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Showing 281 to 290 of 839 search results for consumer research.

281. Overdrafts and coronavirus: draft guidance for firms

     Guidance consultations Published: 02/04/2020 Last modified: 01/12/2020
     FCA guidance for firms: overdrafts and coronavirus

282. TR14/7: Clarity of fund charges

     Thematic reviews Published: 07/04/2014 Last modified: 31/08/2016
     Our review included 11 firms that operated funds sold to UK retail consumers, including investment managers, banks and insurers, who collectively manage 29% of funds in the UK retail market.

283. Our Business Plan 2016/17

     Corporate documents Published: 05/04/2016 Last modified: 13/06/2016
     Our Business Plan explains the work we will undertake in 2016/17 to protect consumers, enhance market integrity and promote competition. ... New pension freedoms and responsibilities, firms’ accountability, changing demographics, new legislation and

284. PS23/12: Complaints against the Regulators

     Policy statements Published: 27/07/2020 Last modified: 27/07/2023
     Alongside the PRA and the Bank, we set out the final changes to the Complaints Scheme we are introducing. We also set out our response to feedback we received to CP20/11.

285. Our Business Plan 2014/15

     Corporate documents Published: 31/03/2014 Last modified: 16/04/2014
     Our Business Plan sets out the activities that we intend to carry out in 2014/15 to protect consumers, enhance market integrity and promote competition.

286. The public offer platform - Engagement Paper 5

     Calls for input Published: 13/07/2023 Last modified: 12/12/2023
     We are asking for views on our initial thinking about rules for the new regulated activity of operating a public offer platform under the new public offers and admission to trading regime.

287. What firms should focus on

     Good and poor practice Published: 05/08/2015 Last modified: 14/06/2023
     The FCA's key messages for firms on unfair contract terms and examples of good and poor practice.

288. TR: Staff remuneration and incentives

     Thematic reviews Published: 12/08/2015 Last modified: 04/07/2017
     This review looked at how consumer credit firms pay and incentivise their staff and manage the risks arising from these reward arrangements.

289. Consumer credit and coronavirus: Additional guidance for firms

     Policy and guidance Guidance consultations Published: 16/09/2020 Last modified: 01/12/2020
     This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of consumer credit consumers.

290. Review of annuity sales practices: TR16/7

     Thematic reviews Published: 14/10/2016 Last modified: 28/02/2017
     This review assessed how firms provided information to customers, on a non-advised basis, about shopping around for enhanced annuities. The report presents the results of our review into customer communications and the actions we intend to take.