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Consumers struggling to understand structured products as Financial Conduct Authority calls for improvements from firms
A behavioural economics research paper published today by the Financial Conduct Authority (FCA) has found that many consumers overestimate the expected returns on structured deposits. -
CP18/12 and CP18/13: Consultations on High-cost Credit and on Overdrafts
As part of our ongoing review of high-cost credit products, we are publishing our proposed rules and guidance for consultation. We have also identified a number of areas for discussion. -
Automated advice: existing rules and guidance
Before applying for Innovation Pathways, read our existing rules and guidance to check whether your question is covered. -
15 million Brits suffer in silence as they lack confidence to complain
Three quarters of consumers avoid making complaints Younger generation stew on issues rather than speaking up Poor travel etiquette and unhelpful shop assistants among top unspoken gripes Gok Wan and restaurateur and TV presenter Fred -
Savings information for Calderdale and Kirklees 2017 - September 2022
The FCA provides saving information for Calderdale and Kirklees as recorded by the Financial Lives Survey 2017. -
FCA publishes video to help consumers understand pension transfer advice
The FCA's video aims to help consumers better understand financial advice on transferring out of a defined benefit pension. -
TR15/9: Embedding the Mortgage Market Review: Advice and Distribution
Thematic review TR15/9 [PDF]. This report should be read in conjunction with ESRO’s independent customer research report Understanding consumer expectations of the mortgage sales process. ... We assessed the quality and suitability of mortgage advice -
TR15/2: Structured Products: Thematic Review of Product Development and Governance
Our recent work in the structured products market has focused on better understanding consumer behaviour and the way that firms approach product development and governance. -
PS21/11: General insurance pricing practices - amendments
In May 2021, we published PS21/5 which set out our final rules to address the harm we had found in our GI Pricing Practices Market Study. On 18 August, we published PS21/11, making minor changes to these rules. -
FCA calls for consumers to think back, then act as PPI deadline closes in
With only one month to go until the 29 August 2019 PPI complaints deadline, the Financial Conduct Authority (FCA) is urging consumers to jog their memories back to the 1990s and 2000s when they may have bought products and were mis-sold PPI at the