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Showing 301 to 310 of 14965 search results for About our complaints data.

  1. FCA says logbook lenders must raise standards

    Press Releases Published: 05/06/2014 Last modified: 09/12/2016
    Research published today lifts the lid on how these firms treat their customers. The FCA has found evidence of poor firm behaviour, including little or no affordability checks with some applicants encouraged to manipulate details of their income on

  2. General insurance value measures data 2022

    Data Published: 20/09/2023 Last modified: 20/09/2023
    The FCA has published value measures data for a wide range of General Insurance (GI) Products for January to December 2022.

  3. Overall complaints fall by 2.1% but banking and credit card complaints increase

    Press Releases Published: 30/09/2015 Last modified: 07/02/2022
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,138,209 new complaints between January and June 2015.

  4. Payday lenders failing customers in arrears, says FCA

    Press Releases Published: 10/03/2015 Last modified: 10/03/2015
    Our rules are designed to ensure loans are affordable; that customers who get into difficulty are treated fairly and that they are not pressurised into unaffordable and unsustainable repayment plans. ... This documentation included medical evidence and

  5. Financial Conduct Authority consults on changes to PPI complaint handling rules

    Press Releases Published: 26/11/2015 Last modified: 26/11/2015
    Any comments on, or evidence about, the proposals should be sent to the FCA by 26 February 2016. ... Consumers who intend to complain about PPI should do so as soon as possible.

  6. FCA launches claims management companies fees cap

    Press Releases Published: 01/03/2022 Last modified: 01/03/2022
    New restrictions will apply to claims management companies to prevent them from charging excessive fees to consumers owed compensation from financial services firms.

  7. Key features of logbook loans and the market

    Tasks for regulated firms Published: 06/08/2015 Last modified: 16/02/2023
    Find out about the features and trends in the logbook loans market.

  8. The Financial Conduct Authority seeks views on its approach to small businesses

    Press Releases Published: 27/11/2015 Last modified: 27/11/2015
    Currently only a small minority of SMEs are unable to take complaints to the ombudsman. ... On 17 August 2015, the ombudsman service published a review of complaints referred to them by businesses.

  9. Katherine of Alexandria Ltd – options for investors

    News stories Published: 25/02/2016 Last modified: 26/02/2016
    We looked into Katherine of Alexandria Ltd to see if it was breaching our rules. ... Compensation Scheme if things go wrong or if they have a complaint against the firm.

  10. Relending by high-cost lenders

    Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
    This report sets out our review findings of relending by firms in the high-cost lenders portfolio.
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