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FCA updates on its work on financial advice given to members of the British Steel Pension Scheme (BSPS)
The FCA is aware of concerns about the financial advice received by members of the British Steel Pension Scheme (BSPS). The BSPS is being restructured and this has prompted many members to consider if they should transfer out of a Defined Benefit (DB -
Standard Life Aberdeen (clone of FCA recognised product and UK registered company)
Standard Life Aberdeen (clone of FCA recognised product and UK registered company) is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing with -
TR18/1: The fair treatment of existing interest-only mortgage customers
This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders. -
FCA review of medium-sized firms’ PPI complaints handling finds significant room for improvement
The review found that while some firms are handling complaints in line with our expectations, for others, there are still significant issues that need to be put right. ... Whether complaint handlers were assessing the merits of individual complaints in -
CP13/10: Detailed proposals for the FCA regime for consumer credit
In FSA CP13/7 we consulted on our high-level proposals for consumer credit firms. ... Our consultation CP13/10 Detailed proposals for the FCA regime for consumer credit is now closed. -
FCA review into mobile phone insurance finds examples of poor product design, unclear terms, and inadequate claims and complaints handling
The Financial Conduct Authority (FCA) has published a review focusing on the way mobile phone insurance firms design products and handle claims from customers that have lost or damaged their phone, or had it stolen. -
The importance of culture in driving behaviours of firms and how the FCA will assess this
Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Investing in outcomes: a regulatory approach to deliver for consumers, markets and competitiveness
Speech by Nikhil Rathi, FCA Chief Executive delivered at the Morgan Stanley European Financials Conference. -
PS18/22: Authorised push payment fraud – extending the jurisdiction of the Financial Ombudsman Service
In this policy statement, we summarise and respond to feedback to Consultation Paper 18/16: Authorised push payment fraud – extending the jurisdiction of the Financial Ombudsman Service. -
FCA sets out proposals to tackle concerns about general insurance pricing
The final report of our market study into the pricing of home and motor insurance. We are concerned these markets are not working well for consumers and set out proposed remedies to address this.