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Showing 451 to 460 of 842 search results for Complaints data items.

  1. The FCA and the Future of Retail Banking

    Speeches Published: 26/11/2013 Last modified: 04/11/2019
    Speech by Clive Adamson, FCA Director of Supervision, at the Marketforce and the IEA’s 16th Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  2. The Financial Conduct Authority to gather evidence on how the PPI complaints process is working

    Press Releases Published: 30/01/2015 Last modified: 03/11/2016
    The Financial Conduct Authority to gather evidence on how the PPI complaints process is working. ... The FCA’s intensive work with firms has led them to improve their assessments of PPI complaints.

  3. FCA confirms introduction of rent-to-own price cap

    Press Releases Published: 05/03/2019 Last modified: 05/03/2019
    The Financial Conduct Authority (FCA) has today confirmed the introduction of a price cap to protect some of the most vulnerable customers in the UK in the rent-to-own (RTO) sector. The cap will be introduced from 1 April 2019 and will save

  4. Our Annual Report and Accounts 2022/23

    Annual reports Published: 20/07/2023 Last modified: 08/12/2023
    Our Annual Report and Accounts sets out our progress and key achievements in the first year of our three-year strategy.

  5. Shaping the future in asset management

    Speeches Published: 30/10/2013 Last modified: 30/10/2013
    Keynote speech by Martin Wheatley, Chief Executive of the FCA, at the FCA Asset Management Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  6. Creditworthiness and affordability: common misunderstandings

    Tasks for regulated firms Published: 26/06/2015 Last modified: 10/02/2023
    There are some common misconceptions among consumer credit firms as to what the FCA rules on creditworthiness and affordability mean. They explain some of the main points and what firms should do to comply with their rules.

  7. The institutionalisation of customer service

    Speeches Published: 12/03/2013 Last modified: 01/07/2013
    Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

  8. Competition law

    How we regulate Published: 20/04/2016 Last modified: 19/07/2022
    How the FCA uses competition law powers, including what this means for firms, and how to report competition law infringements.

  9. Consumer credit – Ongoing service and end of agreement

    Consumer credit firms Published: 26/04/2019 Last modified: 03/02/2023
    We outline why your commitment to customers does not end after they enter into an agreement with you.

  10. FCA publishes update to pension redress methodology

    Press Releases Published: 10/03/2017 Last modified: 10/03/2017
    The Financial Conduct Authority (FCA) has today announced proposals for updating the methodology used to calculate the redress owed to consumers who were given unsuitable advice to transfer out of a defined benefit (DB) pension scheme.