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Showing 1012 to 1021 of 1081 search results for Consumer research to inform.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. FCA action delivers £80 million savings in fees for credit card customers

    Press Releases Published: 06/03/2019 Last modified: 06/03/2019
    In recent years, the FCA has focused on reducing the risk of harm that flows from customers being in debt that they cannot afford to repay. Some key areas of work have included: Targeted supervisory work to mitigate the risks from poor culture and

  3. Occasional Paper No. 7: Stimulating Interest: Reminding savers to act when rates decrease

    Occasional papers Published: 20/01/2015 Last modified: 20/01/2015
    Reminders make a notable difference to switching behaviour in savings accounts around the time of interest rate decreases.

  4. A regulatory perspective: the drivers of culture and the role of purpose and governance

    Speeches Published: 18/09/2020 Last modified: 25/09/2020
    Marc Teasdale speaks on regulatory perspective, the driver of cultures and the role of purpose and governance.

  5. Occasional Paper No. 9: Two plus two makes five? Survey evidence that investors overvalue structured deposits

    Occasional papers Published: 05/03/2015 Last modified: 05/03/2015
    Consumers may struggle to evaluate complex financial products for a number of reasons. ... Behavioural economics can help understand the mistakes consumers make, how firms respond to these mistakes and how this affects competition.

  6. TR14/8 - Insurers’ management of claims – household and retail travel

    Thematic reviews Published: 22/05/2014 Last modified: 22/05/2014
    Our aim has been to understand consumers’ experience at the point of claiming. ... We also found a number of areas where insurers could further increase consumer satisfaction.

  7. CP23/20: Diversity and inclusion in the financial sector – working together to drive change

    Consultations Consultation papers Published: 25/09/2023 Last modified: 19/12/2023
    Alongside the Prudential Regulation Authority (PRA), we are consulting on proposals to introduce a new regulatory framework on Diversity and Inclusion (D&I) in the financial sector.

  8. British and Australian regulators strengthen cooperation on FinTech through Enhanced Cooperation Agreement

    Press Releases Published: 22/03/2018 Last modified: 22/03/2018
    The Financial Conduct Authority (FCA) and the Australian Securities and Investments Commission (ASIC) today signed an Enhanced Cooperation Agreement between their Innovation Hubs to extend their existing agreement of cooperation and coordination on

  9. Financial watchdog puts banks on alert in fight against money laundering via the Post Office

    Press Releases Published: 24/04/2023 Last modified: 24/04/2023
    A series of measures designed to reduce the risk of money laundering via the Post Office have today been set out by the FCA. 

  10. FCA sets out next steps to improve defined benefit pension transfer market

    Press Releases Published: 05/06/2020 Last modified: 05/06/2020
    FCA sets out a package of measures designed to address weaknesses across the defined benefit (DB) transfer market.

  11. FCA proposes changes to complaint handling rules to help victims of authorised push payment fraud

    Press Releases Published: 26/06/2018 Last modified: 26/06/2018
    Authorised push payment (APP) fraud is where a fraudster tricks an individual consumer or micro business to instruct their payment services provider (PSP), such as their bank, to send money from their account to an account controlled by that