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Showing 91 to 100 of 839 search results for consumer research.
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Financial Promotions for high-risk investments
We outline the findings of our review of how firms offering restricted mass market investments (RMMIs) have complied with new rules on the customer journey. We identify examples of good and poor practice for the wider sector to consider and make any -
TR14/18 – Complaint handling
Our supervision of firms focuses on their culture and behaviour – which can be seen in how they treat consumers. ... By understanding firms’ complaint-handling policies and processes, we wanted to see whether consumers had been put at the heart of -
TR15/10: Fair treatment for consumers who suffer unauthorised transactions
Trade bodies representing these firms, as well as organisations that represent consumer interests and individual consumers may also wish to read this report. ... The research we commissioned identified that consumers recognise that protections are in -
PS17/14: Markets in Financial Instruments Directive II implementation – Policy Statement II
This publicationsets out our final rules on conduct issues, including research, inducements, client categorisation, best execution, the appropriateness test, taping, client assets and perimeter guidance. ... This Policy Statement covers the MiFID II -
Consumer Investments Strategy – 1 year update
The FCA provides an update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014). -
Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support
The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023. -
Occasional Paper 56: Fair exchange: Presenting foreign exchange quotes to improve consumer choice
In this study, we tested 3 different practices for presenting cost and exchange rate information in an online experiment with a nationally representative sample of participants. -
FS15/1: Discussion on the use of dealing commission
This paper reports on the main issues arising from Discussion Paper DP14/3: Discussion on the use of dealing commission regime, and sets out next steps. -
PS23/16: Sustainability Disclosure Requirements (SDR) and investment labels
We set out our final rules and guidance to help consumers navigate the market for sustainable investment products.