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Showing 311 to 320 of 14965 search results for About our complaints data.

  1. Financial Conduct Authority publishes first set of data under new complaints rules

    Press Releases Published: 26/04/2017 Last modified: 26/04/2017
    The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016.

  2. Financial Conduct Authority says time to end premium calls for consumers

    Press Releases Published: 14/04/2014 Last modified: 15/04/2014
    We would welcome companies looking again at the rates they charge for phone calls ahead of our consultation.”. ... Current FCA rules require every authorised firm to have a free channel for making a complaint.

  3. FCA statement on super-complaint from Citizens Advice to the CMA on excessive prices for disengaged consumers

    Statements Published: 28/09/2018 Last modified: 28/09/2018
    Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers

  4. Rolling the rock: The cycle of deregulation, crisis and regulation

    Speeches Published: 02/10/2018 Last modified: 03/10/2018
    Speech by Charles Randell, Chair, Financial Conduct Authority, delivered at the Association for Financial Markets in Europe (AFME) Annual Conference on 2 October 2018.

  5. Investors in the EEA Life Settlements Fund should consider making a complaint now

    News stories Published: 24/09/2014 Last modified: 24/09/2014
    If you invested in the EEA Life Settlements Fund you should consider making a complaint about the sale now. ... Be clear that you are making a complaint. Under our rules, the firm should have a procedure to follow to resolve matters with you in a timely

  6. Updated statement on non-damage BI settlements and deductions made for government support

    Statements Published: 24/03/2021 Last modified: 24/03/2021
    Following the FCA's statement on 3 August 2020 on non-damage BI settlements and deductions made for government support, the FCA updated it to say what it expects from firms.

  7. FCA responds to independent reviews into its regulation of London Capital & Finance and Connaught

    Press Releases Published: 17/12/2020 Last modified: 17/12/2020
    The FCA has responded to the independent investigations of its supervision of London Capital & Finance plc (LCF) and Connaught Income Fund Series 1 and connected companies (Connaught)

  8. FCA sets out views on Employer Salary Advance Schemes

    Statements Published: 30/07/2020 Last modified: 30/07/2020
    Our statement explaining our view of the risks and benefits of Employer Salary Advance Schemes (ESAS) and what employers and employees should consider when using them.

  9. FCA confirms new rules to improve oversight of Appointed Representatives

    Press Releases Published: 03/08/2022 Last modified: 03/08/2022
    Our new rules to make authorised financial firms more responsible for their appointed representatives (ARs). 

  10. FCA to investigate use of personal guarantees in certain small business lending

    Press Releases Published: 05/03/2024 Last modified: 05/03/2024
    The Financial Conduct Authority (FCA) has today committed to investigate the use of personal guarantees by lenders to support loans to certain small businesses. The steps come in response to a super complaint from the Federation of Small Businesses
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