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Changes to overdraft charges
From April 2020, new overdraft rules begin meaning many banking customers will be better off. See whether you are likely to be charged more or less by your bank or building society. -
Aggregate complaints data charts 2016 H1 [pdf]
These charts look at total number of complaints opened and total number excluding Payment Protection Insurance (PPI), complaints broken down by product type and the top five most complained about products or services in 2016 H1, percentage of total -
Aggregate complaints data charts 2016 H2 [pdf]
These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2, -
Financial crime
Integrity of the UK's financial markets requires the FCA to ensure firms have effective systems and controls to detect, prevent and deter financial crime. Learn from good and poor examples and browse our guide to financial crime. -
Register Data TechSprint
In May 2023, the FCA hosted its TechSprint working with industry participants to better understand how its register data can be structured or utilised to help consumers make more informed financial decisions. -
Aggregate complaints data charts 2013 H1 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product and percentage change in volume of opened complaints for the ten most complained about products between second half of 2012 and the first half of -
Aggregate complaints data charts 2013 H2 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product, percentage change in volume of opened complaints for the ten most complained about product types between 2013 H1 and 2013 H2 and percentage of -
RMA-B Profit and loss account: FAQs
RMA-B Profit and loss account: FAQs -
FCA finalise plans to place a deadline on PPI complaints
The Financial Conduct Authority has today confirmed that it will introduce a deadline for making new payment protection insurance (PPI) complaints.