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FCA proposes introduction of price cap on rent-to-own firms to protect vulnerable consumers from high costs
The Financial Conduct Authority today proposed to introduce a price cap on the rent-to-own (RTO) sector. The cap, subject to consultation, will come into force on 1 April 2019 providing protection for some of the most financially vulnerable people -
Bank of England and Financial Conduct Authority appoint new Chair of the Sterling Risk Free Reference Rates Working Group
The Bank of England and Financial Conduct Authority (FCA) have today announced the appointment of Tushar Morzaria as the new Chair of the Sterling Risk Free Reference Rates Working Group (the Working Group). Tushar has been the Chief Financial -
15 million Brits suffer in silence as they lack confidence to complain
Three quarters of consumers avoid making complaints Younger generation stew on issues rather than speaking up Poor travel etiquette and unhelpful shop assistants among top unspoken gripes Gok Wan and restaurateur and TV presenter Fred -
FCA clarifies fairer treatment of regular premium PPI complaints and proposes new mailing requirements
The FCA has today issued final guidance that clarifies its expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. -
Upper Tribunal upholds the FCA decision to fine and ban former Keydata executives
The Upper Tribunal has today upheld the Financial Conduct Authority’s (FCA) decision to fine and ban Stewart Ford and Mark Owen, the former CEO and sales director respectively of Keydata Investment Services Ltd (Keydata). -
FCA launches general insurance market study
The Financial Conduct Authority (FCA) has today set out the issues it will focus on as part of a market study into how general insurance (GI) firms charge their customers for home and motor insurance. -
The FCA has fined Liberty Mutual Insurance Europe SE £5.2 million for failures in its oversight of mobile phone insurance claims and complaints handling
The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015 in its oversight of its mobile phone insurance claims and complaints handling processes -
FCA data shows increase in complaints with more than 4 million complaints during the first half of 2018
The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the first half of 2018. -
FCA publishes PPI complaints deadline Progress Report
The FCA has published an update on the progress of its payment protection insurance (PPI) consumer communications campaign and supporting supervisory work. -
FCA and TPR publish joint pensions strategy
The Financial Conduct Authority (FCA) and The Pensions Regulator (TPR) have today launched a joint regulatory strategy aimed at strengthening their relationship, and taking joint action to deliver better outcomes for pension savers and those