Home Firms Consumer Duty No header /publications/policy-statements/ps22-9-new-consumer-duty Consumer Duty The Duty sets high standards of consumer protection across financial services, and requires firms to put their customers' needs first. Final rules & guidance About the Duty Publications and resources Find all our Consumer Duty publications, including good and poor practice, and policy. Read our guidance Information for firms To help firms apply the Duty, we give more information on areas of the Duty firms have been asking about. Learn more Latest publications Research Note: Navigating the disclosure trade-off: Balancing flexibility and standardisation in… Published: 29/04/2026 CP26/15: Reviewing the financial promotions rules for consumer credit Published: 29/04/2026 Joint FCA and ICO statement on regulatory expectations regarding firms’ approaches to vulnerability… Published: 27/03/2026 See all publications If you'd like to stay up to date on our activity and upcoming industry events on the Consumer Duty, sign up to receive email updates. * Fields with an asterisk beside their labels are mandatory. Email Submit Manage your subscriptions Leave this field blank
If you'd like to stay up to date on our activity and upcoming industry events on the Consumer Duty, sign up to receive email updates. * Fields with an asterisk beside their labels are mandatory. Email Submit Manage your subscriptions Leave this field blank
