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Showing 561 to 570 of 842 search results for Complaints data items.

  1. Making innovation work for firms and consumers

    Speeches Published: 29/05/2014 Last modified: 16/07/2014
    Speech by Martin Wheatley, Chief Executive, the FCA, at Bloomberg, London. This is the text of the speech as drafted, which may differ from the delivered version.

  2. Better information on current account services

    News stories Published: 15/08/2018 Last modified: 25/09/2019
    From today, the main current account providers are publishing better information about additional services they offer all consumers, including those in potentially vulnerable circumstances.

  3. FCA publishes Insurance Distribution Directive consultation

    Press Releases Published: 06/03/2017 Last modified: 06/03/2017
    The Financial Conduct Authority (FCA) has today published the first of its two consultation papers on the implementation of the Insurance Distribution Directive (IDD).

  4. Claims management companies enter FCA regulation today

    Press Releases Published: 01/04/2019 Last modified: 01/04/2019
    The Financial Conduct Authority (FCA) begins regulating the claims management industry from today (1 April). All claims management companies (CMCs) in England, Scotland and Wales will now have to demonstrate they meet and maintain minimum standards

  5. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put

  6. Time is running out: the pressure is on to prioritise PPI

    PPI Press Releases Published: 22/08/2019 Last modified: 22/08/2019
    With one in five Brits reporting they’ve left making a decision to the last minute and with a week to go to the PPI complaints deadline, the time for decision-making is now.

  7. RMA-D Regulatory capital and financial resources: FAQs

    Registers and systems Published: 13/05/2016 Last modified: 13/06/2022
    RMA-D Regulatory capital and financial resources: FAQs

  8. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    from November 2008 to October 2011, to identify and address inappropriate bias within the remuneration structure for the complaint handling teams, which incentivised staff to close as many complaints as possible, ... meaning that there was a risk that

  9. The future of competition and regulation in retail banking

    Speeches Published: 28/11/2017 Last modified: 28/11/2017
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at Future of Retail Banking 2017.

  10. Information on debt management firms - March 2020

    FOI Release Date of Release: 10/03/2020
    The FCA provides information on how many regulated companies provide Debt Management Plans (DMP), how many DMP clients (DMP plans) are currently being administered and how many complaints have been received in 2019 and 2018 relating to DMP providers.