Information on complaints received by the FCA under its Complaints Scheme - May 2021

FOI Release Date of Release:

Reference Case Number: FOI8244

Freedom of Information: Right to know request:

This request relates to complaints received by the FCA under its Complaints Scheme.

Of the complaints received in 2020:

  1. What proportion were investigated, and the complainants provided with the FCA's response, within 28 days of receipt?
  2. What proportion were deferred on grounds outlined in section 3.7 of the Scheme rules?

Of the complaints for which the FCA provided its responses to complainants in 2020:

  1. What was the mean number of days that passed between receipt by the FCA of the complaint and by the complainant of the FCA's responses?
  2. How many complaints are currently awaiting FCA responses, and how many of those were received more than 28 days ago?

FCA response:

Refer to supporting documents below

Supporting document

FOI8244 response