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Occasional Paper No. 34: Effects of the advice requirement and intermediation in the UK mortgage market
As part of the mortgages market study, the FCA wanted to understand the extent to which UK consumers might save money when buying a mortgage and to understand what may be driving some to buy more expensive mortgages. This Occasional Paper -
Rent-to-own provider BrightHouse to provide over £14.8 million in redress to around 249,000 customers
Following engagement with the FCA, BrightHouse has committed to pay over £14.8 million (in the form of cash payments and balance adjustments) to 249,000 customers in respect of 384,000 agreements for lending which may not have been affordable and -
What firms and customers can expect from the consumer duty and other regulatory reforms
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at City and Financial Global. -
Consumer redress scheme opens – card security product holders have until March 2016 to claim compensation
helpline on 0800 678 1930 (outside the UK dial 44 208 475 3103). ... Lloyds Bank Plc. Northern Bank Limited trading as Danske Bank. Santander UK plc. -
Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary guidance for firms
The FCA's guidance to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements and applies in the exceptional circumstances arising out of the coronavirus (Covid-19) -
FCA fines Towergate and former director Timothy Philip for client and insurer money failings
Officer. Mr Philip was responsible for the day to day management of Towergate’s Central Finance Department and had specific responsibility for client money arrangements. ... On 1 April 2014, the FCA took over responsibility for consumer credit -
FCA and PSR Boards appoint new members to decision-making committees, including new chair and two deputy chairs
Caroline Ramsay is a Chartered Accountant with 20 years’ experience in insurance and investment management gained during her executive career in Finance and Audit. ... Caroline has previously been UK Chief Financial Officer for RSA and prior to that -
Consumer credit countdown – Review into debt collection practices of payday lenders starts on day one of FCA regulation
Consumer credit countdown – Review into debt collection practices of payday lenders starts on day one of FCA regulation. ... By comparison the entire consumer credit market is worth over £200bn (Bank of England). -
Beesley lecture: Economics, technology and data - Redefining the future of conduct regulation
Had they known the 7% product was a complex structured product that was effectively writing credit insurance, they might have thought twice. ... Travel insurance cover offered alongside a holiday, for example, or GAP insurance with a new car and so on -
Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise
Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority.