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Showing 281 to 290 of 898 search results for Consumer Duty letter.

  1. CP21/36: A new Consumer Duty: Feedback to CP21/13 and further consultation [pdf]

    Consultation papers Published: 07/12/2021
    We want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers.

  2. FSA - GC12/4 [pdf]

    Guidance consultations Published: 06/03/2012 Last modified: 11/07/2016
    In this guidance we refer to letters or other types of communications used to contact consumers to ask them to respond if they would like their sale to be reviewed as PPI consumer contact letters.

  3. Regulatory Sandbox

    Firms Published: 27/03/2022 Last modified: 09/05/2024
    The Regulatory Sandbox is for firms wanting to test new products live in the market with real consumers. Find out more about it and how to apply.

  4. Help: Connect

    Published: 03/05/2016 Last modified: 28/07/2023
    Useful tips for registering with Connect if you are already authorised.

  5. Portfolio Letter on Risks Life Insurance firms pose to consumers or markets [pdf]

    Correspondence Published: 18/05/2020
    The purpose of this letter is to set out our view of the key risks of harm Life Insurance firms pose to their customers or the markets in which they operate.

  6. FSA - FG12/17 [pdf]

    Finalised guidance Published: 13/07/2012 Last modified: 20/10/2014
    This guidance sets out our view of what a PPI customer contact letter (CCL) should contain, and how it should be presented so that it is clear, fair and not misleading. This guidance also sets out our view of how our rules on complaint handling and

  7. PPI refund scams

    Scams Published: 30/08/2019 Last modified: 19/08/2021
    Find out why you should be wary if you’re called out of the blue and told you’re owed a refund for mis-selling of PPI.

  8. Online trading scams

    Consumers Scams Published: 21/05/2019 Last modified: 20/03/2023
    Find out how online trading scams work, how to avoid scams and what to do if you’re scammed.

  9. Key workers in financial services

    Firms Published: 20/03/2020 Last modified: 10/11/2020
    We set out steps firms should take to help identify key workers in financial services.

  10. Tackling the hard questions

    Speeches Published: 28/04/2016 Last modified: 02/07/2024
    Speech by Mark Steward, director of enforcement and market oversight, at the Thomson Reuters Annual Compliance and Risk Summit 2016.