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Showing 91 to 100 of 842 search results for Complaints data items.

  1. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  2. Personal data and handling complaints about us

    Last modified: 22/02/2023
    How and why the FCA uses personal data when investigating a complaint someone has made about the organisation.

  3. CP16/6: Complaints against the Regulators

    Consultation papers Published: 11/02/2016 Last modified: 11/02/2016
    Under the Financial Services Act 2012 the regulators operate a Complaints Scheme to investigate complaints against them. ... The Complaints Commissioner is responsible for independently reviewing complaints against the regulators in accordance with this

  4. Banking complaints up as total complaints fall by 7%

    Press Releases Published: 30/03/2015 Last modified: 07/02/2022
    Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014

  5. Amerdeep Somal appointed as Complaints Commissioner

    Press Releases Published: 09/09/2020 Last modified: 09/09/2020
    The Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA) and the Bank of England have today announced the appointment of Amerdeep Somal as Complaints Commissioner.

  6. FSA - PS13/7 Complaints against the regulators

    Policy statements Published: 25/03/2013 Last modified: 29/03/2013
    This Policy Statement sets out the scheme for complaints against the Bank of England, the Financial Conduct Authority and the Prudential Regulation Authority.

  7. Total number of complaints continues to fall

    Press Releases Published: 06/10/2016 Last modified: 06/10/2016
    Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of

  8. CP14/30: Improving complaints handling

    Consultation papers Published: 12/12/2014 Last modified: 07/02/2022
    We are consulting on proposed changes to rules to improve complaints handling.

  9. Redress paid

    Data Published: 19/10/2023 Last modified: 19/10/2023
    This page provides a breakdown of redress paid for complaints upheld and not upheld by product group.

  10. FSA Firm-level complaints data 2011 H1 [xls]

    Data Published: 22/04/2013 Last modified: 04/08/2016
    FSA Firm-level complaints data 2011 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure.