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Showing 301 to 310 of 456 search results for Change to aggregate complaints data.

  1. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    from November 2008 to October 2011, to identify and address inappropriate bias within the remuneration structure for the complaint handling teams, which incentivised staff to close as many complaints as possible, ... meaning that there was a risk that

  2. Firm Details Attestation (FDA) since January 2021 - January 2022

    FOI Release Date of Release: 28/01/2022
    The FCA responds to multiple questions on Firm Details Attestation.

  3. Ensuring the fair treatment of customers in vulnerable circumstances

    Firms Published: 16/06/2022 Last modified: 16/06/2022
    The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

  4. Electronic money and payment service providers: conduct of business requirements

    Tasks for firms Published: 29/07/2015 Last modified: 30/08/2023
    Read more about how conduct of business requirements affect payment service providers (PSPs) and electronic money issuers.

  5. Mutual societies registration function: 2022-23

    Mutual societies Corporate documents Published: 26/05/2023 Last modified: 26/05/2023
    An update on the FCA's work and a breakdown of societies on the register.  

  6. Investment Association Annual Dinner 2017

    Speeches Published: 17/10/2017 Last modified: 17/10/2017
    Speech by Andrew Bailey, Chief Executive of the FCA, at the Investment Association Annual Dinner 2017.

  7. CP15/28: Quarterly Consultation Paper No. 10

    Consultation papers Published: 04/09/2015 Last modified: 13/01/2017
    We are proposing to:. make changes in relation to offshore life insurance bonds. ... make changes to our DISP rules to make complaints reporting requirements more consistent and clear.

  8. FCA appoints new Chair at the Financial Ombudsman Service

    Press Releases Published: 05/06/2019 Last modified: 05/06/2019
    Baroness Zahida Manzoor CBE has been appointed Chair of the Financial Ombudsman Service. The appointment was made by the FCA Board with the approval of HM Treasury.

  9. Payments after PSD2: evolution or revolution

    Speeches Published: 10/04/2018 Last modified: 10/04/2018
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Pay360 Conference.

  10. Investor protection under MiFID II

    Speeches Published: 20/10/2015 Last modified: 20/10/2015
    Speech by David Geale, Director of Policy, FCA, delivered at the FCA MiFID II Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.