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Update on the FCA’s review of RBS’s treatment of SME customers referred to its Global Restructuring Group
The Financial Conduct Authority (FCA) today publishes an interim summary of the independent review of Royal Bank of Scotland’s (RBS) treatment of small and medium-sized enterprise (SME) customers transferred to its Global Restructuring Group (GRG). -
Information for Cash Genie customers about its redress scheme
Ariste Holding Limited, trading as Cash Genie, has entered into an agreement with the FCA to provide over £20 million redress to more than 92,000 customers for unfair practices. -
FCA highlights concerns when credit firms allow repeat borrowing
The FCA has today published the findings of a review into relending by firms that offer high-cost credit. -
Supporting consumers through tough times – priorities for credit regulation
Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022 -
Consumer Investments Strategy - 2 Year Update
The FCA provides a 2 year update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021. -
Update on our work around pensions and retirement income
Pensions and retirement income is a priority sector for the FCA. Read more about our policy work and market monitoring in this area. -
Proceeds of fraud - Detecting and preventing money mules
We share the key findings from our review of payment account providers’ systems and controls against money mule activity. -
FCA reminds banks of their obligations when cancelling Continuous Payment Authorities
Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement by contacting their card provider, the Financial Conduct Authority (FCA) said today. -
PS18/21: SME access to the Financial Ombudsman Service - near-final rules
Following publication of this Policy Statement with near-final rules, we have now published final rules. Our final rules, which are unchanged from our near-final rules, extend access to the Financial Ombudsman Service (‘the ombudsman service’) -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes.