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Finalised Guidance: Cancellations and refunds: helping consumers with rights and routes to refunds [pdf]
Following the feedback received, we propose to make some additions to our final guidance which outlines our expectations for insurance and card providers when helping consumers who are trying to claim money back following a cancelled trip or event. -
FCA further bolsters its leadership team as it expands its headcount
The Financial Conduct Authority (FCA) has appointed six directors as it expands its headcount to meet a growing remit and to achieve its ambitious strategy, which launched in April. The appointments announced today, which fill a mix of new and -
Supporting material for applications by consumer credit, mortgage and other consumer finance firms
If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything. -
FCA fines LBGI £90 million for failures in communications for home insurance renewals between 2009 and 2017
The FCA has fined LBGI (Lloyds Bank General Insurance Limited, St Andrew’s Insurance Plc, Lloyds Bank Insurance Services Limited and Halifax General Insurance Services Limited) £90,688,400 for failing to ensure that language contained within -
Supporting consumers through tough times – priorities for credit regulation
Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022 -
FCA statement on super-complaint from Citizens Advice to the CMA on excessive prices for disengaged consumers
Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers -
FG15/7 - Guidance on financial crime systems and controls
In November 2014, we consulted on proposed examples of good practice from two thematic reviews that considered small banks’ anti-money laundering and financial sanctions, and small commercial insurance brokers’ -
Interest rate benchmark reform: transition to a world without LIBOR
Andrew Bailey, chief executive of the FCA, on transitioning from LIBOR to alternative interest rate benchmarks. -
Occasional Paper No. 3: How does selling insurance as an add-on affect consumer decisions?
Occasional Paper No. 3: How does selling insurance as an add-on affect consumer decisions? ... Occasional Paper No. 3: How does selling insurance as an add-on affect consumer decisions?. -
Slides - Principals and their appointed representatives in the general insurance sector event [pdf]
We held an event with principal firms within the general insurance sector to set out our findings and expectations following our Thematic Review (TR16/6).