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Showing 152 to 161 of 1081 search results for Consumer research to inform.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. Occasional Paper No. 55: Better the lender you know? Limited attention and lender familiarity in UK mortgage choices

    Occasional papers Published: 10/03/2020 Last modified: 13/03/2020
    This Occasional Paper looks at the effect of brand loyalty when borrowers are choosing new mortgages. 

  3. FCA confirms measures to protect customers from the loyalty penalty in home and motor insurance markets

    Press Releases Published: 28/05/2021 Last modified: 28/05/2021
    The FCA implements new rules to improve competition and protect home and motor insurance customers from loyalty penalties.

  4. Occasional Paper No. 32: Now you see it: drawing attention to charges in the asset management industry

    Occasional papers Published: 05/04/2018 Last modified: 05/04/2018
    As part of the Asset Management Market Study, the FCA wanted to understand the impact of different ways of presenting charges on investors’ decision-making and their understanding and awareness of charges.

  5. Transforming to a forward-looking, proactive regulator

    Speeches Published: 15/07/2021 Last modified: 15/07/2021
    Speech by our CEO, Nikhil Rathi, delivered at the FCA’s Our Role and Business Plan webinar.

  6. Exploring Synthetic Data Validation – privacy, utility and fidelity

    Research articles Published: 12/06/2023 Last modified: 12/06/2023
    This paper explores the insights from a roundtable event hosted by the FCA, the Information Commissioner’s Office, and the Alan Turing Institute.

  7. Occasional paper No.40: Time to act: A field experiment on overdraft alerts

    Occasional papers Published: 24/07/2018 Last modified: 24/07/2018
    As part of the high-cost credit review, the FCA wanted to understand the impact of automatically enrolling customers into just-in-time arranged overdraft alerts and early warning alerts for overdrafts and unpaid items.

  8. Implementing Technology Change

    Firms Multi-firm reviews Published: 05/02/2021 Last modified: 05/02/2021
    This review sets out the findings from our cross-Financial Services change management review which looked at how financial firms manage technology change, the impact of change failures and the practices utilised within the industry to help reduce

  9. Consumer investments data review April - September 2021

    Data Published: 03/03/2022 Last modified: 13/06/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2021 and 30 September 2021.

  10. Occasional Paper No. 44: The conflict between consumer intentions, beliefs and actions to pay down credit card debt

    Occasional papers Published: 26/07/2018 Last modified: 20/10/2020
    In this study we attempt to increase credit card payments through behaviourally-informed disclosures tested in experiments across 3 UK lenders.

  11. Occasional Paper No. 47: Blackbird’s alarm call or nightingale’s lullaby? The effect of tweet risk warnings on attractiveness, search, and understanding

    Occasional papers Published: 13/12/2018 Last modified: 13/12/2018
    We present the results of a series of experiments to investigate the effects of risk warnings in social media adverts on attractiveness, search and understanding.