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Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Human face of regulation
Speech by Martin Wheatley, Chief Executive, the FCA, at the London School of Economics, London -
Information for firms on motor finance complaints
Guidance for firms affected by the FCA's review into the historical use of discretionary commission arrangements (DCAs) in the motor finance industry. -
Business Plan 2024/25
Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
Credit unions carrying out consumer credit activities
Find out how to notify the FCA or apply for permission to carry out Conditional Sale, Hire Purchase or other types of consumer credit activity. -
FCA sets out plan for the year ahead
In its Business Plan for 2024-25, the FCA has set out an ambitious programme of work for the final year of its 3-year strategy to achieve better outcomes for consumers and markets. -
Our Annual Report and Accounts 2022/23
Our Annual Report and Accounts sets out our progress and key achievements in the first year of our three-year strategy. -
Our report on cash savings
The report analyses the state of competition in the cash savings market, sets out results the FCA expects to see and the actions needed to achieve these. -
Apply to become a consumer credit lender or hirer
Find out how to apply to the FCA for authorisation If you want to engage in regulated activities as a lender or hirer. -
Protecting consumers
Find out how the FCA protects consumers from harm caused by bad conduct in the financial services industry.