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Update on Business interruption insurance test case appeals process
The FCA confirmed that it has filed a ‘leapfrog’ application to appeal to the Supreme Court. The FCA’s intention has, throughout the process, been to achieve speed and clarity on affected BI policies at speed. -
Firm level complaints data 2020 H1 [xlsx]
Firm level complaints data 2020 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
TR15/7: Delegated authority: Outsourcing in the general insurance market
TR15/7: Delegated authority: Outsourcing in the general insurance market. Thematic reviews First published:. ... This report sets out the findings from our thematic review that looked at delegated authority arrangements in the general insurance market. -
Final notice 2016: Park Grove Financial Management Limited [pdf]
This final notice refers to breaches of PRIN 11 related to failing to be open and co-operative in the general insurance and protection sector. We imposed a cancellation. -
Telesales businesses complaints - March 2021
The FCA does not process general complaints unless they are complaints directly against the FCA. It responds to the request on telesales businesses complaints. -
FCA publishes review of business interruption insurance claims handling
The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims. -
FCA issues research on mortgage switching
The FCA has today released our latest research into mortgage switching and how consumers can be encouraged to seek out better deals -
Firm level complaints data 2019 H2 [xlsx]
Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
FCA operating service metrics 2022/23
This report sets out how the FCA performed in 2022/23 against 54 operating service metrics, including how it dealt with regulatory applications, telephone enquiries and other correspondence. -
FSCS supplementary levies for 2019/20
Find out more about the Financial Services Compensation Scheme's (FSCS) supplementary levy.