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Showing 711 to 720 of 842 search results for Complaints data items.

  1. Financial Conduct Authority says time to end premium calls for consumers

    Press Releases Published: 14/04/2014 Last modified: 15/04/2014
    Current FCA rules require every authorised firm to have a free channel for making a complaint. ... The FCA’s consultation will propose the standardisation of the rules so that charges for consumer help, and complaint, lines are capped at the cost of a

  2. Information on complaints received by the FCA under its Complaints Scheme - May 2021

    FOI Release Date of Release: 17/05/2021
    The FCA answers questions related to complaints received by it under its Complaints Scheme.

  3. Compensation package agreed for consumers sold card security products

    Press Releases Published: 27/01/2015 Last modified: 28/01/2015
    Any complaints referred to the Financial Ombudsman Service will be considered in line with the terms of the Scheme.

  4. Supporting material for applications by consumer credit, mortgage and other consumer finance firms

    Firm authorisation Published: 15/11/2023 Last modified: 13/12/2023
    If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything.

  5. Improving the Appointed Representatives regime through greater use of data

    Data Published: 28/09/2023 Last modified: 03/10/2023
    This publication includes data from the FCA's 2021 and 2022 data requests sent to principal firms and authorisation information collected from firms. It also outlines how the FCA is improving the Appointed Representatives’ Regime (AR) regime and

  6. Traded life policy investments: alert for financial advisers

    News stories Published: 24/09/2014 Last modified: 25/09/2014
    Firms that recommended to their clients that they invest into the EEA Life Settlements Fund should check that they have followed our 2012 guidance.

  7. FCA introduces new rules on handling complaints about Authorised Push Payment fraud

    Press Releases Published: 14/12/2018 Last modified: 30/04/2024
    The FCA has published new rules allowing victims of Authorised Push Payment (APP) fraud to complain to the payment services provider (PSP) receiving their payment.

  8. FCA confirms new rules to improve oversight of Appointed Representatives

    Press Releases Published: 03/08/2022 Last modified: 03/08/2022
    Our new rules to make authorised financial firms more responsible for their appointed representatives (ARs). 

  9. DP15/7: Our approach to SMEs as users of financial services

    Discussion papers Published: 27/11/2015 Last modified: 25/08/2016
    refer complaints to the ombudsman service. ... When things go wrong, some struggle to navigate the complaints and claims processes or to obtain redress.

  10. Over £27 million reported lost to crypto and forex investment scams

    Press Releases Published: 21/05/2019 Last modified: 21/05/2019
    The Financial Conduct Authority (FCA) and Action Fraud are warning the public to be wary of investment scams carried out via bogus online trading platforms. This warning comes as cryptoassests and forex investment scams reports more than tripled