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Consumer credit firms

How to apply for authorisation and what regulated firms need to do

In this section

Apply for authorisation

Lending firms Home finance providers Debt firms

Tasks for regulated firms

Regulatory reporting Consumer credit income - what to report Validation orders Newly authorisation firms: video guides CCR007 consumer credit data

Your business and customers

Report consumer credit lending fraud (lenders) Credit broking firms: key rules Information sheets Status disclosure

Quick links

Financial Services Register
RegData
FCA Handbook
Connect
Annual fees: online invoices
Authorisation: new to regulation

Consumer Duty

Our new Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first.
How your firm can implement it

Supervisory correspondence

Find out how we communicate to the retail lending firms we supervise

How we communicate

Consumer Duty

Find out how the Consumer Duty applies to consumer credit firms

Read more the Consumer Duty

Video guides with our expectations for firms

Why treating customers fairly should be at the heart of your business
Treating customers fairly
The products and services you sell and minimising the risk of customer harm
Product development and marketing
The information you need to give customers when selling your products
Sales and advice
What your firm is required to do under our rules and our expectations of your firm
Ongoing service and end of agreement