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FCA publishes terms of reference for credit card market study
The FCA announced the market study in April 2014 after its own research showed that the credit card market was not working well for some consumers. ... are marketed in a way that works against the best interests of consumers. -
TR14/18 – Complaint handling
Our supervision of firms focuses on their culture and behaviour – which can be seen in how they treat consumers. ... By understanding firms’ complaint-handling policies and processes, we wanted to see whether consumers had been put at the heart of -
The new pension flexibilities – update from the FCA
An update on FCA activity on pension flexibilities. -
Relending by high-cost lenders
This report sets out our review findings of relending by firms in the high-cost lenders portfolio. -
Investment Funds, Markets Liquidity and the Investor
Speech by David Lawton, Director of Markets Policy and International, FCA, delivered at The 9th Financial Risk International Forum in Paris on 21 March 2016. This is the text of the speech as drafted, which may differ from the delivered version. -
FCA publishes update on high-cost credit work
The FCA has published an update on its work in the high-cost credit sector. -
Consumers struggling with rising prices urged to seek help
The Financial Conduct Authority (FCA) and MoneyHelper are urging consumers to get help as soon as possible if they are struggling financially because of the rising cost of living. -
Supervision review report: Acquiring clients from other firms
We are reporting our findings of our supervision review of investment advisory firms’ practices when acquiring clients from other firms. -
Regulatory Developments and the Changing Market Structure
Speech by David Lawton, Director of Markets at the FCA, at the American Bar Association Capital Markets Conference, Law Society, London, Thursday 27 February 2014. This is the text of the speech as drafted, which may differ from the delivered version -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).