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Showing 451 to 456 of 456 search results for Change to aggregate complaints data.
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Trust and confidence - ensuring firms’ ethics are built around their customers
Speech by Clive Adamson, Director of Supervision, at the Insurance Institute of London, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Principal firms who have Credit Broking permissions: Good practice and areas for improvements
We assessed the key harms and drivers of harm caused by ARs and IARs who undertake credit broking. We found some examples of good and poor practice that we'd like to share with firms, as we think they can improve their practices. -
FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid
In 2012 and 2013 the proportion of complaints being upheld, known as the uphold rate, fell. ... While the FCA recognises that firms can change the way they handle complaints, it must always be done with customer fairness at heart. -
PS18/24: Approach to final Regulatory Technical Standards and EBA guidelines under the revised Payment Services Directive (PSD2)
This policy statement confirms the revised Payment Services and Electronic Money Approach Document and Handbook changes following consultation feedback. -
The FCA fines Porta Verde £25,000 for serious failings in its appointed representatives’ sales practices
Acting on information from consumer complaints, the FCA's predecessor body, the Financial Services Authority (FSA), insisted Porta Verde take steps to address the issue, or stop using these ARs. ... new policy and insisted that "there was no logical -
Pension savers claim over £30 million lost to scams as regulators urge footie fans to show scammers the red card
A total of £30,857,329 has been reportedly lost to pension scammers since 2017 according to complaints filed with Action Fraud, says the Financial Conduct Authority and The Pensions Regulator.