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  1. 15 million Brits suffer in silence as they lack confidence to complain

    Press Releases Published: 08/11/2018 Last modified: 08/11/2018
    Three quarters of consumers avoid making complaints Younger generation stew on issues rather than speaking up Poor travel etiquette and unhelpful shop assistants among top unspoken gripes Gok Wan and restaurateur and TV presenter Fred
  2. FCA statement on the launch of the Cost Transparency Initiative (CTI)

    Statements Published: 07/11/2018 Last modified: 07/11/2018
    The FCA is pleased to note today’s announcement which launches a new body to deliver a template for the disclosure of costs and charges to institutional investors. This will lead to improvements in the ability of institutional investors to access
  3. FCA clarifies fairer treatment of regular premium PPI complaints and proposes new mailing requirements

    Press Releases Published: 07/11/2018 Last modified: 23/10/2023
    The FCA has today issued final guidance that clarifies its expectations about the handling of certain regular premium payment protection insurance (PPI) complaints.
  4. Upper Tribunal upholds the FCA decision to fine and ban former Keydata executives

    Press Releases Published: 06/11/2018 Last modified: 06/11/2018
    The Upper Tribunal has today upheld the Financial Conduct Authority’s (FCA) decision to fine and ban Stewart Ford and Mark Owen, the former CEO and sales director respectively of Keydata Investment Services Ltd (Keydata).
  5. FCA launches general insurance market study

    Press Releases Published: 31/10/2018 Last modified: 31/10/2018
    The Financial Conduct Authority (FCA) has today set out the issues it will focus on as part of a market study into how general insurance (GI) firms charge their customers for home and motor insurance.
  6. The FCA has fined Liberty Mutual Insurance Europe SE £5.2 million for failures in its oversight of mobile phone insurance claims and complaints handling

    Press Releases Published: 30/10/2018 Last modified: 30/10/2018
    The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015 in its oversight of its mobile phone insurance claims and complaints handling processes
  7. Cryptoasset Taskforce publishes report on UK approach to cryptoassets

    News stories Published: 29/10/2018 Last modified: 07/12/2018
    The Financial Conduct Authority (FCA) has today, as part of a Treasury (HMT) led Cryptoasset Taskforce published a report on the UK’s policy and regulatory approach to cryptoassets.
  8. FCA data shows increase in complaints with more than 4 million complaints during the first half of 2018

    Press Releases Published: 29/10/2018 Last modified: 29/10/2018
    The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the first half of 2018.
  9. Greyfriars enters administration

    News stories Published: 26/10/2018 Last modified: 24/05/2019
    On 23 October 2018, Greyfriars Asset Management LLP ('Greyfriars'), a firm authorised and regulated by the FCA, appointed Adam Stephens and Henry Shinners of Smith and Williamson LLP as joint administrators. 
  10. Information for customers of The Mortgage Matters Partnership (TMMP)

    News stories Published: 26/10/2018 Last modified: 10/05/2019
    Some of TMMP’s customers were given mortgage advice which may have been unsuitable and a customer contact and redress programme was started. The firm has been declared in default by the Financial Services Compensation Scheme (FSCS) and as a result