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Showing 431 to 440 of 456 search results for Change to aggregate complaints data.
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FCA review into mobile phone insurance finds examples of poor product design, unclear terms, and inadequate claims and complaints handling
The Financial Conduct Authority (FCA) has published a review focusing on the way mobile phone insurance firms design products and handle claims from customers that have lost or damaged their phone, or had it stolen. -
PS18/22: Authorised push payment fraud – extending the jurisdiction of the Financial Ombudsman Service
In this policy statement, we summarise and respond to feedback to Consultation Paper 18/16: Authorised push payment fraud – extending the jurisdiction of the Financial Ombudsman Service. -
Authorised fund managers’ assessments of their funds’ value
This review sets out our findings from our review, where we looked at the processes used by different Authorised Fund Managers (AFMs) when they carry out assessments of value (AoVs or 'Value Assessments') for the funds they operate. -
Credit card provider NewDay to provide over £4 million in redress to customers
NewDay immediately proposed to make a series of changes, including the removal of some of the circumstances when default fees may be charged and setting up a suite of tailored alerts ... NewDay’s scheme will not cover customers charged the relevant -
New rules will protect consumers from harmful fee-charging credit broking practices, says FCA
consumers facing difficulty in identifying the firm that has taken a fee, and in obtaining a refund from the firm or a response to their complaint. ... Over 40 per cent of consumer credit complaints received by the FCA relate to credit brokers, 80 per -
Fairness, flexibility and the long-term view: the FCA’s vision for the mortgage market
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the UK Finance Annual Mortgage Conference, London. -
FCA says firms must do more to ensure financial promotions do not mislead
Firms have responded positively when contacted by the FCA and have been quick to make changes to promotions that do not meet the standards. ... The FCA acts on complaints received from the public, the Advertising Standards Authority and other -
Financial services regulation and enforcement: recent developments and emerging issues
Speech by Tracey McDermott, Director of Enforcement and Financial Crime at the NERA Economic Consulting seminar, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
Insurance brokers: serving consumers and businesses in times of uncertainty and change
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the British Insurance Brokers' Association (BIBA) Conference.