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Showing 271 to 280 of 718 search results for Consumer Duty firm survey.

  1. FCA update on cash savings - December 2023

    Data Published: 06/12/2023 Last modified: 06/12/2023
    This update sets out how the market has developed since the FCA published its review on the cash savings market, as well as where firms need to continue to make progress towards the consumer outcomes the FCA expects.

  2. FCA reveals findings from its first Financial Lives Survey

    Press Releases Published: 18/10/2017 Last modified: 18/10/2017
    The Financial Conduct Authority (FCA) has today published the results of its Financial Lives Survey 2017.

  3. Finance for positive, sustainable change

    Blogs Published: 10/02/2023 Last modified: 14/02/2023
    In this blog, Sacha Sadan delves into how the FCA has been working with industry, government and global partners to raise ESG standards.

  4. Review of firms' treatment of customers in vulnerable circumstances

    News stories Published: 15/03/2024 Last modified: 15/03/2024
    Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

  5. Maturing dormant Child Trust Fund accounts

    Investment managers Published: 09/11/2020 Last modified: 09/11/2020
    Information for Child Trust Fund (CTF) providers on the treatment of dormant accounts at maturity, including legislative changes and how to apply for a modification by consent if a client can’t be contacted.

  6. The FCA’s Consumer Duty will lead to a major shift in financial services

    Press Releases Published: 27/07/2022 Last modified: 27/07/2022
    The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers.

  7. Personal data and surveys, consultations and market research

    Last modified: 05/12/2023
    How and why the FCA uses personal data to carry out surveys, consultations and market research as part of its work as a regulator.

  8. Overdraft repeat use: good practice and areas of concern

    Good and poor practice Published: 19/04/2023 Last modified: 19/04/2023
    We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.

  9. Recruiting key staff and managing the risk of leaving: credit unions

    Tasks for regulated firms Published: 12/05/2015 Last modified: 10/02/2023
    Find out how to manage the risk caused by losing an important member of staff who holds vital information about your credit union.

  10. The post-Brexit Handbook: a collective opportunity

    Blogs Published: 13/09/2023 Last modified: 13/09/2023
    The FCA is working on what a UK financial services rulebook outside of the EU will look like – and we want you to get involved.
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