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Joint FCA and PRA statement on SM&CR and coronavirus: our expectations of dual-regulated firms - December 2020 update
In April 2020, we set out our expectations to help dual-regulated firms apply the SM&CR following the exceptional circumstances that arose from the coronavirus pandemic (Covid-19). We offered some additional flexibility in the application of the -
How to complain
If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service. -
About us
The FCA aims to make financial markets work well so that consumers get a fair deal. Find out more about what we do. -
Statement on FCA data breach
The FCA was recently made aware that, in a response to a Freedom of Information Act request published on our website in November 2019, certain underlying confidential information may have been accessible. -
PPI complaints
Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams. -
Supervision
Find out more about the FCA's approach to supervising firms. -
Contact
Independent Panels contact page. -
Change of legal status
Find out how to notify or apply to us if you're changing your firm’s legal status. -
Publications
Policy and guidance, corporate documents, notices and decisions, data, research and forms -
Car finance complaints
Some car finance customers may have been charged too much on their loans. Find out what to do if you think this affects you.