 2018 | FCA00438 | FCA Ref 205099927 |
| 1 May 2018 | FCA00440 | FCA Ref 205101264 |
| 1 May 2018 | FCA00442 | FCA Ref 204877099 |
| 1 May 2018 | FCA00429 | FCA Ref 204927362 |
| 1 May 2018 | FCA00428 | FCA Ref 204924715 |
| 15 May 2018 | FCA00405 | FCA Ref 204714414 |
| 5 June 2018 | FCA00441 | FCA Ref 205136784 |
| 5 June 2018 | FCA00445 | FCA Ref 205026469 |
| 19 June 2018 | FCA00425 | FCA Ref 205090798 |
| 3 July 2018 | FCA00457 | FCA Ref 205144815 |
| 3 July 2018 | FCA00459 | FCA Ref 204497942 |
| 3 July 2018 | FCA00431 | FCA Ref 204911145 |
| 3 July 2018 | FCA00454 | FCA Ref 205248056 |
| 3 July 2018 | FCA00453 | FCA Ref 205162141 |
| 18 July 2018 | FCA00450 | FCA Ref 204980033 |
| 18 July 2018 | FCA00462 | FCA Ref 205257375 |
| 7 August 2018 | FCA00452 | FCA Ref 205082324 |
| 7 August 2018 | FCA00448 | FCA Ref 205234905 |
| 7 August 2018 | FCA00446 | FCA Ref 205108473 |
| 21 August 2018 | FCA00437 | FCA Ref 204858609 |
| 21 August 2018 | FCA00475 | FCA Ref 205304286 |
| 4 September 2018 | FCA00474 | FCA Ref 205283708 |
| 4 September 2018 | FCA00471 | FCA Ref 205218651 |
| 18 September 2018 | FCA00467 | FCA Ref 205278317 |
| 18 September 2018 | FCA00478 | FCA Ref 205362448 |
| 18 September 2018 | FCA00485 | FCA Ref 205301216 |
| 18 September 2018 | FCA00481 | FCA Ref 205304331 |
| 18 September 2018 | FCA00469 | FCA Ref 205253530 |
| 18 September 2018 | FCA00465 | FCA Ref 205157870 |
| 18 September 2018 | FCA00493 | FCA Ref 205476901 |
| 18 September 2018 | FCA00447 | FCA Ref 205261157 |
| 18 September 2018 | FCA00490 | FCA Ref 205334217 |
| 16 October 2018 | FCA00487 | FCA Ref 205358488 |
| 16 October 2018 | FCA00483 | FCA Ref 205242082 |
| 16 October 2018 | FCA00488 | FCA Ref 205382427 |
| 16 October 2018 | FCA00491 | FCA Ref 205310723 |
| 16 October 2018 | FCA00496 | FCA Ref 205483723 |
| 16 October 2018 | FCA00501 | FCA Ref 205276036 |
| 6 November 2018 | FCA00318 | FCA Refs 204418965, 204689694, 4524 |
| 6 November 2018 | FCA00494 | FCA Ref 205519565 |
| 6 November 2018 | FCA00498 | FCA Ref 205357605 |
| 6 November 2018 | FCA00274 | FCA Ref 205433651 |
| 6 November 2018 | FCA00500 | FCA Ref 205440389 |
| 20 November 2018 | FCA00510 | FCA Ref 205341975 |
| 20 November 2018 | FCA00300 | FCA Ref 204383455 |
| 4 December 2018 | FCA00518 | FCA Ref 205425190 |
| 4 December 2018 | FCA00507 | FCA Ref 205435417 |
| 4 December 2018 | FCA00508 | FCA Ref 205482396 |
| 19 December 2018 | FCA00512 | FCA Ref 205334963 |
| 19 December 2018 | FCA00420 | FCA Ref 205011495 |
2017
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2017 | FCA00226 | FCA Ref 204180550 |
| 3 January 2017 | FCA00241 | FCA Ref 204388417 |
| 16 January 2017 | FCA00268 | FCA Ref 204458845 |
| 16 January 2017 | FCA00225 | FCA Ref 4330 |
| 19 January 2017 | FCA00252 | FCA Ref 204416394 |
| 23 January 2017 | FCA00209 | FCA Ref 204238384 |
| 30 January 2017 | FCA00263 | FCA Ref 204415891 |
| 31 January 2017 | FCA00256 | FCA Ref 204508456 |
| 3 February 2017 | FCA00254 | FCA Ref 204390531 |
| 13 February 2017 | FCA00272 | FCA Ref 204463142 |
| 16 February 2017 | FCA00144 | FCA Ref 4846 |
| 16 February 2017 | FCA00190 | FCA Ref 4831 |
| 16 February 2017 | FCA00244 | FCA Ref 204330690 |
| 16 February 2017 | FCA00247 | FCA Ref 204171787 |
| 27 February 2017 | FCA00266 | FCA Ref 204306545 |
| 6 March 2017 | FCA00271 | FCA Ref 204319962 |
| 9 March 2017 | FCA00235 | FCA Ref 4863 |
| 17 March 2017 | FCA00249 | FCA Ref 204298866 |
| 23 March 2017 | FCA00280 | FCA Ref 204342935 |
| 3 April 2017 | FCA00260 | FCA Ref 204274247 |
| 25 April 2017 | FCA00283 | FCA Ref 204562768 |
| 27 April 2017 | FCA00265 | FCA Ref 204530873 |
| 8 May 2017 | FCA00276 | FCA Ref 204330784 |
| 25 May 2017 | FCA00238 | FCA Ref 204316790 |
| 12 June 2017 | FCA00281 | FCA Ref 204482796 |
| 3 July 2017 | FCA00296 | FCA Ref: 204589502 |
| 4 July 2017 | FCA00295 | FCA Ref 204281900 |
| 12 July 2017 | FCA00287 | FCA Ref 204354101 |
| 12 July 2017 | FCA00293 | FCA Ref 204491204 |
| 13 July 2017 | FCA00303 | FCA Ref 204425607 |
| 13 July 2017 | FCA00106 | FCA Ref 4440 |
| 21 July 2017 | FCA00309 | FCA Ref 204571185 |
| 21 July 2017 | FCA00348 | FCA Ref 204404825 |
| 24 July 2017 | FCA00304 | FCA Ref 204644256 |
| 26 July 2017 | FCA00161 | FCA Ref 4554 |
| 26 July 2017 | FCA00127 | FCA Ref 4215 |
| 26 July 2017 | FCA00261 | FCA Ref 4869 |
| 26 July 2017 | FCA00294 | FCA Ref 204288296 |
| 3 August 2017 | FCA00317 | FCA Ref 204779350 |
| 7 August 2017 | FCA00224 | FCA Ref 4641 |
| 17 August 2017 | FCA00229 | FCA Ref 4430 |
| 18 August 2017 | FCA00316 | FCA Ref 204456781 |
| 25 August 2017 | FCA00319 | FCA Ref 204696234 |
| 29 August 2017 | FCA00314 | FCA Ref 204688274 |
| 29 August 2017 | FCA00370 | FCA Ref 204699295 |
| 11 September 2017 | FCA00366 | FCA Ref 204758299 |
| 13 September 2017 | FCA00362 | FCA Ref 204640285 |
| 18 September 2017 | FCA00350 | FCA Ref 204679913 |
| 2 October 2017 | FCA00062 | FCA Ref 4635 |
| 2 October 2017 | FCA00097 | FCA Ref 4638 |
| 3 October 2017 | FCA00371 | FCA Ref 204605487 |
| 4 October 2017 | FCA00374 | FCA Ref 204288310 |
| 5 October 2017 | FCA00320 | FCA Ref 204259922 |
| 12 October 2017 | FCA00351 | FCA Ref 204719398 |
| 16 October 2017 | FCA00347 | FCA Ref 204511789 |
| 18 October 2017 | FCA00368 | FCA Ref 204760949 |
| 18 October 2017 | FCA00377 | FCA Ref 204778040 |
| 18 October 2017 | FCA00117 | FCA Ref 204203632 |
| 25 October 2017 | FCA00381 | FCA Ref 204826797 |
| 25 October 2017 | FCA00378 | FCA Ref 204775371 |
| 31 October 2017 | FCA00379 | FCA Ref 204309141 |
| 7 November 2017 | FCA00388 | FCa Ref 204840080 |
| 10 November 2017 | FCA00165 | FCA Ref 4693 |
| 10 November 2017 | FCA00166 | FCA Ref 4760 |
| 10 November 2017 | FCA00277 | FCA Ref 4806 |
| 10 November 2017 | FCA00278 | FCA Ref 4814 |
| 10 November 2017 | FCA00310 | FCA Ref 4875 |
| 20 November 2017 | FCA00393 | FCA Ref 204863464 |
| 23 November 2017 | FCA00391 | FCA Ref 204854602 |
| 28 November 2017 | FCA00398 | FCA Ref 204542694 |
| 4 December 2017 | FCA00390 | FCA Ref 204603399 |
| 7 December 2017 | FCA00364 | FCA Ref 204534265 |
| 7 December 2017 | FCA00404 | FCA Ref 204772460 |
| 7 December 2017 | FCA00389 | FCA Ref 204735137 |
| 12 December 2017 | FCA00301 | FCA Ref 204693093 |
| 12 December 2017 | FCA00394 | FCA Ref 204837872 |
| 12 December 2017 | FCA00406 | FCA Ref 204883297 |
| 13 December 2017 | FCA00353 | FCA Ref 204775932 |
2016
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 12 January 2016 | FCA00099 | FCA Ref 3996 and 4060 |
| 14 January 2016 | FCA00108 | FCA Ref 4437 |
| 14 January 2016 | FCA00116 | FCA Ref 4052 |
| 17 February 2016 | FCA00120 | FCA Ref 4538 |
| 24 February 2016 | FCA00131 | FCA Ref 4619 |
| 24 February 2016 | FCA00132 | FCA Ref 4557 |
| 30 March 2016 | FCA00138 | FCA Ref 4493 |
| 6 April 2016 | FCA00142 | FCA Ref 4492 |
| 11 May 2016 | FCA00135 | FCA Ref 4610 |
| 11 May 2016 | FCA00152 | FCA Ref 4823 |
| 27 May 2016 | FCA00101 | FCA Ref 4406 |
| 27 May 2016 | FCA00154 | FCA Ref 4613 |
| 3 June 2016 | FCA00148 | FCA Ref 4365 |
| 8 June 2016 | FCA00158 | FCA Ref 4643 |
| 8 June 2016 | FCA00155 | FCA Ref 4698 |
| 10 June 2016 | FCA00141 | FCA Ref 4551 |
| 28 June 2016 | FCA00162 | FCA Ref 4474 |
| 1 July 2016 | FCA00169 | FCA Ref 204050735 |
| 12 July 2016 | FCA00143 | FCA Ref 4876 |
| 12 July 2016 | FCA00144 | FCA Ref 4846 |
| 21 July 2016 | FCA00156 | FCA Ref 204193866 |
| 3 August 2016 | FCA00151 | FCA Ref 4499 |
| 8 August 2016 | FCA00197 | FCA Ref 204199525 |
| 31 August 2016 | FCA00191 | FCA Ref 204202947 |
| 31 August 2016 | FCA00204 | FCA Ref 204069321 |
| 31 August 2016 | FCA00211 | FCA Ref 204139638 |
| 7 September 2016 | FCA00140 | FCA Ref 4605 |
| 21 September 2016 | FCA00074 | FCA Ref 4224 and 4372 |
| 12 October 2016 | FCA00153 | FCA Ref 204063587 |
| 21 November 2016 | FCA00223 | FCA Ref 204271059 |
| 28 November 2016 | FCA00189 | FCA Ref 204102084 |
| 28 November 2016 | FCA00240 | FCA Ref 204385347 |
| 1 December 2016 | FCA00236 | FCA Ref 204291237 |
| 5 December 2016 | FCA00084 | FCA Ref 4169 |
| 5 December 2016 | FCA00114 | FCA Ref 4581 |
| 12 December 2016 | FCA00118 | FCA Ref 4582 |
| 16 December 2016 | FCA00212 | FCA Ref 204117445 |
| 16 December 2016 | FCA00248 | FCA Ref 204363045 |
| 30 December 2016 | FCA00234 | FCA Ref 204356493 |
2015
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 6 February 2015 | FCA00034 | FCA Ref 3801 |
| 6 February 2015 | FCA00037 | FCA Ref 3959 |
| 6 February 2015 | FSA01613 | FCA Ref 4018 |
| 12 February 2015 | FCA00032 | FCA Ref 3898 |
| 24 February 2015 | FCA00039 | FCA Ref 4076 |
| 24 February 2015 | FCA00042 | FCA Ref 4058 |
| 24 February 2015 | FCA00043 | FCA Ref 4021 |
| 12 March 2015 | FCA00044 | FCA Ref 4037 |
| 1 April 2015 | FCA00020 | FCA Ref 3887 |
| 1 April 2015 | FCA00046 | FCA Ref 4077 |
| 1 April 2015 | FCA00047 | FCA Ref 4100 |
| 8 May 2015 | FCA00038 | FCA Ref 3931 and 4041 |
| 8 May 2015 | FCA00040 | FCA Ref 3932 and 4008 |
| 12 May 2015 | FCA00056 | FCA Ref 4029 |
| 12 June 2015 | FCA00008 | FCA Ref 4053 |
| 12 June 2015 | FCA00059 | FCA Ref 4113 |
| 25 June 2015 | FSA01525 | FCA Ref 3190 |
| 10 July 2015 | FCA00029 | FCA Ref 3840 |
| 10 July 2015 | FCA00070 | FCA Ref 4219 |
| 17 July 2015 | FCA00082 | FCA Ref 4021 |
| 17 August 2015 | FCA00016 | FCA Ref 3858 |
| 17 August 2015 | FCA00048 | FCA Ref 4188 |
| 17 August 2015 | FCA00075 | FCA Ref 4246 |
| 17 August 2015 | FCA00083 | FCA Ref 4254 |
| 17 August 2015 | FCA00080 | FCA Ref 3783 |
| 17 August 2015 | FCA00085 | FCA Ref 4328 |
| 17 August 2015 | FCA00086 | FCA Ref 4038 |
| 17 August 2015 | FCA00087 | FCA Ref 4258 |
| 24 August 2015 | FCA00073 | FCA Ref 4243 |
| 24 August 2015 | FCA00088 | FCA Ref 4361 |
| 24 August 2015 | FCA00089 | FCA Ref 4187 |
| 11 September 2015 | FCA00081 | FCA Ref 4086 |
| 25 September 2015 | FCA00092 | FCA Ref 4003 |
| 16 October 2015 | FCA00094 | FCA Ref 4426 |
| 23 October 2015 | FCA00095 | FCA Ref 4170 |
| 23 October 2015 | FCA00100 | FCA Ref 4418 |
| 27 October 2015 | FCA00072 | FCA Ref 3977 |
| 27 November 2015 | FCA00102 | FCA Ref 4465 |
| 27 November 2015 | FCA00105 | FCA Ref 4438 |
| 3 December 2015 | FCA00050 | FCA Ref 3907 |
| 10 December 2015 | FCA00053 | FCA Ref 4194 |
| 11 December 2015 | FCA00090 | FCA Ref 3777 and 4120 |
| 11 December 2015 | FCA00109 | FCA Ref 4387 |
| 11 December 2015 | FCA00110 | FCA Ref 4498 |
| 11 December 2015 | FCA00113 | FCA Ref 4487 |
| 11 December 2015 | FCA00115 | FCA Ref 4472 |
| 18 December 2015 | FCA00101 | FCA Ref 4406 |
| 18 December 2015 | FCA00112 | FCA Ref 4515 |
| 29 December 2015 | FCA00069 | FCA Ref 4105 |
| 29 December 2015 | FCA00107 | FCA Ref 4382 |
| 29 December 2015 | FCA00121 | FCA Ref 4481 |
| 29 December 2015 | FCA00124 | FCA Ref 4106 |
| 29 December 2015 | FSA01596 | FCA Ref 3987 |
| 29 December 2015 | FSA01618 | FCA Ref 4033 |
2014
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 21 January 2014 | GE-L01575 | FCA Ref 3373 |
| 21 January 2014 | GE-L01594 | FCA Ref 3413 |
| 26 February 2014 | GE-L01602 | FCA Ref 3692 |
| 26 February 2014 | FCA 00001 | FCA Ref 3552 |
| 26 February 2014 | FCA 00002 | FCA Ref 3652 |
| 13 March 2014 | FCA 00004 | FCA Ref 3635 |
| 26 March 2014 | GE-L01598 | FCA Ref 3358 |
| 27 March 2014 | GE-L01599 | FCA Ref 3517 |
| 27 March 2014 | FSA01597 | FCA Ref 3251 |
| 27 March 2014 | FSA01600 | FCA Ref 3357 |
| 15 April 2014 | FSA01605 | FCA Ref 3702 |
| 23 April 2014 | FSA01424 | FCA Ref 3250 |
| 23 April 2014 | FCA00006 | FCA Ref 3733 |
| 21 May 2014 | FSA01603 | FCA Ref 3615 |
| 22 July 2014 | FSA01604 | FCA Ref 3302 |
| 22 July 2014 | FSA01611 | FCA Ref 3823 |
| 24 September 2014 | FSA01614 | FCA Ref 3709 |
| 24 September 2014 | FCA00011 | FCA Ref 3697 |
| 8 October 2014 | FCA00021 | FCA Ref 3829 |
| 8 October 2014 | FCA00023 | FCA Ref 3696 |
| 8 October 2014 | FSA01615 | FCA Ref 3928 |
| 15 October 2014 | FCA00018 | FCA Ref 3901 |
| 21 October 2014 | FCA00024 | FCA Ref 3924 |
| 25 November 2014 | FCA00017 | FCA Ref 3786 |
| 25 November 2014 | FCA00022 | FCA Ref 3329 & 3753 |
| 17 December 2014 | FSA01617 | FSA Ref 3948 |
| 17 December 2014 | FCA00033 | FCA Ref 3948 |
| 17 December 2014 | FSA01569 | FCA Ref 3233 and 3528 |
| 17 December 2014 | FCA00014 | FCA Ref 3713 |
| 17 December 2014 | FCA00015 | FCA Ref 3630 |
| 17 December 2014 | FSA01616 | FCA Ref 3703 |
| 23 December 2014 | FCA00036 | FCA Ref 4032 |
2013
2013
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 17 April 2013 | GE-L01509 | FCA Ref 3145 |
| 11 June 2013 | GE-L01516 | FCA Ref 3087 |
| 13 June 2013 | GE-L01531 | FCA Ref 3228 |
| 27 June 2013 | GE-L01537 | FCA Ref 3172 |
| 7 August 2013 | GE-L01532 | FCA Ref 3362 |
| 14 August 2013 | GE-L01553 | FCA Ref 3305 |
| 14 August 2013 | GE-L01535 | FCA Ref 3324 |
| 15 August 2013 | GE-L01554 | FCA Ref ENQ SR 2013 |
| 25 August 2013 | GE-L01543 | FCA Ref 3219 |
| 15 October 2013 | GE-L01515 | FCA Ref 3292 |
| 15 October 2013 | GE-L01565 | FCA Ref 3383 |
| 31 October 2013 | GE-L01573 | FCA Ref 3565 |
| 6 November 2013 | GE-L01574 | FCA Ref 3409 |
| 6 November 2013 | GE-L01578 | FCA Ref 3214 & 3272 |
| 20 November 2013 | GE-L01589 | FCA Ref 3582 |
| 17 December 2013 | GE-L01583 | FCA Ref 3371 |
| 17 December 2013 | GE-L01591 | FCA Ref 3225 |
: Link added New final reports added
: Link added New final reports added
: Link added New final reports added
: Link added New final reports added
: Link added New final reports added
: Information added New final reports added
: Link added OCC reports for 5 September
: Link added OCC reports for 18 July
: Link added OCC reports for 19 June 2024
: Link added New final reports and FCA responses added