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Aggregate complaints data: 2021 H2
This page focuses on complaints that financial services firms reported to us during the first half (H2) of 2021, between 1 July and 31 December 2021. This includes the latest trends and analysis by product group. -
Aggregate complaints data to 2018 H2 [xlsx]
Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress. -
FCA Data Bulletin issue 7 - underlying data [xlsx]
Underlying data for the retail intermediary sector, latest trends in the retirement income market, and feedback from firms about the FCA. -
FCA warns insurance firms over product governance rules deadline
Insurance firms may not be ready to implement new product governance rules there to ensure insurance provides fair value, according to a review published today by the Financial Conduct Authority (FCA). -
Wealth Management Association (formerly APCIMS) speech
Speech by FCA Chairman, John Griffith-Jones, delivered to the Wealth Management Association in London. This is the text of the speech as drafted, which may differ from the delivered version. -
PS17/21: Insurance Distribution Directive implementation – Feedback to CP17/7 and near-final rules
This is our first Policy Statement setting out our near final rules for our implementation of the Insurance Distribution Directive (IDD). -
FCA Data Bulletin: June 2018 - underlying data [xlsx]
Underlying data for Retail Mediation Activities Return (RMAR). -
Aggregate complaints data to 2018 H1 [xlsx]
Aggregate sector wide firm complaints data for 2018 H1. Including opened, closed, upheld, speed of closure and redress. -
FSA Q1 12/13 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis. -
FCA Final Notice 2014: AMI Professional Services Limited [pdf]
This final notice refers to breaches of TC related to threshold conditions in the general insurance and protection sector. We imposed a cancellation.