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Showing 781 to 790 of 842 search results for Complaints data items.
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CP13/10: Detailed proposals for the FCA regime for consumer credit
What information and how frequently firms will have to report to us, including on complaints (Chapters 4 and 11). -
TR18/1: The fair treatment of existing interest-only mortgage customers
This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders. -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes. -
Authorised fund managers’ assessments of their funds’ value
This review sets out our findings from our review, where we looked at the processes used by different Authorised Fund Managers (AFMs) when they carry out assessments of value (AoVs or 'Value Assessments') for the funds they operate. -
Self-certified mortgages from firms not based in the UK – warning to consumers
If you take out a mortgage offered from outside the UK under the ECD, you will lose important UK consumer protection benefits, such as the right to refer complaints to the -
CP14/5: Changes to regulatory reporting: Adviser and consultancy charging, Authorised Professional Firms (APFs) and Product Sales Data (PSD)
This Consultation Paper (CP) forms part of our ongoing review of reporting as part of our data strategy. ... introduce changes to how we collect this data with the aim of reducing the reporting obligation for firms. -
FCA sets out proposals to tackle concerns about general insurance pricing
The final report of our market study into the pricing of home and motor insurance. We are concerned these markets are not working well for consumers and set out proposed remedies to address this. -
Investing in outcomes: a regulatory approach to deliver for consumers, markets and competitiveness
Speech by Nikhil Rathi, FCA Chief Executive delivered at the Morgan Stanley European Financials Conference. -
Final Guidance: Business interruption insurance test case - proving the presence of coronavirus (Covid-19)
This guidance sets out the types of evidence and methodologies which policyholders may use when proving the presence of coronavirus (Covid-19) in a particular area around their premises. -
Rent-to-own provider Buy as You View to pay £939,000 to around 59,000 customers
suffered detriment as a result of being sold additional goods by BAYV using modifying credit agreements, instead of using a new separate agreement for each item.