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Showing 141 to 150 of 14965 search results for About our complaints data.

  1. Packaged bank accounts: TR16/8

    Thematic reviews Published: 20/10/2016 Last modified: 20/10/2016
    This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We

  2. Business Plan 2022/23

    Business plans Published: 07/04/2022 Last modified: 27/04/2022
    The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

  3. The Evolution of the Mortgage Market

    Speeches Published: 11/03/2015 Last modified: 11/03/2015
    Our data does not necessarily support the view that older borrowers cannot get a mortgage or remortgage. ... Affordability is the key, whatever the age of the borrower. Interestingly however our data does not necessarily support the view that older

  4. How to organise a COO

    Speeches Published: 08/02/2023 Last modified: 08/02/2023
    Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Armstrong Wolfe COO Summit 2023

  5. Electronic money institution applicants

    Firm authorisation Electronic money and payment institutions Published: 09/05/2015 Last modified: 19/06/2024
    Find out what conditions you must meet to become an e-money institution, and what to include in your application to be authorised by or registered with the FCA.

  6. Consumer Duty: Not once and done

    Speeches Published: 01/11/2023 Last modified: 01/11/2023
    Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps

  7. 2017 Disclosure Log

    Last modified: 16/11/2023
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2017. 

  8. Personal data and market oversight

    Last modified: 22/02/2023
    How and why the FCA uses personal data to carry out its market oversight functions.

  9. Good conduct and market integrity

    Speeches Published: 02/06/2014 Last modified: 11/06/2014
    Speech by Martin Wheatley, CEO, the FCA, at the General Insurance conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  10. The Financial Conduct Authority’s Statement on Payment Protection Insurance (PPI)

    Statements Published: 02/10/2015 Last modified: 18/08/2017
    We note that there has been widespread speculation about our intentions on PPI following our announcements of January and May 2015. ... The proposed rules and guidance on PPI complaints would not apply to complaints about any other financial products or
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