Home Firms Consumer Duty No header /publications/policy-statements/ps22-9-new-consumer-duty Consumer Duty The Duty sets high standards of protection for retail consumers across financial services and requires firms to put their customers' needs first. Final rules & guidance About the Duty Publications and resources Find our Consumer Duty guidance, good practice and areas for improvement, and other key publications. Read our guidance Information for firms To help firms apply the Duty, we give more information on areas of the Duty firms have been asking about. Learn more Latest publications Contracts for difference firms: good and poor practice Published: 15/10/2026 Payments firms: delivering good outcomes for consumers in vulnerable circumstances Published: 17/09/2026 Outcomes monitoring: good practice and areas for improvement Published: 27/07/2026 See all publications If you'd like to stay up to date on our activity and upcoming industry events on the Consumer Duty, sign up to receive email updates. * Fields with an asterisk beside their labels are mandatory. Email Submit Manage your subscriptions Leave this field blank
If you'd like to stay up to date on our activity and upcoming industry events on the Consumer Duty, sign up to receive email updates. * Fields with an asterisk beside their labels are mandatory. Email Submit Manage your subscriptions Leave this field blank
