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Showing 121 to 130 of 839 search results for consumer research.
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TR15/9: Embedding the Mortgage Market Review: Advice and Distribution
Thematic review TR15/9 [PDF]. This report should be read in conjunction with ESRO’s independent customer research report Understanding consumer expectations of the mortgage sales process. ... We assessed the quality and suitability of mortgage advice -
TR15/2: Structured Products: Thematic Review of Product Development and Governance
Our recent work in the structured products market has focused on better understanding consumer behaviour and the way that firms approach product development and governance. -
FCA response to the independent panels’ annual reports
In line with its statutory requirement, the FCA responds to key representations made by the Panels in their respective Annual Reports. -
TR14/12 - Enhanced transfer value pension transfers
We recommend that consumers who have immediate concerns should contact the financial advisory firm that gave them the advice. ... That is why we intend to work with the financial advisory firms to identify affected consumers and address any concerns. -
FG17/8: Streamlined advice and consolidated guidance
This is our finalised guidance on streamlined advice and the fact find process. The summary of feedback outlines the response to our consultation. We have updated it to include guidance from our Advice Unit in response to queries received from -
FS19/5: Effective competition in non-workplace pensions
We have published our recent work on competition in the non-workplace pensions market. We are setting out the issues we have identified and seek stakeholder views to help develop our proposals for change. -
CP18/35: Rent-to-own and alternatives to high-cost credit – feedback on CP18/12 and consultation on a price cap
This paper sets out our proposed price cap on the rent-to-own market, summarises feedback to CP18/12 on the questions we asked about rent-to-own, and sets out our final rules on a point-of-sale ban on extended warranties alongside the sale of an RTO -
TR14/9 - Commercial insurance intermediaries - conflicts of interest and intermediary remuneration
The report is aimed at general insurance intermediaries, insurers, relevant trade associations, representative groups for business and consumer bodies. ... customers. We also carried out consumer research to understand SME customers’ expectations of -
Occasional Paper No. 36: Sending out an SMS: The impact of automatically enrolling consumers into overdraft alerts
As part of the high-cost credit review, the FCA wanted to understand the impact of auto enrolling customers into overdraft and unpaid item (retry) alerts on customer overdrafting behaviour. -
Occasional Paper No. 43: Weighing anchor on credit card debt
In this study we conduct a hypothetical credit card payment experiment to test an intervention to de-anchor payment choices.