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Business interruption insurance test case: Defendants’ Joint skeleton arguments on the principles of construction of contracts [pdf]
Defendants’ Joint Skeleton, with updated referencing, on contractual construction for the trial of the business interruption insurance test case. -
Important information for British Steel Pension Scheme members
The FCA is looking into the suitability of the advice that firms gave to members of the British Steel Pension Scheme (BSPS). We want to ensure that former members of the scheme know about their rights to make a formal complaint to the Financial -
Firm specific complaints data 2012 H2 [xlsx]
Firm level complaints data for firms receiving 500 or more complaints within a six-month reporting period. This file covers firms with reporting periods ending between 1 July 2012 and 31 December 2012. -
Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms
We set out our expectations for firms when considering the fair treatment of existing customers, and in particular customers with temporary financial difficulties due to coronavirus. -
FCA statement on thematic review into fair treatment of longstanding customers in the life insurance sector
On 3 March 2016 the Financial Conduct Authority (FCA) announced investigations into six firms as a result of its thematic review into the fair treatment of longstanding customers. -
Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
Christopher Woolard to chair review of unsecured credit market regulation
The FCA has announced that Chris Woolard will chair a review of the future regulation of the unsecured credit market, reporting to the FCA Board. -
FCA to ban promotion of speculative mini-bonds to retail consumers
The FCA has announced it will ban the mass marketing of speculative mini-bonds to retail customers. -
PS19/8: Increasing the award limit for the Financial Ombudsman Service
Following our Consultation Paper CP18/31, we are increasing the Financial Ombudsman Service’s award limit. The award limit sets the maximum amount of compensation the ombudsman service can require financial services firms to pay when it upholds a -
Financial Conduct Authority appoints four new supervision directors
The Financial Conduct Authority (FCA) has appointed four directors to lead key areas of its Supervision division. These appointments complete the senior structure in Supervision, and are the final step in implementing a new structure for the division