Read the Complaints Commissioner’s final reports and our responses.
On this page 
2025
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 2 January 2025 | 202400009 and 202400197[1] | FCA ref: 210595906 and 210761267 |
| 2 January 2025 | 202400253[2] | FCA ref: 210727521 |
| 2 January 2025 | 202400351[3] | FCA ref: 210865001 |
| 2 January 2025 | 202400047[4] | FCA ref: 210654833[5] |
| 2 January 2025 | 202400493[6] | FCA ref: 211131080 |
| 16 January 2025 | 202400423[7] | FCA ref: 211102429 |
| 16 January 2025 | 202400468[8] | FCA ref: 211094780 |
* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.
Previous years
2024
2024
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 4 January 2024 | 202300432[9] | FCA ref: 208938627 |
| 4 January 2024 | 202300075[10] | FCA ref: 208845399 |
| 4 January 2024 | 202300401[11] | FCA ref: 207855010 |
| 4 January 2024 | 202300539[12] | FCA ref: 210395351 |
| 4 January 2024 | 202300542[13] | FCA ref: 209237284 |
| 4 January 2024 | 202300368[14] | FCA ref: 209139463 |
| 4 January 2024 | 202300447[15] | FCA ref: 208999543 |
| 4 January 2024 | 202300510[16] | FCA ref: 210384774[17] |
| 4 April 2024 | 202300333[18] | FCA ref: 208966726 |
| 18 April 2024 | 202300245[19] | FCA ref: 209140755 |
| 18 April 2024 | 202300482[20] | FCA ref: 209933445 |
| 18 April 2024 | 202300533[21] | FCA ref: 210354590 |
| 18 April 2024 | 202300475[22] | FCA ref: 209860238 |
| 18 April 2024 | 202300507[23] | FCA ref: 210377345 |
| 18 April 2024 | 202300492[24] | FCA ref: 210037528 |
| 18 April 2024 | 202300468[25] | FCA ref: 210351559 |
| 2 May 2024 | 202300350[26] | FCA ref: 209478912 |
| 2 May 2024 | 202300481[27] | FCA ref: 210021514 |
| 2 May 2024 | 202300488[28] | FCA ref: 210217117 |
| 2 May 2024 | 202300489[29] | FCA ref: 209615773 |
| 2 May 2024 | 202300548[30] | FCA ref: 210221932[31] |
| 2 May 2024 | 202300556[32] | FCA ref: 210196041[33] |
| 2 May 2024 | 202300566[34] | FCA ref: 210367457 |
| 2 May 2024 | 202300570[35] | FCA ref: 210418693 |
| 2 May 2024 | 202300585[36] | FCA ref: 210397050 |
| 2 May 2024 | 202300621[37] | FCA ref: 210494513 |
| 2 May 2024 | 202300692[38] | FCA ref: 210451401 |
| 2 May 2024 | 202300734[39] | FCA ref: 210596158 |
| 2 May 2024 | 202300740[40] | FCA ref: 210546357 |
| 16 May 2024 | 202300419 and 202300713[41] | |
| 16 May 2024 | 202300382[43] | FCA ref: 209437509[44] |
| 16 May 2024 | 202300647[45] | FCA ref: 210493674 |
| 16 May 2024 | 202300634[46] | FCA ref: 210518998 |
| 16 May 2024 | 202300616[47] | FCA ref: 209862251 |
| 16 May 2024 | 202300685[48] | FCA ref: 210343815 |
| 16 May 2024 | 202300579[49] | FCA ref: 209965212 |
| 16 May 2024 | 202300665[50] | FCA ref: 210358408 |
| 16 May 2024 | 202300686[51] | FCA ref: 210507445 |
| 16 May 2024 | 202300639[52] | FCA ref: 209629813 |
| 16 May 2024 | 202300716[53] | FCA ref: 210596065 |
| 16 May 2024 | 202300506[54] | FCA ref:210048238[55] |
| 16 May 2024 | 202300597[56] | FCA ref: 210439983 |
| 16 May 2024 | 202300603[57] | FCA ref: 210395381 |
| 6 June 2024 | 202300715[58] | FCA ref: 210599395 |
| 6 June 2024 | 202300714[59] | FCA ref: 210599404 |
| 6 June 2024 | 202400023[60] | FCA ref: 210596067 |
| 6 June 2024 | 202300637[61] | FCA ref: 210400522 |
| 6 June 2024 | 202300751[62] | FCA ref: 210374734 |
| 6 June 2024 | 202300455[63] | FCA ref: 208967116 |
| 6 June 2024 | 202300617[64] | FCA ref: 209217958 |
| 20 June 2024 | 202300608[65] | FCA ref: 210455456[66] |
| 20 June 2024 | 202300496 and 202300675[67] | FCA ref: 210498712 and 208532111 |
| 20 June 2024 | 202300758[68] | FCA ref: 210557065 |
| 20 June 2024 | 202300755[69] | FCA ref: 208785862 |
| 20 June 2024 | 202300752[70] | FCA ref: 210544887 |
| 20 June 2024 | 202300237[71] | FCA ref: 208893819[72] |
| 20 June 2024 | 202300770[73] | FCA ref: 210632270 |
| 20 June 2024 | 202300742[74] | FCA ref: 210369493 |
| 20 June 2024 | 202300771[75] | FCA ref: 210412561 |
| 4 July 2024 | 202300773[76] | FCA ref: 210546362 |
| 4 July 2024 | 202300515 and 202300664[77] | FCA ref: 208000404 and 210417516 |
| 18 July 2024 | 202300385, 202300458, 202300511, 202300535[78] | FCA ref: 207855010, 207826512, 206885295, 207270824 |
| 18 July 2024 | 202300599[79] | FCA ref: 209810075 |
| 18 July 2024 | 202300807[80] | FCA ref: 210680540 |
| 18 July 2024 | 202300689[81] | FCA ref: 209022495 |
| 18 July 2024 | 202300546[82] | FCA ref: 207574186 |
| 18 July 2024 | 202300512[83] | FCA ref: 208011134 |
| 18 July 2024 | 202300835[84] | FCA ref: 210612948 |
| 18 July 2024 | 202300580[85] | FCA ref: 207684115 |
| 18 July 2024 | 202300837[86] | FCA ref: 210398624[87] |
| 1 August 2024 | 202300800[88] | FCA ref: 210644988[89] |
| 1 August 2024 | 202300826[90] | FCA ref: 210529181 |
| 1 August 2024 | 202400038[91] | FCA ref: 210646835 |
| 1 August 2024 | 202400004[92] | FCA ref: 210616018 |
| 15 August 2024 | 202201756, 202300265, 202300420, 202300421 and 202300422[93] | FCA ref: 208442639, 208433087, 208442603, 208715343, 209054614[94] |
| 15 August 2024 | 202300490[95] | FCA ref: 207570891 |
| 15 August 2024 | 202300576[96] | FCA ref: 209817306 |
| 5 September 2024 | 202400039[97] | FCA ref: 210711959 |
| 5 September 2024 | 202300638[98] | FCA ref: 209717445[99] |
| 5 September 2024 | 202400142[100] | FCA ref: 210746346[101] |
| 5 September 2024 | 202400358[102] | FCA ref: 210976838 |
| 5 September 2024 | 202400256[103] | FCA ref: 210906343 |
| 5 September 2024 | 202400083[104] | FCA ref: 208993579 |
| 5 September 2024 | 202400238[105] | FCA ref: 210421879 |
| 5 September 2024 | 202400048[106] | FCA ref: 209932949 |
| 19 September 2024 | 202400123[107] | FCA ref: 210687464 |
| 19 September 2024 | 202300799[108] | FCA ref: 210442904 |
| 3 October 2024 | 202300426[109] | FCA Ref: 209966322[110] |
| 3 October 2024 | 202300562[110] | FCA Ref: 208526953[111] |
| 3 October 2024 | 202400204[111] | FCA Ref: 210773471[112] |
| 3 October 2024 | 202400218[113] | FCA ref: 210813272 |
| 3 October 2024 | 202400218[114] | FCA ref: 210813272 |
| 3 October 2024 | 202400311[115] | FCA ref: 210873100 |
| 17 October 2024 | 202400339[116] | FCA ref: 210882312[117] |
| 7 November 2024 | 202400156[118] | FCA ref: 210683642 |
| 7 November 2024 | 202400384[119] | FCA ref: 210786371 |
| 7 November 2024 | 202400306[120] | FCA ref: 210772590[121] |
| 7 November 2024 | 202400239[122] | FCA ref: 210695484 |
| 21 November | 202400199[123] | FCA Ref: 210758946 |
| 5 December | 202400133[124] | FCA Ref: 210735540[125] |
| 5 December | 202400170[126] | FCA Ref: 210732817 |
| 5 December | 202400375[127] | FCA Ref: 210741293 |
| 12 December 2024 | 202400399[128] | FCA ref: 211015100 |
| 12 December 2024 | 202400427[129] | FCA ref: 211090558 |
| 12 December 2024 | 202400381[130] | FCA ref: 210987339[131] |
2023
2023
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 5 January 2023 | 202201647[132] | FCA Ref 208677826 |
| 5 January 2023 | 202201637[133] | FCA Ref 208643034 |
| 5 January 2023 | 202201645[134] | FCA Ref 208668135 |
| 19 January 2023 | 202201656[135] | FCA Ref 208588862 |
| 19 January 2023 | 202201639[136] | FCA Ref 208572793 |
| 19 January 2023 | 202201632[137] | FCA Ref 208554467 |
| 19 January 2023 | 202201616[138] | FCA Ref 208060398 |
| 19 January 2023 | 202201605[139] | FCA Ref 208429712 |
| 19 January 2023 | 202201169[140] | FCA Ref 208171301 |
| 19 January 2023 | 202201628[141] | FCA Ref 204281285 |
| 19 January 2023 | 202201592[142] | FCA Ref 205540430 |
| 19 January 2023 | 202201159[143] | FCA Ref 204288296 |
| 02 February 2023 | 202201166 [144] | FCA Ref 208351273 |
| 02 February 2023 | 202201142[145] | FCA Ref 208392520 |
| 02 February 2023 | 202201633[146] | FCA Ref 208388493 |
| 16 February 2023 | 202201651[147] | FCA Ref 208612137 |
| 02 March 2023 | RSB007[148] | FCA Ref 207207241 |
| 02 March 2023 | 202201694[149] | FCA Ref 208428672 |
| 02 March 2023 | 202201614[150] | FCA Ref 204285312 |
| 02 March 2023 | 202201650[151] | FCA Ref 204350263 |
| 02 March 2023 | 202201176[152] | FCA Ref 208414102 |
| 02 March 2023 | 202201652[153] | FCA Ref 208523681 |
| 16 March 2023 | 202201591[154] | FCA Ref 208499577 |
| 16 March 2023 | RSB00XX[155] | FCA Ref 206423143 |
| 16 March 2023 | 202201624[156] | FCA Ref 208640221[157] |
| 16 March 2023 | 202201671[158] | FCA Ref 208500474 |
| 30 March 2023 | 202201665[159] | FCA Ref 208729049 |
| 30 March 2023 | 202201662[160] | FCA Ref 208636524 |
| 30 March 2023 | 202201680[161] | FCA Ref 208387958 |
| 30 March 2023 | 202201679[162] | FCA Ref 208417008 |
| 30 March 2023 | 202201657[163] | FCA Ref 208584963 |
| 30 March 2023 | 202201655[164] | FCA Ref 208465210[165] |
| 30 March 2023 | 202201709[166] | FCA Ref 208425305 |
| 06 April 2023 | 202201087[167] | FCA ref: 208200056 |
| 06 April 2023 | 202201654[168] | FCA ref: 208449964 |
| 06 April 2023 | 202201691[169] | FCA ref: 208395233 |
| 06 April 2023 | 202201708[170] | FCA ref: 208762612 |
| 20 April 2023 | 202201706[171] | FCA ref: 208829127 |
| 20 April 2023 | 202201692[172] | FCA ref: 208782866 |
| 20 April 2023 | 202201669[173] | FCA ref: 208734824 |
| 20 April 2023 | 202201676[174] | FCA ref: 208749588 |
| 04 May 2023 | 202201710[175] | FCA ref: 208729483 |
| 04 May 2023 | 202201716[176] | FCA ref: 208666846 |
| 04 May 2023 | 202201172[177] | FCA ref: 208502257 |
| 04 May 2023 | 202201705[178] | FCA ref: 208456346 |
| 04 May 2023 | 202201695[179] | FCA ref: 208517296 |
| 18 May 2023 | 202201724[180] | FCA ref: 208800352 |
| 01 June 2023 | 202201737[181] | FCA ref: 208795320 |
| 01 June 2023 | 202201732[182] | FCA ref: 208806336 |
| 01 June 2023 | 202201733[183] | FCA ref: 208682568 |
| 01 June 2023 | 202201739[184] | FCA ref: 208767710 |
| 01 June 2023 | 202201761[185] | FCA ref: 208824452 |
| 15 June 2023 | 202201704[186] | FCA ref: 208735395 |
| 15 June 2023 | 202201693[187] | FCA ref: 208463825 |
| 15 June 2023 | 202201747[188] | FCA ref: 208869514 |
| 15 June 2023 | 202201745[189] | FCA ref: 208788346 |
| 15 June 2023 | 202201746[190] | FCA ref: 208787974 |
| 6 July 2023 | 202201767[191] | FCA ref: 208709348 |
| 6 July 2023 | 202201770[192] | FCA ref: 208785945 |
| 6 July 2023 | 202201689[193] | FCA ref: 208663102 |
| 6 July 2023 | 202201762[194] | FCA ref: 208810748 |
| 6 July 2023 | 202300149[195] | FCA ref: 208926602 |
| 6 July 2023 | 202300232[196] | FCA ref: 209072259 |
| 6 July 2023 | 202300010[197] | FCA ref: 208932634 |
| 6 July 2023 | 202201713[198] | FCA ref: 208691263 |
| 6 July 2023 | 202201735[199] | FCA ref: 208773141 |
| 6 July 2023 | 202201753[200] | FCA ref: 208760224[201] |
| 20 July 2023 | 202300005[202] | FCA ref: 208937573 |
| 20 July 2023 | 202300077[203] | FCA ref: 208963506 |
| 3 August 2023 | 202300206[204] | FCA ref: 209032365 |
| 3 August 2023 | 202201774[205] | FCA ref: 208854201 |
| 17 August 2023 | 202300201[206] | FCA ref: 208990220 |
| 17 August 2023 | 202300150[207] | FCA ref: 208926154 |
| 7 September 2023 | 202201727[208] | FCA ref: 206881561 |
| 7 September 2023 | 202300079[209] | FCA ref: 208865489 |
| 21 September 2023 | 202300230[210] | FCA ref: 208533759 |
| 21 September 2023 | 202300197[211] | FCA ref: 208813437 |
| 21 September 2023 | 202300272[212] | FCA ref: 209034715 |
| 21 September 2023 | 202300273[213] | FCA ref: 209291701 |
| 21 September 2023 | 202300325[214] | FCA ref: 209556092 |
| 21 September 2023 | 202300348[215] | FCA ref: 209602411 |
| 21 September 2023 | 202300208[216] | FCA ref: 208992118 |
| 21 September 2023 | 202300314[217] | FCA ref: 209131039 |
| 5 October 2023 | 202300003[218] | FCA ref: 208151062 |
| 5 October 2023 | 202300211[219] | FCA ref: 208830983 |
| 5 October 2023 | 202300354[220] | FCA ref: 209512575 |
| 5 October 2023 | 202300268[221] | FCA ref: 208730164 |
| 19 October 2023 | 202201760[222] | FCA ref: 208125268[223] |
| 19 October 2023 | 202201769[224] | FCA ref: 208875817 |
| 19 October 2023 | 202300209[225] | FCA ref: 204286536 |
| 19 October 2023 | 202300236[226] | FCA ref: 208872201 |
| 19 October 2023 | 202300231[227] | FCA ref: 208912963 |
| 19 October 2023 | 202300264[228] | FCA ref: 209161502 |
| 19 October 2023 | 202300383[229] | FCA ref: 210016296 |
| 19 October 2023 | 202300267[230] | FCA ref: 209062326 |
| 19 October 2023 | 202300313[231] | FCA ref: 209056568 |
| 2 November 2023 | 202300327[232] | FCA ref: 209319057 |
| 2 November 2023 | 202300239[233] | FCA ref: 208892677 |
| 16 November 2023 | 202300328[234] | FCA ref: 209068127 |
| 16 November 2023 | 202300214[235] | FCA ref: 208916364 |
| 7 December 2023 | 202300367[236] | FCA ref: 209051477 |
| 7 December 2023 | 202300412[237] | FCA ref: 209819988 |
| 7 December 2023 | 202300415[238] | FCA ref: 209513439 |
| 7 December 2023 | 202300438[239] | FCA ref: 210139243 |
| 7 December 2023 | 202300358[240] | FCA ref: 209628491 |
| 7 December 2023 | 202300459[241] | FCA ref: 210067810 |
| 18 December 2023 | The Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of Premier FX Limited (PFX)[242] | FCA response to the Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of Premier FX Limited (PFX)[243] |
| 21 December 2023 | 202300342[244] | FCA ref: 209035535 |
| 21 December 2023 | 202300366[245] | FCA ref: 209189434 |
| 21 December 2023 | 202300381[246] | FCA ref: 209021795 |
| 21 December 2023 | 202300450[247] | FCA ref: 209050787 |
2022
2022
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 4 January 2022 | FCA00948[248] | FCA Ref 206969725 |
| 4 January 2022 | FCA001406[249] | FCA Ref 207570303 |
| 4 January 2022 | FCA001414[250] | FCA Ref 207092979 |
| 4 January 2022 | FCA001429[251] | FCA Ref 207550062 |
| 4 January 2022 | FCA001432[252] | FCA Ref 207701742 |
| 4 January 2022 | FCA001446[253] | FCA Ref 207788541 |
| 18 January 2022 | FCA001405[254] | FCA Ref 207574113 |
| 18 January 2022 | FCA001485[255] | FCA Ref 207835586 |
| 18 January 2022 | FCA001495[256] | FCA Ref 207756857 |
| 18 January 2022 | FCA001514[257] | FCA Ref 207846215 |
| 1 February 2022 | FCA001484 [258] | FCA Ref 207526990 |
| 1 February 2022 | FCA001420[259] | FCA Ref 207617755 |
| 1 February 2022 | FCA001418[260] | FCA Ref 207629962 |
| 1 February 2022 | FCA001519[261] | FCA Ref 207705908 |
| 1 February 2022 | FCA00985[262] | FCA Ref 205666817 |
| 1 February 2022 | FCA001465[263] | FCA Ref 205822265 |
| 1 February 2022 | FCA001531[264] | FCA Ref 207774327 |
| 1 February 2022 | FCA001475[265] | FCA Ref 207658618 |
| 15 February 2022 | FCA001439[266] | FCA Ref 207583052 |
| 15 February 2022 | FCA001399[267] | FCA Ref 206953762 |
| 15 February 2022 | FCA001459[268] | FCA Ref 206939168 |
| 15 February 2022 | FCA001461[269] | FCA Ref 206951103 |
| 15 February 2022 | FCA001467[270] | FCA Ref 206953442 |
| 15 February 2022 | FCA001503[271] | FCA Ref 206947849 |
| 15 February 2022 | FCA001505[272] | FCA Ref 206942986 |
| 15 February 2022 | FCA001413[273] | FCA Ref 206937769 |
| 15 February 2022 | FCA001522[274] | FCA Ref 206952589 |
| 1 March 2022 | FCA001365[275] | FCA Ref 207319563 |
| 1 March 2022 | FCA001379[276] | FCA Ref 207619466 |
| 1 March 2022 | FCA001385[277] | FCA Ref 207466709 |
| 1 March 2022 | FCA001402[278] | FCA Ref 207629310 |
| 1 March 2022 | FCA001437[279] | FCA Ref 207187324 |
| 1 March 2022 | FCA001483[280] | FCA Ref 206037001 |
| 1 March 2022 | FCA001506[281] | FCA Ref 207739921 |
| 1 March 2022 | FCA001536[282] | FCA Ref 205108473 |
| 1 March 2022 | FCA001538[283] | FCA Ref 207936805 |
| 1 March 2022 | FCA001541[284] | FCA Ref 207741401 |
| 15 March 2022 | The Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of London Capital & Finance (LCF)[285] | FCA response to the Complaints Commissioner's Final Report into the Financial Conduct Authority's oversight of London Capital & Finance (LCF)[286] |
| 17 March 2022 | FCA001528[287] | FCA Ref 207929708 |
| 17 March 2022 | FCA001395[288] | FCA Ref 207637593 |
| 17 March 2022 | FCA001516[289] | FCA Ref 207802335 |
| 17 March 2022 | FCA001515[290] | FCA Ref 207659551 |
| 17 March 2022 | FCA001507[291] | FCA Ref 207792577 / 207463187 |
| 17 March 2022 | FCA001502[292] | FCA Ref 206941228 |
| 17 March 2022 | FCA001448[293] | FCA Ref 207438207 |
| 7 April 2022 | FCA001564[294] | FCA Ref 207838334 |
| 7 April 2022 | FCA001530[295] | FCA Ref 207480672 |
| 7 April 2022 | FCA001564[297] | FCA Ref 207818172 |
| 7 April 2022 | FCA001404[296] | FCA Ref 207383222 |
| 7 April 2022 | FCA001547[297] | FCA Ref 207790893 |
| 21 April 2022 | FCA001526[298] | FCA Ref 207741697[299] |
| 21 April 2022 | FCA001427[300] | FCA Ref 207177646 |
| 21 April 2022 | FCA001553[301] | FCA Ref 207827669 |
| 21 April 2022 | FCA001533[302] | FCA Ref 206988648[303] |
| 21 April 2022 | FCA001581[304] | FCA Ref 208009578 |
| 21 April 2022 | FCA001532[305] | FCA Ref 207227984 |
| 5 May 2022 | FCA001434[306] | FCA Ref 207132484 |
| 5 May 2022 | FCA001669[307] | FCA Ref 208013151 |
| 5 May 2022 | FCA001665[308] | FCA Ref 208058563 |
| 5 May 2022 | FCA001501[309] | FCA Ref 207861803 |
| 19 May 2022 | FCA001681[310] | FCA Ref 208038568 |
| 19 May 2022 | FCA001686[311] | FCA Ref 208153349 |
| 7 June 2022 | FCA001642[312] | FCA Ref 208054330 |
| 7 June 2022 | FCA001693[313] | FCA Ref 208105640 |
| 16 June 2022 | FCA001709[314] | FCA Ref 208073678 |
| 16 June 2022 | FCA001672[315] | FCA Ref 208106107 |
| 16 June 2022 | FCA001648[316] | FCA Ref 207546441 |
| 20 June 2022 | RSB001[317] | FCA Ref 206574155 |
| 20 June 2022 | RSB002[318] | FCA Ref 206401476 |
| 20 June 2022 | RSB004[319] | FCA Ref 206987075 |
| 7 July 2022 | FCA001717[320] | FCA Ref 208135920 |
| 7 July 2022 | FCA001714[321] | FCA Ref 207915307 |
| 7 July 2022 | FCA001646[322] | FCA Ref 208058435 |
| 7 July 2022 | FCA001652[323] | FCA Ref 207992544 |
| 7 July 2022 | FCA001645[324] | FCA Ref 205747176[325] |
| 21 July 2022 | FCA00931[326] | FCA Ref 207497866 |
| 21 July 2022 | FCA001651[327] | FCA Ref 207819676 |
| 21 July 2022 | FCA001584[328] | FCA Ref 207638758 |
| 21 July 2022 | FCA001746[329] | FCA Ref 207480672 |
| 21 July 2022 | FCA001676[330] | FCA Ref 207697010 |
| 4 August 2022 | FCA001710[331] | FCA Ref 208213343 |
| 4 August 2022 | FCA001542[332] | FCA Ref 207221831 |
| 18 August 2022 | RSB005[333] | FCA Ref 207071892 |
| 18 August 2022 | FCA001678[334] | FCA Ref 207987296[335] |
| 1 September 2022 | FCA001586[336] | FCA Ref 207641518 |
| 1 September 2022 | FCA001674[337] | FCA Ref 208078116 |
| 1 September 2022 | FCA001675 [338] | FCA Ref 207888267 / 208105765 / 208334851 |
| 1 September 2022 | FCA001679[339] | FCA Ref 207417058 / 207339776 |
| 1 September 2022 | FCA001680[340] | FCA Ref 206918132 |
| 1 September 2022 | FCA001689 [341] | FCA Ref 206865826 |
| 1 September 2022 | FCA001691[342] | FCA Ref 207250592 |
| 1 September 2022 | FCA001692[343] | FCA Ref 207250588 |
| 1 September 2022 | FCA001694[344] | FCA Ref 208038408 |
| 1 September 2022 | FCA001698[345] | FCA Ref 207883202 |
| 1 September 2022 | FCA001690[346] | FCA Ref 207839586 |
| 1 September 2022 | FCA001187[347] | FCA Ref 206707305 |
| 1 September 2022 | FCA001756[348] | FCA Ref 208117527 |
| 1 September 2022 | FCA001760[349] | FCA Ref 208353792 |
| 15 September 2022 | FCA001682[350] | FCA Ref 202201064 / 207933539 |
| 15 September 2022 | FCA001697[351] | FCA Ref 202201079 / 208028723 |
| 15 September 2022 | FCA001688[352] | FCA Ref 202201070 / 208023743 |
| 15 September 2022 | FCA001704[353] | FCA Ref 202201086 / 207753735 |
| 15 September 2022 | FCA001711[354] | FCA Ref 202201093 / 206806209 |
| 15 September 2022 | FCA001715[355] | FCA Ref 202201096 / 207691199 |
| 15 September 2022 | FCA001716[356] | FCA Ref 202201097 / 207901747 |
| 15 September 2022 | FCA001718[357] | FCA Ref 202201099 / 208223429 |
| 15 September 2022 | FCA001719[358] | FCA Ref 202201100 / 207901359 |
| 15 September 2022 | FCA001747[359] | FCA Ref 202201127 / 208260505 |
| 15 September 2022 | FCA001670[360] | FCA Ref 202201052 / 208019494 |
| 15 September 2022 | FCA001754[361] | FCA Ref 20221134 / 208038418 |
| 15 September 2022 | FCA001755[362] | FCA Ref 202201135 / 208260324 |
| 15 September 2022 | FCA001759[363] | FCA Ref 202201139 / 208249101 |
| 15 September 2022 | FCA001639[364] | FCA Ref 202201022 / 208077558 |
| 06 October 2022 | FCA001464[365] | FCA Ref 207141885 |
| 06 October 2022 | FCA001677[366] | FCA Ref 20220105[367]/207963978 |
| 06 October 2022 | FCA001702[368] | FCA Ref 207969563 |
| 06 October 2022 | FCA001707[369] | FCA Ref 202201089[370]/207989478 |
| 06 October 2022 | FCA001722[371] | FCA Ref 207817374 |
| 06 October 2022 | FCA001733[372] | FCA Ref 208295441 |
| 06 October 2022 | FCA001751[373] | FCA Ref 208149720 |
| 06 October 2022 | FCA001764[374] | FCA Ref 208212166 |
| 06 October 2022 | FCA001781[375] | FCA Ref 208364667 |
| 20 October 2022 | FCA001765[376] | FCA Ref 208210754 |
| 20 October 2022 | FCA001743[377] | FCA Ref 208134926 |
| 20 October 2022 | FCA001758[378] | FCA Ref 208249377 |
| 20 October 2022 | FCA001771[379] | FCA Ref 202201151[380] / 207949223 |
| 3 November 2022 |
FCA Ref 202201105/207472247 |
|
| 3 November 2022 |
FCA Ref 202201132/ 207957147 |
|
| 3 November 2022 |
FCA Ref 207649433 |
|
| 3 November 2022 |
FCA Ref 202201165/208409068 |
|
| 17 November 2022 | FCA001767[385] | FCA Ref 208356025/202201147 |
| 17 November 2022 | FCA001769[386] | FCA Ref 208154049/202201149 |
| 17 November 2022 | FCA001770[387] | FCA Ref 208110648/202201150 |
| 17 November 2022 | FCA001776[388] | FCA Ref 208019895/202201156 |
| 17 November 2022 | FCA001778[389] | FCA Ref 208167095/202201158 |
| 17 November 2022 | FCA001797[390] | FCA Ref 208435717/202201177 |
| 1 December 2022 | FCA001783[391] | FCA Ref 208363158 |
| 1 December 2022 | 202201588[392] | FCA Ref 208335078 |
| 1 December 2022 | 202201164[393] | FCA Ref 207808977 |
| 1 December 2022 | 202201583[394] | FCA Ref 208426692 |
| 1 December 2022 | FCA001793[395] | FCA Ref 208409109 |
| 1 December 2022 | FCA001513[396] | FCA Ref 206185379 |
| 1 December 2022 | FCA001794[397] | FCA Ref 208428291 |
| 1 December 2022 | FCA001787[398] | FCA Ref 208355670 |
| 1 December 2022 | FCA001788[399] | FCA Ref 208345747 |
| 1 December 2022 | FCA001790[400] | FCA Ref 208465728 |
| 1 December 2022 | 202201579[401] | FCA Ref 208458914 |
| 1 December 2022 | FCA001780[402] | FCA Ref 208289565 |
| 15 December 2022 | 202201600[403] | FCA Ref 208407986 |
* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.
2021
| Date | Complaints Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 5 January 2021 | FCA00769[404] | FCA Ref 206760773[405] |
| 8 January 2021 | FCA00827[406] | FCA Ref 206376631 |
| 19 January 2021 | FCA00841[407] | FCA Ref 206507882[408] |
| 19 January 2021 | FCA00846[409] | FCA Ref 206609423 |
| 19 January 2021 | FCA00845[410] | FCA Ref 206755011 |
| 2 February 2021 | FCA00868[411] | FCA Ref 207193759 |
| 2 February 2021 | FCA00849[412] | FCA Ref 207193758 |
| 9 February 2021 | FCA00854[413] | FCA Ref 207193755 |
| 2 March 2021 | FCA00732[414] | FCA Ref 207194511 |
| 3 March 2021 | FCA00732[418] | |
| 16 March 2021 | FCA00851[415] | FCA Ref 207193781[416] |
| 30 March 2021 | FCA00811[417] | FCA Ref 207193753[418] |
| 30 March 2021 | FCA00876[419] | FCA Ref 207193780 |
| 30 March 2021 | FCA00548[420] | FCA Ref 207194038 |
| 30 March 2021 | FCA00884[421] | FCA Ref 207197164[422] |
| 30 March 2021 | FCA00885[423] | FCA Ref 207210079 |
| 6 April 2021 | FCA00881[424] | FCA Ref 206086567 |
| 20 April 2021 | FCA00878[425] | FCA Ref 206824388[426] |
| 20 April 2021 | FCA00887[427] | FCA Ref 206824388[431] |
| 4 May 2021 | FCA00814[428] | FCA Ref 207194404[429] |
| 4 May 2021 | FCA00816[430] | FCA Ref 207194348[431] |
| 4 May 2021 | FCA00818[432] | FCA Ref 207194286[433] |
| 4 May 2021 | FCA00844[434] | FCA Ref 207194174[435] |
| 4 May 2021 | FCA00882[436] | FCA Ref 207193772 |
| 18 May 2021 | FCA00891[437] | FCA Ref 207224066 |
| 18 May 2021 | FCA00852[443] | FCA Ref 207275470 |
| 18 May 2021 | FCA00630[438] | FCA Ref 207193992 |
| 1 June 2021 | FCA00756[439] | FCA Ref 207193777[440] |
| 1 June 2021 | FCA00897[441] | FCA Ref 207283514 |
| 1 June 2021 | FCA00773[442] | FCA Ref 207289819 |
| 1 June 2021 | FCA00900[443] | FCA Ref 207310111 |
| 15 June 2021 | FCA00893[444] | FCA Ref 207174365 |
| 15 June 2021 | FCA00862[445] | FCA Ref 207035997 |
| 22 June 2021 | FCA00922[446] | FCA Ref 207434206 |
| 6 July 2021 | FCA00889[447] | FCA Ref 207219284[448] |
| 6 July 2021 | FCA00895[449] | FCA Ref 207259251 |
| 6 July 2021 | FCA00888[450] | FCA Ref 207214508 |
| 6 July 2021 | FCA00699[451] | FCA Ref 207309918 |
| 6 July 2021 | FCA00873[452] | FCA Ref 207312143 |
| 6 July 2021 | FCA00894[453] | FCA Ref 207257086 |
| 6 July 2021 | FCA00903[454] | FCA Ref 207325702 |
| 20 July 2021 | FCA00907[455] | FCA Ref 207076567 |
| 20 July 2021 | FCA00912[456] | FCA Ref 206360290 |
| 20 July 2021 | FCA00913 [457] | FCA Ref 207280204 |
| 3 August 2021 | FCA00908[458] | FCA Ref 207107330[459] |
| 3 August 2021 | FCA00914[460] | FCA Ref 206429242 |
| 3 August 2021 | FCA00915[461] | FCA Ref 206928949 |
| 3 August 2021 | FCA00924[462] | FCA Ref 207223220 |
| 3 August 2021 | FCA00925[463] | FCA Ref 207361313 |
| 3 August 2021 | FCA00942[464] | FCA Ref 207463047 |
| 17 August 2021 | FCA00919[465] | FCA Ref 207254438 |
| 17 August 2021 | FCA00921[466] | FCA Ref 207170457 |
| 17 August 2021 | FCA00943[467] | FCA Ref 207437952 |
| 17 August 2021 | FCA001119[468] | FCA Ref 207194607 |
| 7 September 2021 | FCA00940[469] | FCA Ref 207537532 |
| 7 September 2021 | FCA00902[470] | FCA Ref 207322589 |
| 7 September 2021 | FCA00916[471] | FCA Ref 207397272 |
| 7 September 2021 | FCA00938[472] | FCA Ref 207537026 |
| 7 September 2021 | FCA00909[473] | FCA Ref 207354407 |
| 7 September 2021 | FCA00910[474] | FCA Ref 207354363 |
| 7 September 2021 | FCA00939[475] | FCA Ref 207537524[476] |
| 21 September 2021 | FCA00956[477] | FCA Ref 207303476 |
| 21 September 2021 | FCA00969[478] | FCA Ref 206972552 |
| 5 October 2021 | FCA001126[479] | FCA Ref 207620090 |
| 5 October 2021 | FCA001054[480] | FCA Ref 207608097 |
| 5 October 2021 | FCA001339[481] | FCA Ref 207666786 |
| 19 October 2021 | FCA001394[482] | FCA Ref 207705290 |
| 19 October 2021 | FCA001381[483] | FCA Ref 207687144 |
| 19 October 2021 | FCA01177[484] | FCA Ref 207628479 |
| 19 October 2021 | FCA001125[485] | FCA Ref 207474292 |
| 2 November 2021 | FCA001167[486] | FCA Ref 207246644[487] |
| 2 November 2021 | FCA00865[488] | FCA Ref 207043943 |
| 2 November2021 | FCA00860[489] | FCA Ref 206987263[490] |
| 2 November 2021 | FCA00872[491] | FCA Ref 206651546 |
| 2 November 2021 | FCA001166[492] | FCA Ref 207177519 |
| 16 November 2021 | FCA001364[493] | FCA Ref 207553705 |
| 16 November 2021 | FCA001353[494] | FCA Ref 207076912 |
| 16 November 2021 | FCA001346[495] | FCA Ref 207316532 |
| 16 November 2021 | FCA001374[496] | FCA Ref 206909555 |
| 7 December 2021 | FCA001053[497] | FCA Ref 207438253 |
| 7 December 2021 | FCA001089[498] | FCA Ref 207561975 |
| 7 December 2021 | FCA001390[499] | FCA Ref 207429874 |
| 7 December 2021 | FCA001416[500] | FCA Ref 207621195 |
| 7 December 2021 | FCA001338[501] | FCA Ref 206866586[502] |
| 21 December 2021 | FCA001389[503] | FCA Ref 206913911 |
| 21 December 2021 | FCA00625[504] | FCA Ref 205830380 |
2020
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 7 January 2020 | FCA00598[505] | FCA Ref 205980748 |
| 7 January 2020 | FCA00651[506] | FCA Ref 20614955/ 205540058/ 204281959 |
| 7 January 2020 | FCA00654[507] | FCA Ref 205941647 |
| 8 January 2020 | FCA00650[508] | FCA Ref 205684593[509] |
| 21 January 2020 | FCA00673[510] | FCA Ref: 205591661 |
| 4 February 2020 | FCA00590[511] | FCA Ref: 205917003 |
| 10 February 2020 | FCA00672[512] | FCA Ref: 206193890 |
| 18 February 2020 | FCA00671[513] | FCA Ref: 205937063 |
| 4 March 2020 | FCA00663[514] | FCA Ref 206339405 |
| 4 March 2020 | FCA00691[515] | FCA Ref 206368704 |
| 17 March 2020 | FCA00685[516] | FCA Ref: 206059964 |
| 17 March 2020 | FCA00683[517] | FCA Ref: 205940607 |
| 17 March 2020 | FCA00679[518] | FCA Ref: 205814838 |
| 17 March 2020 | FCA00639[519] | FCA Ref: 205920228 |
| 14 April 2020 | FCA00681[520] | FCA Ref: 206355167 |
| 20 April 2020 | FCA00700[521] | FCA Ref: 205476549[522] |
| 20 April 2020 | FCA00690[523] | FCA Ref: 206411905 |
| 5 May 2020 | FCA00703[524] | FCA Ref: 206113412 |
| 5 May 2020 | FCA00689[525] | FCA Ref: 206272453 |
| 5 May 2020 | FCA00504[526] | FCA Ref: 206028848 |
| 19 May 2020 | FCA00602[527] | FCA Ref: 205408334[528] |
| 19 May 2020 | FCA00680[529] | FCA Ref: 206284971 |
| 27 May 2020 | FCA00708[530] | FCA Ref: 205873691 |
| 2 June 2020 | FCA00627[531] | FCA ref: 205804481 |
| 2 June 2020 | FCA00707[532] | FCA Ref: 206436457[533] |
| 2 June 2020 | FCA00714[534] | FCA Ref: 206366951 |
| 16 June 2020 | FCA00684[535] | FCA Ref: 205779931[536] |
| 16 June 2020 | FCA00713[537] | FCA Ref: 206101306[538] |
| 16 June 2020 | FCA00631[539] | FCA Ref: 206075987[540] |
| 7 July 2020 | FCA00736[541] | FCA Ref: 206638070 |
| 7 July 2020 | FCA00676[542] | FCA Ref: 205867981 |
| 7 July 2020 | FCA00721[543] | FCA Ref: 206143836 |
| 7 July 2020 | FCA00566[544] | FCA Ref: 205646038 |
| 7 July 2020 | FCA00687[545] | FCA Ref: 206060539[546] |
| 7 July 2020 | FCA00584[547] | FCA Ref: 205935588[548] |
| 7 July 2020 | FCA00522[549] | FCA Ref: 206135894[550] |
| 7 July 2020 | FCA00728[551] | FCA Ref: 206645226 |
| 7 July 2020 | FCA00722[552] | FCA Ref: 206496666 |
| 7 July 2020 | FCA00725[553] | FCA Ref: 206110000 |
| 21 July 2020 | FCA00738[554] | FCA Ref: 206027343[555] |
| 21 July 2020 | FCA00633[556] | FCA Ref: 205593062[557] |
| 21 July 2020 | FCA00731[558] | FCA Ref: 206422434 |
| 21 July 2020 | FCA00744[559] | FCA Ref: 206655414 |
| 21 July 2020 | FCA00737[560] | FCA Ref: 205948592 |
| 29 July 2020 | FCA00734[561] | FCA Ref: 206501672 |
| 4 August 2020 | FCA00741[562] | FCA Ref: 206256990[563] |
| 4 August 2020 | FCA00709[564] | FCA Ref: 206516736 |
| 18 August 2020 | FCA00742[565] | FCA Ref: 206100273 |
| 1 September 2020 | FCA00742[572] | FCA Ref: 206601062 |
| 1 September 2020 | FCA00720[566] | FCA Ref: 205970882[567] |
| 1 September 2020 | FCA00733[568] | FCA Ref: 206460855[569] |
| 1 September 2020 | FCA00772[570] | FCA Ref: 206578766 |
| 1 September 2020 | FCA00771[571] | FCA Ref: 206423791 |
| 1 September 2020 | FCA00757[572] | FCA Ref: 206012611 |
| 1 September 2020 | FCA00686[573] | FCA Ref: 206114348 |
| 1 September 2020 | FCA00746[574] | FCA Ref: 205910807 |
| 1 September 2020 | FCA00753[575] | FCA Ref: 206251793 |
| 1 September 2020 | FCA00747[576] | FCA Ref: 206514387 |
| 15 September 2020 | FCA00750[577] | FCA Ref: 206711309 |
| 15 September 2020 | FCA00758[578] | FCA Ref: 205991609 |
| 15 September 2020 | FCA00763[579] | FCA Ref: 206339433 |
| 6 October 2020 | FCA00743[580] | FCA Ref: 206208129 |
| 6 October 2020 | FCA00809[581] | FCA Ref: 206364436 |
| 6 October 2020 | FCA00762[582] | FCA Ref: 206661007 |
| 6 October 2020 | FCA00776[583] | FCA Ref: 206127712 |
| 6 October 2020 | FCA00768[584] | FCA Ref: 206274043 |
| 6 October 2020 | FCA00765[585] | FCA Ref: 206676696 |
| 6 October 2020 | FCA00748[586] | FCA Ref: 206851793 |
| 20 October 2020 | FCA00670[587] | FCA Ref: 206522653 |
| 20 October 2020 | FCA00807[588] | FCA Ref: 206708644 |
| 20 October 2020 | FCA00666[589] | FCA Ref: 206416266 and 206224275 |
| 3 November 2020 | FCA00823[590] | FCA Ref: 206876599 |
| 3 November 2020 | FCA00808[591] | FCA Ref: 206795038 |
| 3 November 2020 | FCA00813[592] | FCA Ref: 206523945[593] |
| 3 November 2020 | FCA00749[594] | FCA Ref: 206696895 |
| 17 November 2020 | FCA00817[595] | FCA Ref: 206730359 |
| 17 November 2020 | FCA00641[596] | FCA Ref: 205205644[597] |
| 15 December 2020 | FCA00652[598] | FCA Ref: 206080866 |
| 29 December 2020 | FCA00825[599] | FCA Ref: 206461075 |
2019
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2019 | FCA00521[600] | FCA Ref 205476549 |
| 3 January 2019 | FCA00524[601] | FCA Ref 205497206 |
| 15 January 2019 | FCA00482[602] | FCA Ref 205467296 |
| 15 January 2019 | Addendum to FCA00269[603] | Addendum to FCA Ref 204350263[604] |
| 5 February 2019 | FCA00531[605] | FCA Ref 205546652 |
| 20 February 2019 | FCA00538[606] | FCA Ref 205511476 |
| 5 March 2019 | FCA00520[607] | FCA Ref 204999062 |
| 5 March 2019 | FCA00533[608] | FCA Ref 205528741 |
| 5 March 2019 | FCA00545[609] | FCA Ref 205626045 |
| 19 March 2019 | FCA00543[610] | FCA Ref 205470823 |
| 19 March 2019 | FCA00537[611] | FCA Ref 205502004 |
| 2 April 2019 | FCA00422[612] | FCA Ref 205408225 |
| 16 April 2019 | FCA00534[613] | FCA Ref 204669977[614] |
| 16 April 2019 | Addendum to FCA00465[615] | FCA Ref 205157870 |
| 16 April 2019 | FCA00516[616] | FCA Ref 205404809 |
| 7 May 2019 | FCA00551[617] | FCA Ref 205720436 |
| 7 May 2019 | FCA00503[618] | FCA Ref 205505742[619] |
| 7 May 2019 | FCA00527[620] | FCA Ref 205656994 |
| 7 May 2019 | FCA00541[621] | FCA Ref 205582516 |
| 7 May 2019 | FCA00555[622] | FCA Ref 205742703 |
| 22 May 2019 | FCA00556[623] | FCA Ref 205767167 |
| 4 June 2019 | FCA00484[624] | FCA Ref 204666164[625] |
| 4 June 2019 | FCA00535[626] | FCA Ref 204356743[627] |
| 18 June 2019 | FCA00430[628] | FCA Ref 205138450 |
| 18 June 2019 | FCA00574[629] | FCA Ref 205497630 |
| 18 June 2019 | FCA00559[630] | FCA Ref 205217047 |
| 2 July 2019 | FCA00536[631] | FCA Ref 205455632 |
| 2 July 2019 | FCA00546[632] | FCA Ref 205534489 |
| 2 July 2019 | FCA00550[633] | FCA Ref 205643094[634] |
| 2 July 2019 | FCA00502[635] | FCA Ref 204855472[636] |
| 2 July 2019 | FCA00529[637] | FCA Ref 205516955 |
| 16 July 2019 | FCA00593[638] | FCA Ref 205639919 |
| 16 July 2019 | FCA00565[639] | FCA Ref 205268812 |
| 16 July 2019 | FCA00525[640] | FCA Ref 205277598 |
| 16 July 2019 | FCA00557[641] | FCA Ref 205763997 |
| 6 August 2019 | FCA00010[642] | FCA Ref 205340991/ 204940261/ 3710 [643] |
| 6 August 2019 | FCA00564[644] | FCA Ref 205434544[645] |
| 20 August 2019 | FCA00587[646] | FCA Ref 205765004 |
| 20 August 2019 | FCA00604[647] | FCA Ref 205769704 |
| 3 September 2019 | FCA00595[648] | FCA Ref 205865021 |
| 17 September 2019 | FCA00605[649] | FCA Ref 205251880 |
| 17 September 2019 | FCA00597[650] | FCA Ref 205891285 |
| 17 September 2019 | FCA00621[651] | FCA Ref 205854248[652] |
| 17 September 2019 | FCA00628[653] | FCA Ref 205921312 |
| 15 October 2019 | FCA00607[654] | FCA Ref 206053561 |
| 15 October 2019 | FCA00637[655] | FCA Ref 205082560 |
| 5 November 2019 | FCA00644[656] | FCA Ref 206062200 |
| 5 November 2019 | FCA00619[657] | FCA Ref 205533089[658] |
| 5 November 2019 | FCA00647[659] | FCA Ref 205946035 |
| 5 November 2019 | FCA00640[660] | FCA Ref 206036504[661] |
| 5 November 2019 | FCA00609[662] | FCA Ref 205540397[663] |
| 3 December 2019 | FCA00648[664] | FCA Ref 206114770 |
| 3 December 2019 | FCA00667[665] | FCA Ref 206136556 |
| 3 December 2019 | FCA00642[666] | FCA Ref 205792277[667] |
| 3 December 2019 | FCA00659[668] | FCA Ref 206109001 |
| 18 December 2019 | FCA00665[669] | FCA Ref 206211109 |
| 18 December 2019 | FCA00664[670] | FCA Ref 205947389 |
| 18 December 2019 | FCA00643[671] | FCA Ref 205763824[672] |
2018
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2018 | FCA00358[673] | FCA Ref 204354101 |
| 3 January 2018 | FCA00375[674] | FCA Ref 204795251[675] |
| 3 January 2018 | FCA00383[676] | FCA Ref 205045248[677] |
| 3 January 2018 | FCA00400[678] | FCA Ref 204884061[679] |
| 3 January 2018 | FCA00401[680] | FCA Ref 204878872 |
| 3 January 2018 | FCA00402[681] | FCA Ref 204783394 |
| 3 January 2018 | FCA00403[682] | FCA Ref 204720719[683] |
| 16 January 2018 | FCA00269[684] | FCA Ref 204350263[685] |
| 16 January 2018 | FCA00286[686] | FCA Ref 204354606[687] |
| 6 February 2018 | FCA00412[688] | FCA Ref 204899249 |
| 6 February 2018 | FCA00418[689] | FCA Ref 204921824 |
| 20 February 2018 | FCA00413[690] | FCA Ref 204932312 |
| 20 February 2018 | FCA00414[691] | FCA Refs 205044721, 204952043, 204375346 |
| 20 March 2018 | FCA00376[692] | FCA Ref 204192065[693] |
| 20 March 2018 | FCA00367[694] | FCA Ref 204285335 |
| 20 March 2018 | FCA00407[695] | FCA Ref 205003298 |
| 20 March 2018 | FCA00424[696] | FCA Ref 204994925 |
| 20 March 2018 | FCA00415[697] | FCA Ref 204919309 |
| 03 April 2018 | FCA00432[698] | FCA Ref 205058505 |
| 03 April 2018 | FCA00386[699] | FCA Ref 204404824 |
| 03 April 2018 | FCA00396[700] | FCA Ref 204822278[701] |
| 03 April 2018 | FCA00426[702] | FCA Ref 205032656 |
| 17 April 2018 | FCA00433[703] | FCA Ref 204493736 |
| 17 April 2018 | FCA00409[704] | FCA Ref 204917561 |
| 17 April 2018 | FCA00438[705] | FCA Ref 205099927 |
| 1 May 2018 | FCA00440[706] | FCA Ref 205101264 |
| 1 May 2018 | FCA00442[707] | FCA Ref 204877099[708] |
| 1 May 2018 | FCA00429[709] | FCA Ref 204927362 |
| 1 May 2018 | FCA00428[710] | FCA Ref 204924715 |
| 15 May 2018 | FCA00405[711] | FCA Ref 204714414 |
| 5 June 2018 | FCA00441[712] | FCA Ref 205136784 |
| 5 June 2018 | FCA00445[713] | FCA Ref 205026469 |
| 19 June 2018 | FCA00425[714] | FCA Ref 205090798[715] |
| 3 July 2018 | FCA00457[716] | FCA Ref 205144815 |
| 3 July 2018 | FCA00459[717] | FCA Ref 204497942[718] |
| 3 July 2018 | FCA00431[719] | FCA Ref 204911145[720] |
| 3 July 2018 | FCA00454[721] | FCA Ref 205248056 |
| 3 July 2018 | FCA00453[722] | FCA Ref 205162141 |
| 18 July 2018 | FCA00450[723] | FCA Ref 204980033[724] |
| 18 July 2018 | FCA00462[725] | FCA Ref 205257375 |
| 7 August 2018 | FCA00452[726] | FCA Ref 205082324 |
| 7 August 2018 | FCA00448[727] | FCA Ref 205234905 |
| 7 August 2018 | FCA00446[728] | FCA Ref 205108473 |
| 21 August 2018 | FCA00437[729] | FCA Ref 204858609 |
| 21 August 2018 | FCA00475[730] | FCA Ref 205304286 |
| 4 September 2018 | FCA00474[731] | FCA Ref 205283708[732] |
| 4 September 2018 | FCA00471[733] | FCA Ref 205218651 |
| 18 September 2018 | FCA00467[734] | FCA Ref 205278317 |
| 18 September 2018 | FCA00478[735] | FCA Ref 205362448 |
| 18 September 2018 | FCA00485[736] | FCA Ref 205301216 |
| 18 September 2018 | FCA00481[737] | FCA Ref 205304331 |
| 18 September 2018 | FCA00469[738] | FCA Ref 205253530 |
| 18 September 2018 | FCA00465[739] | FCA Ref 205157870[740] |
| 18 September 2018 | FCA00493[741] | FCA Ref 205476901 |
| 18 September 2018 | FCA00447[742] | FCA Ref 205261157 |
| 18 September 2018 | FCA00490[743] | FCA Ref 205334217 |
| 16 October 2018 | FCA00487[744] | FCA Ref 205358488 |
| 16 October 2018 | FCA00483[745] | FCA Ref 205242082 |
| 16 October 2018 | FCA00488[746] | FCA Ref 205382427 |
| 16 October 2018 | FCA00491[747] | FCA Ref 205310723[748] |
| 16 October 2018 | FCA00496[749] | FCA Ref 205483723 |
| 16 October 2018 | FCA00501[750] | FCA Ref 205276036 |
| 6 November 2018 | FCA00318[751] | FCA Refs 204418965, 204689694, 4524 |
| 6 November 2018 | FCA00494[752] | FCA Ref 205519565 |
| 6 November 2018 | FCA00498[753] | FCA Ref 205357605 |
| 6 November 2018 | FCA00274[754] | FCA Ref 205433651 |
| 6 November 2018 | FCA00500[755] | FCA Ref 205440389 |
| 20 November 2018 | FCA00510[756] | FCA Ref 205341975 |
| 20 November 2018 | FCA00300[757] | FCA Ref 204383455 |
| 4 December 2018 | FCA00518[758] | FCA Ref 205425190 |
| 4 December 2018 | FCA00507[759] | FCA Ref 205435417 |
| 4 December 2018 | FCA00508[760] | FCA Ref 205482396 |
| 19 December 2018 | FCA00512[761] | FCA Ref 205334963[762] |
| 19 December 2018 | FCA00420[763] | FCA Ref 205011495 |
2017
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 3 January 2017 | FCA00226[764] | FCA Ref 204180550 |
| 3 January 2017 | FCA00241[765] | FCA Ref 204388417 |
| 16 January 2017 | FCA00268[766] | FCA Ref 204458845 |
| 16 January 2017 | FCA00225[767] | FCA Ref 4330[768] |
| 19 January 2017 | FCA00252[769] | FCA Ref 204416394 |
| 23 January 2017 | FCA00209[770] | FCA Ref 204238384 |
| 30 January 2017 | FCA00263[771] | FCA Ref 204415891 |
| 31 January 2017 | FCA00256[772] | FCA Ref 204508456 |
| 3 February 2017 | FCA00254[773] | FCA Ref 204390531 |
| 13 February 2017 | FCA00272[774] | FCA Ref 204463142 |
| 16 February 2017 | FCA00144[775] | FCA Ref 4846[776] |
| 16 February 2017 | FCA00190[777] | FCA Ref 4831[778] |
| 16 February 2017 | FCA00244[779] | FCA Ref 204330690 |
| 16 February 2017 | FCA00247[780] | FCA Ref 204171787 |
| 27 February 2017 | FCA00266[781] | FCA Ref 204306545 |
| 6 March 2017 | FCA00271[782] | FCA Ref 204319962 |
| 9 March 2017 | FCA00235[783] | FCA Ref 4863 |
| 17 March 2017 | FCA00249[784] | FCA Ref 204298866 |
| 23 March 2017 | FCA00280[785] | FCA Ref 204342935 |
| 3 April 2017 | FCA00260[786] | FCA Ref 204274247 |
| 25 April 2017 | FCA00283[787] | FCA Ref 204562768[788] |
| 27 April 2017 | FCA00265[789] | FCA Ref 204530873 |
| 8 May 2017 | FCA00276[790] | FCA Ref 204330784 |
| 25 May 2017 | FCA00238[791] | FCA Ref 204316790[792] |
| 12 June 2017 | FCA00281[793] | FCA Ref 204482796 |
| 3 July 2017 | FCA00296[794] | FCA Ref: 204589502 |
| 4 July 2017 | FCA00295[795] | FCA Ref 204281900[796] |
| 12 July 2017 | FCA00287[797] | FCA Ref 204354101 |
| 12 July 2017 | FCA00293[798] | FCA Ref 204491204 |
| 13 July 2017 | FCA00303[799] | FCA Ref 204425607 |
| 13 July 2017 | FCA00106[800] | FCA Ref 4440 |
| 21 July 2017 | FCA00309[801] | FCA Ref 204571185 |
| 21 July 2017 | FCA00348[802] | FCA Ref 204404825 |
| 24 July 2017 | FCA00304[803] | FCA Ref 204644256 |
| 26 July 2017 | FCA00161[804] | FCA Ref 4554[805] |
| 26 July 2017 | FCA00127[806] | FCA Ref 4215[807] |
| 26 July 2017 | FCA00261[808] | FCA Ref 4869 |
| 26 July 2017 | FCA00294[809] | FCA Ref 204288296 |
| 3 August 2017 | FCA00317[810] | FCA Ref 204779350 |
| 7 August 2017 | FCA00224[811] | FCA Ref 4641[812] |
| 17 August 2017 | FCA00229[813] | FCA Ref 4430[814] |
| 18 August 2017 | FCA00316[815] | FCA Ref 204456781 |
| 25 August 2017 | FCA00319[816] | FCA Ref 204696234[817] |
| 29 August 2017 | FCA00314[818] | FCA Ref 204688274 |
| 29 August 2017 | FCA00370[819] | FCA Ref 204699295 |
| 11 September 2017 | FCA00366[820] | FCA Ref 204758299 |
| 13 September 2017 | FCA00362[821] | FCA Ref 204640285 |
| 18 September 2017 | FCA00350[822] | FCA Ref 204679913 |
| 2 October 2017 | FCA00062[823] | FCA Ref 4635[824] |
| 2 October 2017 | FCA00097[825] | FCA Ref 4638[826] |
| 3 October 2017 | FCA00371[827] | FCA Ref 204605487 |
| 4 October 2017 | FCA00374[828] | FCA Ref 204288310 |
| 5 October 2017 | FCA00320[829] | FCA Ref 204259922 |
| 12 October 2017 | FCA00351[830] | FCA Ref 204719398 |
| 16 October 2017 | FCA00347[831] | FCA Ref 204511789 |
| 18 October 2017 | FCA00368[832] | FCA Ref 204760949 |
| 18 October 2017 | FCA00377[833] | FCA Ref 204778040 |
| 18 October 2017 | FCA00117[834] | FCA Ref 204203632 |
| 25 October 2017 | FCA00381[835] | FCA Ref 204826797 |
| 25 October 2017 | FCA00378[836] | FCA Ref 204775371 |
| 31 October 2017 | FCA00379[837] | FCA Ref 204309141 |
| 7 November 2017 | FCA00388[838] | FCa Ref 204840080 |
| 10 November 2017 | FCA00165[839] | FCA Ref 4693[840] |
| 10 November 2017 | FCA00166[841] | FCA Ref 4760[842] |
| 10 November 2017 | FCA00277[843] | FCA Ref 4806[844] |
| 10 November 2017 | FCA00278[845] | FCA Ref 4814[846] |
| 10 November 2017 | FCA00310[847] | FCA Ref 4875[848] |
| 20 November 2017 | FCA00393[849] | FCA Ref 204863464 |
| 23 November 2017 | FCA00391[850] | FCA Ref 204854602 |
| 28 November 2017 | FCA00398[851] | FCA Ref 204542694 |
| 4 December 2017 | FCA00390[852] | FCA Ref 204603399 |
| 7 December 2017 | FCA00364[853] | FCA Ref 204534265[854] |
| 7 December 2017 | FCA00404[855] | FCA Ref 204772460 |
| 7 December 2017 | FCA00389[856] | FCA Ref 204735137[857] |
| 12 December 2017 | FCA00301[858] | FCA Ref 204693093 |
| 12 December 2017 | FCA00394[859] | FCA Ref 204837872 |
| 12 December 2017 | FCA00406[860] | FCA Ref 204883297 |
| 13 December 2017 | FCA00353[861] | FCA Ref 204775932 |
2016
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 12 January 2016 | FCA00099[862] | FCA Ref 3996 and 4060 |
| 14 January 2016 | FCA00108[863] | FCA Ref 4437 |
| 14 January 2016 | FCA00116[864] | FCA Ref 4052 |
| 17 February 2016 | FCA00120[865] | FCA Ref 4538 |
| 24 February 2016 | FCA00131[866] | FCA Ref 4619 |
| 24 February 2016 | FCA00132[867] | FCA Ref 4557 |
| 30 March 2016 | FCA00138[868] | FCA Ref 4493 |
| 6 April 2016 | FCA00142[869] | FCA Ref 4492 |
| 11 May 2016 | FCA00135[870] | FCA Ref 4610 |
| 11 May 2016 | FCA00152[871] | FCA Ref 4823 |
| 27 May 2016 | FCA00101[872] | FCA Ref 4406[873] |
| 27 May 2016 | FCA00154[874] | FCA Ref 4613 |
| 3 June 2016 | FCA00148[875] | FCA Ref 4365[876] |
| 8 June 2016 | FCA00158[877] | FCA Ref 4643 |
| 8 June 2016 | FCA00155[878] | FCA Ref 4698 |
| 10 June 2016 | FCA00141[879] | FCA Ref 4551[880] |
| 28 June 2016 | FCA00162[881] | FCA Ref 4474 |
| 1 July 2016 | FCA00169[882] | FCA Ref 204050735 |
| 12 July 2016 | FCA00143[883] | FCA Ref 4876 |
| 12 July 2016 | FCA00144[891] | FCA Ref 4846 |
| 21 July 2016 | FCA00156[884] | FCA Ref 204193866 |
| 3 August 2016 | FCA00151[885] | FCA Ref 4499[886] |
| 8 August 2016 | FCA00197[887] | FCA Ref 204199525 |
| 31 August 2016 | FCA00191[888] | FCA Ref 204202947 |
| 31 August 2016 | FCA00204[889] | FCA Ref 204069321 |
| 31 August 2016 | FCA00211[890] | FCA Ref 204139638 |
| 7 September 2016 | FCA00140[891] | FCA Ref 4605[892] |
| 21 September 2016 | FCA00074[893] | FCA Ref 4224 and 4372 |
| 12 October 2016 | FCA00153[894] | FCA Ref 204063587 |
| 21 November 2016 | FCA00223[895] | FCA Ref 204271059 |
| 28 November 2016 | FCA00189[896] | FCA Ref 204102084 |
| 28 November 2016 | FCA00240[897] | FCA Ref 204385347 |
| 1 December 2016 | FCA00236[898] | FCA Ref 204291237 |
| 5 December 2016 | FCA00084[899] | FCA Ref 4169[900] |
| 5 December 2016 | FCA00114[901] | FCA Ref 4581[902] |
| 12 December 2016 | FCA00118[903] | FCA Ref 4582 |
| 16 December 2016 | FCA00212[904] | FCA Ref 204117445[905] |
| 16 December 2016 | FCA00248[906] | FCA Ref 204363045 |
| 30 December 2016 | FCA00234[907] | FCA Ref 204356493 |
2015
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 6 February 2015 | FCA00034[908] | FCA Ref 3801 |
| 6 February 2015 | FCA00037[909] | FCA Ref 3959 |
| 6 February 2015 | FSA01613[910] | FCA Ref 4018 |
| 12 February 2015 | FCA00032[911] | FCA Ref 3898 |
| 24 February 2015 | FCA00039[912] | FCA Ref 4076 |
| 24 February 2015 | FCA00042[913] | FCA Ref 4058 |
| 24 February 2015 | FCA00043[914] | FCA Ref 4021 |
| 12 March 2015 | FCA00044[915] | FCA Ref 4037 |
| 1 April 2015 | FCA00020[916] | FCA Ref 3887 |
| 1 April 2015 | FCA00046[917] | FCA Ref 4077 |
| 1 April 2015 | FCA00047[918] | FCA Ref 4100 |
| 8 May 2015 | FCA00038[919] | FCA Ref 3931 and 4041 |
| 8 May 2015 | FCA00040[920] | FCA Ref 3932 and 4008 |
| 12 May 2015 | FCA00056[921] | FCA Ref 4029 |
| 12 June 2015 | FCA00008[922] | FCA Ref 4053 |
| 12 June 2015 | FCA00059[923] | FCA Ref 4113 |
| 25 June 2015 | FSA01525[924] | FCA Ref 3190 |
| 10 July 2015 | FCA00029[925] | FCA Ref 3840 |
| 10 July 2015 | FCA00070[926] | FCA Ref 4219 |
| 17 July 2015 | FCA00082[927] | FCA Ref 4021 |
| 17 August 2015 | FCA00016[928] | FCA Ref 3858 |
| 17 August 2015 | FCA00048[929] | FCA Ref 4188 |
| 17 August 2015 | FCA00075[930] | FCA Ref 4246 |
| 17 August 2015 | FCA00083[931] | FCA Ref 4254 |
| 17 August 2015 | FCA00080[932] | FCA Ref 3783 |
| 17 August 2015 | FCA00085[933] | FCA Ref 4328 |
| 17 August 2015 | FCA00086[934] | FCA Ref 4038 |
| 17 August 2015 | FCA00087[935] | FCA Ref 4258 |
| 24 August 2015 | FCA00073[936] | FCA Ref 4243 |
| 24 August 2015 | FCA00088[937] | FCA Ref 4361 |
| 24 August 2015 | FCA00089[938] | FCA Ref 4187 |
| 11 September 2015 | FCA00081[939] | FCA Ref 4086 |
| 25 September 2015 | FCA00092[940] | FCA Ref 4003 |
| 16 October 2015 | FCA00094[941] | FCA Ref 4426 |
| 23 October 2015 | FCA00095[942] | FCA Ref 4170 |
| 23 October 2015 | FCA00100[943] | FCA Ref 4418 |
| 27 October 2015 | FCA00072[944] | FCA Ref 3977 |
| 27 November 2015 | FCA00102[945] | FCA Ref 4465 |
| 27 November 2015 | FCA00105[946] | FCA Ref 4438 |
| 3 December 2015 | FCA00050[947] | FCA Ref 3907[948] |
| 10 December 2015 | FCA00053[949] | FCA Ref 4194[950] |
| 11 December 2015 | FCA00090[951] | FCA Ref 3777 and 4120 |
| 11 December 2015 | FCA00109[952] | FCA Ref 4387 |
| 11 December 2015 | FCA00110[953] | FCA Ref 4498 |
| 11 December 2015 | FCA00113[954] | FCA Ref 4487 |
| 11 December 2015 | FCA00115[955] | FCA Ref 4472 |
| 18 December 2015 | FCA00101[956] | FCA Ref 4406 |
| 18 December 2015 | FCA00112[957] | FCA Ref 4515 |
| 29 December 2015 | FCA00069[958] | FCA Ref 4105 |
| 29 December 2015 | FCA00107[959] | FCA Ref 4382 |
| 29 December 2015 | FCA00121[960] | FCA Ref 4481 |
| 29 December 2015 | FCA00124[961] | FCA Ref 4106 |
| 29 December 2015 | FSA01596[962] | FCA Ref 3987 |
| 29 December 2015 | FSA01618[963] | FCA Ref 4033 |
2014
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 21 January 2014 | GE-L01575[964] | FCA Ref 3373 |
| 21 January 2014 | GE-L01594[965] | FCA Ref 3413 |
| 26 February 2014 | GE-L01602[966] | FCA Ref 3692 |
| 26 February 2014 | FCA 00001[967] | FCA Ref 3552 |
| 26 February 2014 | FCA 00002[968] | FCA Ref 3652 |
| 13 March 2014 | FCA 00004[969] | FCA Ref 3635 |
| 26 March 2014 | GE-L01598[970] | FCA Ref 3358 |
| 27 March 2014 | GE-L01599[971] | FCA Ref 3517 |
| 27 March 2014 | FSA01597[972] | FCA Ref 3251 |
| 27 March 2014 | FSA01600[973] | FCA Ref 3357[974] |
| 15 April 2014 | FSA01605[975] | FCA Ref 3702 |
| 23 April 2014 | FSA01424[976] | FCA Ref 3250 |
| 23 April 2014 | FCA00006[977] | FCA Ref 3733 |
| 21 May 2014 | FSA01603[978] | FCA Ref 3615 |
| 22 July 2014 | FSA01604[979] | FCA Ref 3302 |
| 22 July 2014 | FSA01611[980] | FCA Ref 3823 |
| 24 September 2014 | FSA01614[981] | FCA Ref 3709 |
| 24 September 2014 | FCA00011[982] | FCA Ref 3697 |
| 8 October 2014 | FCA00021[983] | FCA Ref 3829 |
| 8 October 2014 | FCA00023[984] | FCA Ref 3696 |
| 8 October 2014 | FSA01615[985] | FCA Ref 3928 |
| 15 October 2014 | FCA00018[986] | FCA Ref 3901 |
| 21 October 2014 | FCA00024[987] | FCA Ref 3924 |
| 25 November 2014 | FCA00017[988] | FCA Ref 3786 |
| 25 November 2014 | FCA00022[989] | FCA Ref 3329 & 3753 |
| 17 December 2014 | FSA01617[990] | FSA Ref 3948 |
| 17 December 2014 | FCA00033[999] | FCA Ref 3948 |
| 17 December 2014 | FSA01569[991] | FCA Ref 3233 and 3528[992] |
| 17 December 2014 | FCA00014[993] | FCA Ref 3713 |
| 17 December 2014 | FCA00015[994] | FCA Ref 3630[995] |
| 17 December 2014 | FSA01616[996] | FCA Ref 3703[997] |
| 23 December 2014 | FCA00036[998] | FCA Ref 4032 |
2013
2013
| Date | The Complaint Commissioner's Report (CC) | FCA response* |
|---|---|---|
| 17 April 2013 | GE-L01509[999] | FCA Ref 3145 |
| 11 June 2013 | GE-L01516[1000] | FCA Ref 3087 |
| 13 June 2013 | GE-L01531[1001] | FCA Ref 3228 |
| 27 June 2013 | GE-L01537[1002] | FCA Ref 3172 |
| 7 August 2013 | GE-L01532[1003] | FCA Ref 3362 |
| 14 August 2013 | GE-L01553[1004] | FCA Ref 3305 |
| 14 August 2013 | GE-L01535[1005] | FCA Ref 3324 |
| 15 August 2013 | GE-L01554[1006] | FCA Ref ENQ SR 2013 |
| 25 August 2013 | GE-L01543[1007] | FCA Ref 3219 |
| 15 October 2013 | GE-L01515[1008] | FCA Ref 3292 |
| 15 October 2013 | GE-L01565[1009] | FCA Ref 3383 |
| 31 October 2013 | GE-L01573[1010] | FCA Ref 3565 |
| 6 November 2013 | GE-L01574[1011] | FCA Ref 3409 |
| 6 November 2013 | GE-L01578[1012] | FCA Ref 3214 & 3272 |
| 20 November 2013 | GE-L01589[1013] | FCA Ref 3582 |
| 17 December 2013 | GE-L01583[1014] | FCA Ref 3371 |
| 17 December 2013 | GE-L01591[1015] | FCA Ref 3225 |
: Link added New final reports added
: Link added New final reports added
: Link added New final reports added
: Link added New final reports added
: Link added New final reports added
: Information added New final reports added
: Link added OCC reports for 5 September
: Link added OCC reports for 18 July
: Link added OCC reports for 19 June 2024
: Link added New final reports and FCA responses added