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Showing 361 to 370 of 898 search results for Consumer Duty letter.

  1. Who we work with

    About us How we operate Published: 19/04/2016 Last modified: 19/07/2022
    Find out more about the UK agencies, government departments, Designated Professional Bodies and other regulators the FCA cooperates with.

  2. Occasional Paper No.2 - Encouraging consumers to claim redress: evidence from a field trial [pdf]

    Occasional papers Published: 10/04/2013 Last modified: 12/09/2014
    This Occasional Paper describes the FCA’s first randomised controlled trial designed to understand how we can improve consumer response rates to letters regarding potential redress.

  3. How to organise a COO

    Speeches Published: 08/02/2023 Last modified: 08/02/2023
    Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Armstrong Wolfe COO Summit 2023

  4. Unauthorised payments from your account

    Consumers Know your rights Published: 18/04/2016 Last modified: 13/06/2022
    In most circumstances, your bank must refund you for an unauthorised payment. Find out about your rights when money is taken from your account without your permission.

  5. Personal data and supervision

    Last modified: 13/12/2023
    How and why the FCA uses personal data to carry out its supervision functions.

  6. Google UK & Ireland’s letter to the FCA - 26 February 2021

    Statements Published: 01/03/2021 Last modified: 01/03/2021
    Google UK & Ireland’s Managing Director, Ronan Harris, wrote a letter on 26 February 2021 to the FCA Chairman and CEO about the work Google have been doing to tackle scam advertisements on their platform.

  7. British Steel Pension Scheme: Tools for firms

    Tasks for firms Published: 28/02/2023 Last modified: 26/09/2023
    The FCA rules require firms to assess any advice they gave to BSPS members to transfer out and pay redress if it was unsuitable and caused the consumer a loss. Find out more about the tools firms need to use and read the supporting documents.

  8. Banks, insurers and Lloyd’s managing agents

    Firm authorisation Published: 08/08/2017 Last modified: 13/05/2024
    Find out about the authorisation process if you're one of these types of firm.

  9. Customer Understanding of Transactions

    News stories Published: 12/04/2016 Last modified: 12/04/2016
    their approach to designing products, providing understandable information to consumers and dealing with complaints. ... All firms are using customer survey findings, and many are using consumer group discussions as the basis for producing better, yet

  10. Prescribed Persons Annual Report 2022/23

    Data Published: 20/07/2023 Last modified: 20/07/2023
    The FCA is reporting on the whistleblowing disclosures made to it, under the Prescribed Persons Regulations 2017 covering April 2022 to 31 March 2023.