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TR14/2 – Thematic Review of Annuities
commissioned a report reviewing existing research about consumer behaviour and engagement to better understand how this affects shopping around and the choice of annuity. ... Overall our results indicate that some parts of the annuities market are not -
New guidance to help firms do more for vulnerable consumers
The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers. -
Borrowers in financial difficulty following the coronavirus pandemic - key findings
We detail our findings from our review of firms’ treatment of borrowers in financial difficulty after the pandemic. We include areas all firms must improve on. -
FCA warns public of increased threat of loan scams, as borrowers lose over £3.5 million a year
Over £3.5 million was lost to loan fee fraud in 2017 Loan fee fraud reports to the FCA increase by 44% from 2016 to 2017 72% of the public are unaware of scams in relation to loans -
FCA proposes permanent measures for retail CFDs and binary options
The Financial Conduct Authority (FCA) is proposing rules to address harm to retail consumers from the sale of certain complex derivative products with the publication of two consultation papers. -
How we can help consumers cope during the cost of living squeeze
In this blog, Sheldon Mills discusses the ways we can help consumers, and how we ensure customer protection when faced with financial challenges arising from the cost of living. -
The Pensions Regulator and the FCA publish joint regulatory guide
Christopher Woolard, director of policy, risk and research at the FCA said:. ... To support this it has three operational objectives: to secure an appropriate degree of protection for consumers; to protect and enhance the integrity of the UK financial -
ScamSmart prompts tens of thousands of pension holders to seek information
The number of people seeking information about pension scams has soared since the launch of the first joint campaign by the Financial Conduct Authority (FCA) and The Pensions Regulator (TPR) this summer. -
Aggregate complaints data: 2016 H1
The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time. -
FCA says general insurance add-on industry must make changes
Firms must start putting consumers first and stop seeing them as pound signs. ... The FCA reviewed the experiences of over 1000 consumers and carried out behavioural research to understand if buying decisions are affected by different sales tactics.